My blog this week is written by a guest, Ross Hendry from Interface Consulting and Engineering. Ross and I both write a monthly column in an expat magazine, The Deux-Sevres Monthly, here in SW France. This article caught my eye as I’m a user of Windows 7, who is just changing to Windows 10 as my PC has become so slow. Windows 10 is so much faster and doesn’t take long to get used to.
“All good things must come to an end, even Windows 7. After 14 January, 2020, Microsoft will no longer provide security updates or support for PCs running Windows 7. But you can keep the good times rolling by moving to Windows 10”
“Windows 7 support life-cycle – Microsoft, made a commitment to provide ten years of product support for Windows 7 when it was released on 22 October 2009. When this ten year period ends, Microsoft will discontinue Window 7 support so that we can focus our investment on supporting newer technologies and great experiences
After 14 January 2020, technical assistance and software updates from Windows Update, that protect your PC will no longer be available for the product. Microsoft strongly recommends that you move to Windows 10 (sometime before January 2020) to avoid a situation where you need service or support that is no longer available.”
The above two articles were published on 16 April 2019 by Microsoft. This means potential trouble for Windows 7 users from 14 January 2020, because the last security update will be sent out before 14 March 2020. However, this is only for non-enterprise licenced copies of the operation system. Support is available for $200 a year per enterprise (business) licence. Therefore, non-business users will not be permitted to have the most important security updates.
Top ten most popular operating systems
According to marketshare.com for the year ending April 2019, Windows 7 had 39.02% of the operating system market, with Windows 10 taking 39%; Windows 8.1 – 4.68%; MAC OS X 10.13 – 3.92%; Windows XP – 3.57%; MAC OS X 10.14 – 2.75%; Linux – 1.51%; MAC OS X 10.12 – 1.37%; Windows 8 – 0.93% and MAC OS X 10.11 HAD 0.88%.
Even though users could claim a free copy of the Windows 10 operating system when launched on 29 July 2015, nearly four years later, almost half of their users have not converted to the new OX. They must be quite disappointed.
So why should you move to the latest operating system?
…Because the newest one is faster, safer, more reliable; probably the most important reason is Windows 7 doesn’t support the latest Intel and AMD processors. And when extended support for Windows 7 ends next March, there will be no more security updates.
The good news is you may still get Windows 10 for free, although it gets harder after the first year. To qualify, you must have a legitimate Windows Licence for Windows 7.8 or 8.1.
If you would like to upgrade to Windows 10, please see the information on the following websites…
There are, of course, other sites with information on this issue, just google search ‘how do I get Windows 10 for free?’
Alternatively, contact your IT support person. I am sure they will be able to help you. If you need any further information, please send me an email and I will try to help.
I also strongly recommend that if you PC came with Windows 7 on it when new, it is probably worth considering getting a new PC as this will come with Windows 10. It is then a relatively simple task to migrate the data from your old PC and load the latest versions of the programs you use. You will be pleasantly surprised how friendly Windows 10 is and after a few weeks, will wonder why you did not do it sooner!
Ross Hendry is the proprietor or Interface Consulting and Engineering, who has over 14 years’ experience in communications, computer technology and direct marketing.
“Good luck if you take on the upgrade yourself and please do not hesitate to call or email me if you have problems. I do not charge for telephone or online internet support for the first hour. Generally if the issue needs longer to resolve, I will need to visit you.”
Ross Hendry
In this age of online shopping, online gaming, social media and the host of other ways we interact on the internet, if you have a business, a website is a no brainer.
Why do I need a website?
The main reason is so that your business is showing up where your potential customers are….i.e. online! If someone is searching the internet for something that you sell, at some point they will come across your website. A website is like your shop front…but it is open 24 hours a day, 7 days a week. It sells your products or services even when you’re asleep, on holiday or otherwise engaged. So you could be missing out on potential business if you don’t have one. And with loads of different website-building platforms to choose from, that have online tutorials and community based support, it’s a fairly easy process.
Other reasons to have a website include…
Your customers expect you to have one. People are generally inpatient these days and want instant access to information about what they want to buy.
90% of consumers say that online reviews influence whether they buy a product or not. If you have a website, you can share positive customer reviews of what you sell.
If you include a blog on your website, it will help you get your business messages across to your audience and shows a bit of your personality. It also gets information instantly in front of your audience, so faster than a printed ad or emailing brochures. Plus, you can put links to your social media sites.
You don’t need to be an expert in coding as so many website-building platforms offer tutorials and support.
Your competitors have websites…people use the internet to search for reviews and products they want to buy. If you’re not online, that business opportunity has gone.
A website showcases your products and services – you can use fabulous images, downloadable PDFs to help your customers and video tutorials about your products. This can give customers no reason to go elsewhere.
On average, people spend 4-5 hours a day on a device attached to the internet and 97% of consumers go online to research and find local businesses. There are over 3.5 billion google searches done each day.
You might think your business is too small to have a website or that you can’t afford to have one, but with the many self-hosting sites around these days, you can easily do a basic site for yourself. But to really stand out, it is a good idea to pay someone to do it for you. And it doesn’t have to cost a fortune…and is well worth budgeting for. The price of having a website is much better than it could cost you by being left behind in technology.
What is a domain name?
A domain name is the web address of your website – the name that users will type in to get to your website and how search engines find it.
It’s very important to first of all choose the right domain name for your website because you will hopefully have it for a long time and it becomes part of your branding. You might want to have a domain that is your name.
I chose to use my name as in marketing, often people can remember a person’s name, but not necessarily a clever marketing business name. So, if anyone googles just my name, they will find 2-3 pages of what I do and have done in the past!
It’s best to keep them as simple as possible; keep it short and easy to remember, avoid dashes and use a dot com whenever possible. There are loads of places you can buy a domain name – GoDaddy is popular, but I used WordPress, as my hosting site was going to be WordPress.
Host sites
There are several sites to choose from – my personal preference is WordPress. Usually, if you go for a paid website plan, you get a domain name included. I chose to use a web designer, mainly because I didn’t have the time to dedicate to making it look just right, and he looks after it for a very reasonable annual fee, so I don’t have to worry about updates!
I’ve heard that Wix is a good host site, although a bit more restricted than WordPress, and friends of mine also use Squarespace or GoDaddy.
What pages should I have on my website?
Once you have your domain and host site, you’re ready to start building your website. Here are some tips you may wish to consider…
When people go onto a website, it needs to be easy on the eye and most importantly, easy to navigate. So, a clearly labelled toolbar is essential and information should be clear and straight forward – people don’t want to guess what you do, or have to work hard to find the products or services they want. You have a few seconds to make and impact, so it’s important to do just that. If they can’t find what they want on your site, they can click away and choose someone else.
It’s important for a website to be friendly to all devices and most hosting sites let you see what your website will look like on a mobile or tablet device, so that helps!
For a basic website, I would advise including…
Homepage – This is the first page that people will see when they land on your website, so it needs to have maximum impact. Create a good design that entices customers in, so they want to explore the rest of your site. It needs to provide basic information, so say who you are, what your company does and what you can do for your customers – what do you offer them? Also, where you are located – include a google map if you can to make it easier to find you, especially if you have premises. If you like doing videos, you could include a video explaining what you do and how you can help your customers.
Contact page – Your customers will want to know how to contact you, so this needs to be prominent and clear. If you have Social Media pages, make sure that this information is up to date and consistent across all platforms. Information to include are your name, address (or area you are in), your email address, telephone number and the hours you are open for business. You can also include a link via google maps to your location and include links to your Social Media pages.
Products or Services – your online shop. This is where you can give information about your products or services. Write a sentence or two as a description with clearly labelled prices and an image.
About – As it says on the tin, a little bit about yourself; if you have relevant qualifications, you can include them here and if you are a member of a professional body. The key here is not to waffle on about irrelevant information – it is good to add a photo of yourself, so people know who they are dealing with and you can also show your personality here by giving a little bit of personal information…just be careful not to get carried away! Your audience don’t want to hear your life story!
It’s also good to put more information here about how you help your customers – what’s in it for them? This is what they’re really interested in.
Testimonials – People buying on the internet like to know what other customers think of your products or services, so including testimonials is crucial. Whether you dedicate a whole page to them, or have them scrolling across the bottom of your page is up to you. Just make sure you have several really good ones!
Blog – if you write a blog, or are thinking of writing a blog, then include it on your website so people can learn more about what you have to say. A blog can help set you up as an expert in your field, as well as help you connect with your customers.
Please note: Wherever you can, on all pages, use good quality images. Put a good, clear photo of yourself and of your products. They always say that ‘a picture paints a thousand words’ and that’s certainly true to keep your audience’s attention.
Call to action
A Call to action (CTA) or Call to benefit (CTB) is the opportunity for you to motivate your audience to engage with your brand and takes real steps towards becoming a customers. It might just be a ‘Buy now’ or ‘Find out more’ button. But it entices the customer to do something before they leave your website. You could use a button to point customers to subscribing to a newsletter, by offering a freebie or a discount if they sign up.
A CTA/CTB gives direction to and creates a better user experience for your audience. It’s guiding them to the next step and customers expect them. If they’ve read about your business, like your products, they need to have easy access to what comes next. CTA/CTB buttons make it easy for your customers to buy from you, contact you… so you’re giving them what they want!
Search Engine Optimization
Search engines, such as Google, are what brings traffic to your website, so you need to ‘optimize’ your site. It’s important to add keywords or phrases in your headings, text, URL and Meta descriptions. For more information on SEO, click here. This will take to you the category SEO on my blog site, where you’ll find several useful articles.
Look and feel of your website
It’s important to give some thought into what you want your website to look like. Before you design your site, look online at other people in the same field as you to get an idea of what your competitors do…you can then get an idea of what you’d like your site to look like. If you have a logo, the colours, font and style of your logo will determine the design of your website, so that everything is consistent.
Once you know what colours and fonts you want, you can think about how you want it to look. If you have an idea from another site you’ve seen, then you can work from that. When I was thinking about the design for my site, I drew what I wanted it to look like, page by page, with notes on colour, font and what features need to be included on each page.
Don’t make your site too busy as people won’t know where to look first – the old ‘less is more’ is good here!
The most important thing is to enjoy setting up your website and playing around with all the features until you get what you want. The good thing about having a website is, that once is it all set up, it’s easy to change it as time goes on and your business evolves. If you haven’t got one, it’s definitely worth thinking about and investing in.
If you use Facebook to boost your business, you need to keep posting regularly and make your posts interesting enough to keep the attention of your readers….sometimes easier said than done!
My last blog post talked about how to get more ‘likes’ on Facebook, so this is a follow-up with information on the different types of posts you can use to engage your audience.
First of all, have you ever heard of the 80/20 rule? The idea of this is to keep promotional content of your business to a minimum…posting non-promotional content 80% of the time and keeping promotional content to 20%. There are loads of different types of posts…here are some of them. If you have any other ideas, please let me know in the comments section!
Inspirational quote
Quote linked to your business
Top tip – this could be something linked to what you do, for example, if you are a crafter, you could share a video tip or crafting tip that would be helpful to other crafters.
Ask a question…this doesn’t have to be linked to your business. People like to talk about themselves and this is a good way to get a conversation going in your Facebook post…just be careful that the question you ask isn’t too controversial!
Did you know…?
Promote a competition you are running for your business
Promote your blog
Photos of your products
Image of your pets – maybe ask your followers to post an image of their pet
Funny story – again you can ask people if they had anything similar happen to them – this promotes engagement
Something personal (make it interesting)
Video/Facebook ‘live’
Promote other people’s content – there might be an interesting article or funny story that someone else has published that you might like to share
Podcasts
Quizzes
Infographics
Call to action
Post at the best time
There has been loads of research done into when it’s best to post on Facebook. It seems that the general consensus of opinion is to post either early morning or at night, particularly around 8pm. I guess this makes complete sense as most people work during the day, so are checking their Facebook before they go to work and then again, once they’re home, had dinner and relaxing in front of the TV.
It’s also good to post at weekends when people generally have more free time to browse Facebook and other social media sites. And try to make your posts weekend-friendly, focussing on things to do, places to go and entertainment…especially if your business is at a particular event, you could promote that event too!
If you want to find out exactly what time your fans are online, take a look at your posts within the Facebook Insights area. Facebook Insights is a bit limited, in that it only shows you information from the previous 90 days, but it’s a good start. It shows you information for each of the posts you put on your page, under Reach and Engagement.
Reach – this measures how many people have seen your post. It’s a good way to see how well your business, product or name is getting out there and into people’s news feed, but it doesn’t necessarily mean that just because it appears in someone’s news feed that they will act on it or engage with it. But it is a good way to measure the success of your posts when you are first growing your business, as you have to grow your fan base in order to get their attention.
Engagement – this measures more than just who has viewed or who can see your post. Engagement is defined by Facebook as including all clicks on your post to read more, likes and shares and of course any comments made on your post. If your post has a high reach, it doesn’t mean it will have high engagement. It’s all down to how interesting and compelling your post it and how it pulls in your target audience. The more people that engage with your posts, such as making a comment or liking/sharing it, the more likely those people’s friends will see your post too.
Using Facebook for your business is obviously a good place to advertise your business or an event you are going to, but it is so much more than that…it’s about building good relationships with your followers, showing your human side as well as your business side and also having a bit of fun.
So, why not have a look at your Facebook Insights and see what you can find out about your audience and how they engage with your business.
Do you have any other ideas on how to promote engagement on Facebook? Drop me a line in the comments section!
It is estimated that there are around 40 million people on Facebook, many of them small businesses who use Facebook to promote their business and brand and connect with their customers. So, with this many people out there, why is it hard to attract ‘likes’ to your page? You could go the route of using paid ads, but I’d like to take you through some ideas that don’t cost any money.
Are your posts interesting?
One of the most common reasons why people don’t like certain pages is because they find the posts boring or uninteresting. This is why it’s so important to know your audience and know who you are aiming your marketing to. You need to know what floats their boat. I can’t answer that question for you as businesses have different target audiences, but I can point you in the direction of making your posts more interesting and engaging.
Images/Video
Make images a regular feature of your posts…captivating and relevant images can increase engagement and reach on your page and posts. Research has shown that posts with multiple images get more interest, so definitely worth giving that a go.
Video has become very popular too so, as well as sharing photos and images, share a few relevant videos.
Facebook ‘Live’, where you record yourself in real time talking to your Facebook followers, is definitely the way to go too in 2019 and it’s a great way to engage with your followers…and gives you the chance to show them the real you!
Personal stuff
People like to see the face behind a name, so make sure that you use a good profile picture of yourself.
Don’t go into overload, but also post some personal stuff on your business page, such as:
A few photos of your holiday
Talk about your favourite things or hobbies
Share a photo of your pet
An occasional personal post helps give you the human aspect and people are more likely to engage with you and your brand.
Make sure you have completed the ‘About’ section on your Facebook page; ensure your profile section is complete and that you have given your name, address (if applicable to your business or premises) and telephone number. Use relevant keywords in your title and in the ‘About’ section.
Fill out as much of the page info as you can; categories, sub-categories, the URL to your website (and vice versa), where you are based, your opening hours – this will all help when people do a Google search.
If someone sends you a private message, make sure you reply promptly.
Put a link to your Facebook page on your signature on email, on your website, on business cards and any marketing information, such as flyers/posters…and of course on any other social media you have, such as Twitter, Instagram etc.
If you write a blog, you can draw attention to your Facebook page by mentioning it in a blog post – make sure it is relevant to your blog post of course!
Competitions, Discounts, Offers, Incentives
Competitions are also a great way to entice people in – if you promote your competition on your website or to your customers on your email list, making liking your page a competition entry requirement. And when you announce the result, do it on Facebook ‘Live’ or via video stream
Offer an exclusive discount to those who like you on Facebook
When you promote new products or services, offer a special discount to the first 5-10 customers
Ask existing customers to recommend you to their friends and family and ask for referrals – if a customer refers someone to you and they buy, they get a 10% discount off their next order…or a free gift
Give loyalty cards to your customers, so every time they buy from you, they get a mark on their card – when they have bought 10 items, they get a free gift – a bit like the coffee shop loyalty cards!
Above all, try and post regularly, so your name keeps popping up on your followers pages – their friends may see your name a few times and decide to take a look at your page.
If you belong to groups, leave comments on posts, and answer any questions people pose, so your name is out there (try and post using your business page, not your personal page).
Keep your posts short and sweet as readers can scan them quickly without having to click on ‘read more’
Use a variety of posts
Finally, have your heard of the 80/20 rule? The idea is to keep promotional content of your business to a minimum, so post non-promotional content 80% of the time and keep promotional content to 20%.
There are loads of different kinds of posts to keep your followers engaged, for example, promoting your blog post, inspirational quotes, top tip, competition and photos of your products.
These are just a few ideas. Don’t forget to look at your Facebook insights…as this gives you valuable information about your page and you can see what posts have been the most popular. You can then tailor posts for future use.
I don’t know about you, but I love the spring…seeing everything coming back to life, flowers pushing their way through the ground, lambs in the field next door to me and everything feels fresh and new. The only downside is that the grass grows at a phenomenal rate, so I’m out on the sit-on lawnmower a lot! But even that gives me a weird sense of pleasure…my thinking time!
On my last batch of lawn mowing, I was thinking about my writing work, as I often do, and about a couple of articles I’d read recently about how productivity can be boosted by simply having a clean and clear desk space – I guess the this saying sprang to mind, “A cluttered desk is a sign of a cluttered mind”. This rings a bit true for me, because while I constantly make lists about everything, from my daily work ‘to do’ list to shopping to what I need to do around the house and garden, I am a maker of ‘piles’. I have piles of books, papers, a ‘to do‘pile of stuff that needs looking at urgently etc. etc.
Piles of paper
I’ve always thought that my piles of stuff were a kind of organisation – I know where everything is; it’s my system and it works for me. In reality, it doesn’t, there have been several times recently where I couldn’t find something important…because I’d put it ‘somewhere safe’ in a pile of other paper. I’ve always found what I’m looking for in the end, but this has taken up precious time and effort…if I’d had a designated space for my piles of stuff, I’d know for sure where everything is.
Dump the piles!
It’s quite simple to get rid of the piles of ‘stuff’. The answer is organisation.
Go through the piles of stuff and organise the paper into an order – you might have bills to be paid, articles to read, stuff that needs filing. Whatever it might be take a few minutes to sort things out. Use a filing cabinet or shelving system to organise yourself – maybe use box files or lever arch files to put the same kind of thing in one place.
Have an inbox with things that need doing today, such as bills you can pay online, a reminder to email someone or ring someone. When those things have been done, file them away.
Throw out anything you don’t need – there’s bound to be things you no longer need or use, so bin it!
Go paperless – in our world of recycling and conserving the environment, it amazes me how many people don’t do online banking, for example. It’s so much easier that sifting through page after page of bank statements, when you can do it at a click of the mouse. I do appreciate that not everyone is computer savvy, but as much as possible, get rid of everything ‘paper’ that you can.
Schedule in a 15-20 minute session a week to clean your desk and surrounding work space. This will help you keep things organised and won’t allow you to let your piles build up again!
If you have documents that you need to keep, scan them into your computer and save them in a file. These things don’t have to take up valuable space on your computer, you can use one of the many free cloud storage devices, such as Dropbox, G Drive or iCloud.
If you use an office desk, take everything out of the drawers, be ruthless and throw away anything that you no longer need or use – if you have anything with personal information on it, burn it or shred it. Organise your drawers, so you will know where everything is at a glance.
If you have loads of electronic devices, chances are you’ll have a spaghetti-like muddle of cables and wires. That can be distracting or sometimes, even dangerous. Get them organised using a cable organisation system or those plastic ties. There are loads of products to help you with this – simply Google search or look on Amazon.
Finally, I just LOVE stationery! I have an abundance of pens, pads, staplers and little gadgets, but do I really need them all? I like to have them, but I don’t necessarily need them all on show on my desk, so if you’re the same, it’s time to find a place to put them…in a drawer, or in a box within a drawer, so you know where they are. Actually, having all my bits and bobs in a box within a drawer means I can buy some more stationery (!)…the little boxes to put everything in! Probably not a good idea, but works for me!
How does this boost productivity?
A clean and clear office space will help you feel more organised and motivated, whereas a messy space makes for muddled thoughts and needless stress.
A cluttered desk also serves as a distraction, so if it’s clean, you can be more focused on what you need to do.
Stress plays a bit part in most of our lives, and a huge pile of paper can make you feel that the hill is too big to climb; it’s overwhelming.
So, with a clean and clear desk space, you can start the day knowing where everything is, knowing what is a priority for the day and you’ll be able to be more focused on what needs to be done.
What do you do to help keep your desk space uncluttered and keep your mind clear to focus on your work? I’d love to hear from you!
Happy New Year everyone, if a little belated! Did you start your New Year with a bang…
or was it more of a sigh?
January and February are notoriously hard for the small business as things are generally quiet after the Christmas period and January seems to go on forever…or is that just me? It’s a time when we feel lethargic and I always think January feels like a bit of a let-down after the festivities of Christmas and New Year…..a bit like my Chimp friend here on the right!
Whether you’re busy or not, this is an ideal time to kick-start your business, tell people about what you do, show your products or services and get that business rolling in.
Lots of us make New Year’s Resolutions, but less than 10% will achieve that resolution…in fact by now (end of January) most people will have given up on their resolutions…or at least be finding them hard to keep. So, try and tap into what your customers make resolutions about. If you’re a health and fitness business, for example, some of your customers may want to lose weight and get healthy this year. Ask your customers what their resolutions were and see if you can help them achieve that resolution with your products or services.
Social Media Marketing Ideas
Social Media is a very popular place to advertise your business – you can use Facebook, Twitter, Pinterest or any of the other many sites. I’m going to look at Facebook and the Facebook business page. If you have a business Facebook page, contrary to what you might think, people don’t follow you to solely buy your products or services. They like to see a wide variety of posts to keep their interest, so it’s a great idea to have a plan of the kind of things you will be posting month on month.
Interesting or entertaining content…this can be fun or factual, but all in a light-hearted way – maybe use memes, jokes, contests, puzzles or just a fun inspired image.
Content that inspires your audience – there are loads of inspirational quotations out there – you could google a particular theme and run with that for a month, posting something inspirational once or twice a week. Inspirational posts can also be image based – a breath-taking image, something that makes your audience say ‘Wow!’
Educational posts – can you teach your audience something? It could be a ‘how to….’ post; how to crochet a hat; how to make a particular tasty dish – a new exercise to combat belly fat or in my case…how to market your small business. These posts help to set you up as an expert in your field and inspires confidence in what you do.
Dialogue/chatty posts – these kind of posts are encouraging your followers to interact with you. Ask a question, and be genuinely interested in the answers you get; run a poll to find out your followers’ opinion on a particular subject; publish a post of something that interests you, maybe your favourite holiday destination, with a caption that says why you like your favourite destination – then ask what your followers’ favourite destination is and why.
Personal posts – I’ve read that it’s not a good idea to share too much from our personal lives. However, there is a time and place to engage with your audience on a personal level, to connect with your audience and show them you are a real person! You could share photos of your pet or an event you’ve been to; a place you love to visit and why or maybe what you’d like to do if you won the lottery! This makes you a real person that your customers can relate to, but worth noting to limit these to a couple times a month.
Promotional posts for your business… YES, there is space for this too! Share new products or services and how they can help your customers; a discount; buy one, get one free; recommend a friend. Also share customer referrals and testimonials
These are just a few ideas on how you can keep the attention of your customers and attract new ones on Facebook. The important thing is to make a plan with a good variety of posts to keep your customers’ interest and make them want to come back for more. Make it your February resolution to plan your business page on Facebook!
2018 is fast coming to a close…can you believe it? If you haven’t already started to think about it, now is the time to be planning what you’re going to do with your business next year. It’s also a time to look back on what has happened this year – what worked well, what didn’t. So, before Christmas is here, it’s time to take stock, get your thinking cap on and decide what you want your business to achieve next year.
OK, what’s first?
The Seven Ps
If you haven’t already got a mission or vision statement, now is the time to write one. A mission/vision statement is just a couple of sentences stating what your business is, who you’re selling to (your target market), what you’re selling and what makes you stand out from the crowd. Once you have this, you can start working on how to market your business…to help me focus on every aspect of my business, I use the seven Ps…
Product(s) – what is it about your product that makes your customers want to buy it? Do you need to change your products in any way to meet your customers’ needs?
Pricing – how do you aim to compete with your competitor’s pricing? Do you want to match it… undercut them… or do you want to charge more for a more quality product and service?
Place– where and how are you going to sell your products? Do you sell them yourself or outsource them to retail outlets?
Promotion– how are you going to let your existing and potential customers know about your products? This includes thinking about advertising, PR, direct mail and personal selling.
People – this refers to who works for your business, including yourself! Do you create the right impression and provide excellent customer service, so your customers have a good customer experience? I’m sure you do, but never forget to keep learning, training yourself and any employees to develop relevant skills to deliver your brand and excellent customer service.
Process – this includes the processes involved in delivering your products to your customers. Are you easy to do business with? Is it easy for customers to find your products? If you have a website, is it easy to navigate? Are your contact details prominent, so you are easy to contact?
Physical – everything your customers see and feel when interacting with your business. This can be from the physical environment of your shops, office or wherever you provide and showcase your products or services, to meeting you face to face and how you come across to them, how you act and relate to your customers. It also includes your packaging and your branding.
Set your objectives
Now you can plan the future of your business. What objectives do you want to achieve? Get yourself a cup of tea or coffee and sit down with your laptop, tablet or good old pen and paper, so you can write each one down.
Each objective should include a description of what you intend to achieve, a goal if you like, and should include numbers to aim for. For example you might want to sell more of a particular product, but just saying you want to sell more isn’t enough – you need to be specific, so you have something concrete to aim for. For example, say you have a crafting business and you make rag dolls. An objective might be to sell 40% more rag dolls in 2019, than you did in 2018. This gives you a solid and specific objective.
Don’t be tempted to write a long, long list of goals or objectives – aim for a maximum of five to six or you will find it all overwhelming and you won’t achieve any of them. As you achieve each objective throughout the year, you can add more then.
Once you have your list of objectives, put them into a timeline – what you want to achieve and by when. This makes it much easier for you to review at a later date. I usually put a date in my diary at the beginning of the year to review my business objectives every three months…of course, I’m not always brilliant at keeping to that date, but by having it in my diary, at least it’s a reminder and I do review things…even if it’s a couple of weeks after the date I originally set!
How will you achieve your objectives?
Now, go through each objective in turn – you already know what you want to achieve and when you want to achieve it by. Next on the list is how you are going to achieve each of those objectives. Let’s go back to that earlier example – you want to sell 40% more rag dolls over the next 12 months. You know what you want to do – you know when you want that result. How are you going to sell that extra 40%? These could be some of your options…
Get your rag dolls into a retail outlet, café or craft shop
Start selling your dolls at a local craft market or at craft fayres
Start an online shop on Etsy or Ebay
Sell the dolls using party plan – people have an evening at their own home and invite their friends. You show the dolls and potential customers get to see them, touch them and hopefully put in an order
Put all your objectives, what you want to achieve, your timescale and how you’re going to do it into your timeline. This makes it easier for you to see at a glance what your business and marketing plan is for next year for each of your objectives. It also makes it easier for you to review at a later date.
Measure your success
The last thing on your list is how will you measure the success of each of your objectives? Sticking with the rag doll example, this is an easy one – each quarter, measure how many more dolls you have sold compared to the same time last year. To achieve your 40% increase over the course of the year, you need to see a steady increase in sales from the new selling strategies you’ve put in place.
I hope this has helped you to start planning your business and marketing strategy for 2019.
If you would like to receive a free Goal Setting Timeline template, please fill in your name and email below and I’ll be happy to send it to you…Happy Planning!
Do you want to grow your business
now and into 2019?
Every year millions of us make New Year’s Resolutions – but nine times out of ten, by the end of January, those resolutions are a distant memory. If you run a small business, or indeed any business, I’m sure that a business resolution is to grow your business year on year. So, rather than only make resolutions in January, why not think about it now? Start putting plans in place to connect with your customers in a more effective way – if your customers feel a connection with you, trust you and get great customer service, your business will grow.
Know and understand your customers
Your existing customers are your ‘bread and butter’. You already know that they like your products or services, but do you actually know them and understand why they buy what they do from you? The simplest way to get this information is to ask them! Send a
Ask your customer for a review
survey telling them you value their opinion and ask what they like or dislike about your products/services.
If a customer has not given you a review, send them an email and ask them if they would, or if they prefer not to put a review in a public place, ask them if they would share their views with you on email. Good or bad, we can all learn from feedback.
As a ‘thank you’ for completing a survey or giving a review, you could offer them a discount when they next buy your products or use your services. Customer loyalty is absolutely crucial to your business and this will encourage just that!
Be accessible to your customers This goes hand in hand with point number one and really speaks for itself. The one thing I hate when I ring a company to ask about their product or to find out more information, is reaching that robotic automated response. I’m more likely to hang up than I am to
Listen to your customers
wait. It’s so important, especially for small businesses, to be accessible to customers. They want to speak to you, a real person, and have a friendly chat and get advice, or to place an order. It might not be you, but maybe someone who works for you, but try and ensure your customers speak to a real person. It helps build good relationships and trust and, when the conversation is over, they leave with a good feeling, instead of frustrated at having to ‘press 1’ for this or ‘press 2’ for that. Make sure that your contact details are easy to find and in a prominent place on all correspondence, social media and your website. If customers can’t find you, they’ll go somewhere else.
Make use of Social Media sites Nearly everyone these days, from youngsters to pensioners are online in one way or another. Make sure your business has a social media presence, whether it be Facebook, Twitter, Instagram or one of the many other sources. Check your social media pages a
Answer comments on social media sites
few times a day, reply to any comments or questions on your business pages. Listen to other businesses and what they have to say and comment on their pages. Engage generally with as many people as you can – this will help you understand behaviours and new trends, which you may be able to tap into.
The most important thing on social media is to stay focused – don’t get drawn into online arguments on your business page – keep it professional. Keep your page upbeat and positive.
Spend time networking
Attend a networking event
It’s important to meet other like-minded people, so try and attend a couple of networking events and meet other small businesses. Networking events are great for sharing business cards and flyers, talking about what you do and finding out what others in your area do. Fantastic for building new relationships, networking helps you connect with potential customers, employees and collaborators and even investors.
Collaboration
Collaborate!
This follows on nicely from networking. Find people you can collaborate with – for example, if you’re a hairdresser, you might want to link up with a make-up artist, so if you get booked for a wedding or special party, you can recommend a make-up artist…and vice versa. You can also share links to your websites on each other’s pages.
Incorporate visual marketing into your strategy Use good images, live stream chats, webinars, videos and infographics to help promote
Make a video
your business. Technology is always moving on and 2018 has seen a huge surge in this type of marketing. Don’t get left behind. There are loads of sites that offer free images or you could do a ‘live’ Facebook broadcast – it doesn’t have to be long. If you want to really connect with your customers, you could invite a small group to join you in a video chat to discuss what they like about your business and what might be improved. This would give you invaluable information.
Give away free stuff!
Give a gift!
Everyone loves a freebie. You could give a few samples of a new product and ask your customers to trial it and give feedback. You could simply give a free gift to loyal customers or offer them a discount for a limited amount of time. This makes them feel valued, it nurtures your relationship with them and keeps them coming back for more. They’re also more likely to recommend you to their family and friends
Keep in touch with customers Try and find a regular way to keep in touch with your customers. This could be a monthly newsletter or email, a courtesy call after a sale or after they have used your
Keep in touch with customers
service. Think about it – if you bought something from a small business and a month later they rang you to see how you were getting on with that product, it would make you remember them in future. A balance needs to be struck as you don’t want to be a nuisance, but a simple courtesy call can make all the difference and shows you care. If there is a problem, it gives you the chance to solve it and so delight the customer even more. They will remember this kind of service.
Adapt and measure your business as it grows We get our customers from many different places and ways – don’t forget to look for new ways to contact potential customers. Look at old business plans as there may have been
Measure to see what works and what doesn’t
something that didn’t work for you in the past that might now be perfect.
Don’t be afraid to stop doing something if it’s not working for you – it’s no good flogging a dead horse. Put it on the back burner to return to at a later date.
Don’t be scared to try new marketing ideas, learning about new social media channels, do a course on how to do video for your business. You will never know if something works if you don’t try.
And ALWAYS measure what you do to see what works and what doesn’t. Monitor where your customers come from so you know what marketing sources work best for you.
Finally, decide which way you’re going to take your business for the rest of this year and into next, write them down and update your existing business/marketing plan and incorporate into next year’s plans. If you don’t yet have a business/marketing plan, now might be the time to start!
If you have any observations or questions, please contact me – I love to chat about different approaches to customers and marketing.
“SEO is the process of affecting the online visibility of a website or a web page in a web search engine’s unpaid results – often referred to as ‘natural’, ‘organic’ or ‘earned’ results.”
Wikipedia
If you mange or promote any online content, such as a website or blog, then it’s important to know about Search Engine Optimization. In simple terms, this is how your content gets recognised and found by search engines, such as Google or Bing.
How will I know if I can be found?
That’s easy…simply type in your business name or your website URL into google search and see what comes up. If your website or links to your business show in the results, you are in the Google index.
What if nothing shows?
If the results don’t find you, then your site is not in the Google index. Google crawls billions of pages so I guess that sometimes it will miss a site, but if nothing shows it’s often for one of the following reasons…
You might only just have launched your website, so if that’s the case, Google hasn’t yet had time to find it – so try again in a few weeks
Your site design may make it difficult for Google to crawl the content easily
Google may have received an error when attempting to crawl your site
Your site isn’t very well connected from other sites on the web
How to get your site on Google and Bing
It’s free and very easy to register your business and be included in search engines.
OK, so you’ve tested whether you can be found, you’ve registered your business to make it easier to be found in search engines. Now you need to look at your website and ensure you have the right keywords and phrases in place.
It’s time to do some brainstorming – put yourself in your customers’ shoes – if you were looking for your services, what would you type into the search bar? Make a note of three or four things you’d type in – ask your friends and family what they’d search for and make a note of those too. The chances are some will be the same or similar and you’ll quickly see which words or phrases are most likely to be searched for.
Now, type those phrases into a search engine and find out where your website comes in the results. If you can’t find it after 10 pages, no one else will either. If you can, note down other sites that come up on the first page of each query/keyword or phrase. Are they similar to your business? Are they competitors? Are they local to you or national businesses?
Now it’s time to pick your top keywords/phrases…be realistic about these words as some will be very competitive and there will be loads of other businesses using the same keywords/phrases to keep their website at the top of the list.
Next, ensure your homepage contains those keywords/phrases. For small businesses who generally have one main page, add a couple of sentences that naturally describes what you do and weave in those keywords or phrases…but make sure it still makes sense. You don’t want an overload of keywords which don’t mean anything to your customers.
Then, wait for a couple of weeks and go back and search again on those keywords/phrases and see if your ranking has got nearer the top.
Page or blog post
In order to show your customers you know all about the products or services they are interested in, write a new page or a blog post about that subject, again weaving in the keywords. This doesn’t have to be long…just a short 200-300 words. Keep the text straight forward and easy to read and don’t use the keywords more than two or three times.I used to work in a big office and when I had to explain something, I’d always think, ‘how would I explain this to a friend over a drink in a pub?’ I still do this and find it easier to write.
Then use your social media sites to post links to your new page or blog post. This serves two purposes; search engines will track these links back to your website, so improve your rankings; it’s a great way to let your customers and friends involved in your business
Ask your friends or any contacts you have to post something about you on their website – ideally using your keywords – you can do the same for them. This is known as a ‘link exchange’. It is not ethical to do it loads of times, but as long as it is relevant and provides value to your or your friend/customers business, it will work to help your rankings.
Search engines like sites with external links sending them to other sources or websites.
Don’t get consumed with SEO!
Although SEO is important in helping you get your website recognised on search engines, don’t let it overtake everything you do, so that your content becomes just a bunch of words. You still want pages, articles or blogs to be interesting to read, so you still need to keep your reader at the heart of what you write. This is what content marketing is all about; writing for your audience, but being aware of keywords. It’s also good to write content that has a long sell-by date – something that doesn’t ‘get old’ too quickly.
Also, keep an eye on those competitor’s sites that you identified and see what they do on their site and on blogs etc. to keep their rankings high.
Use internal links too. For example if you’re writing a new blog or article that includes a reference to something you’ve written about before, include an internal link to that previous blog or article. This not only helps rankings but also helps your readers find more useful or related content.
Use images and ensure that your images have labels or tags, which include your keywords
Finally, have fun with your website and don’t get too obsessed with SEO. It is something that takes time, it’s not something that gives instant results. It’s a long term strategy that you can keep chipping away at. And never rely totally on search engines to get business…what would happen if search engines were abolished? Would your business still be able to operate? Things are always moving forward and changing, and whilst SEO is important, don’t get too obsessed with it and still have fun with your website and enjoy your writing.
It’s very exciting to set up your own business…if you’ve not worked for yourself before, it’s quite an adrenalin rush. There is so much to do…setting up your ideal working environment, buying the equipment you need and arranging it and of course getting those first customers and interacting with them. Whether you offer a product or a service, you have so many choices open to you. You choose when you go on holiday, what your days off are, what hours you will work, do you wear casual clothes or smart clothes? I guess the answer to most of these questions lies in what you actually do, but you get the gist of it…you’re upbeat, positive and full of energy.
However, after the initial rush fades away, reality sets in. You may still be very positive and proud of your business, but there may be challenges you weren’t expecting. There will be things you don’t like doing, activities that you find deadly dull and there will be some things you find impossible to do yourself. It might be you don’t have a particular technical skill and there may be things that test your patience and clients who you find challenging! But you ARE still doing what you love to do and it’s important to keep the focus on that when times are tough. But there are things you can do to help alleviate the stuff that you hate or find too difficult or challenging.
Delegate activities
If you are a creative person, you may find that everyday jobs like email, accounts, taxes, marketing, social media or marketing, a distraction from what you want to be focussing on. Hiring someone to do those jobs for you is a great option, and hiring in an expert gives you peace of mind that everything will be done to a high standard and you can stop worrying about it.
Step back
Take time out, at least once a month, to step back and look at what’s working and what’s not in your business. Can you streamline some of the things you do to make your business more efficient? Take time to plan what’s coming next, add new goals to your business plan as you achieve your old goals.
It’s also important to take a break from your business – when you work for yourself, you rarely take time off as you’re constantly thinking about it. So, book some time away, have a holiday and switch off from work. You will return refreshed and raring to go.
Join groups
Running your own business can be very isolating and this can be depressing if you were previously used to working in a busy environment. There are always local groups of small businesses who get together to network, have lunch and generally chat about their businesses. Join some of those groups and meet other people … it’s highly motivating to talk to someone who is enthusiastic about what they do and that energy is contagious and will help you to revive your excitement about your business.
Learn a new skill
If there’s something you’ve been meaning to do, but just haven’t gotten around to, now’s the time to look at it. If you need to learn a new skill, get out there and do it…be it an online course or a short course at college or in a specialised work environment. This also gets you meeting other like-minded people and will bring a new facet to your business.
New possibilities
Is there something new you can do with your business? Is there a new market you can get into or new products or services you could introduce. There’s nothing like a new challenge to inject a bit of excitement and help calm down that restlessness.
Put the spark back
When you’re first in business, it’s like being in love. Exhilarating, exciting, stimulating. Then, after a while, it might feel like your business is losing its appeal, it’s become humdrum and a bit boring, as reality of day to day life sets in. It’s hard work and maybe not as financially rewarding as you hoped…and it makes you tired and irritable.
So what’s the secret to rekindling the love for your business? Remind yourself of all the good things…make a list of all that’s good about your business, the positive things it brings you. What really matters to you and what ignited that spark to be in business in the first time? And finally, never lose hope, being in business for yourself isn’t a bed of roses, but with a little bit of patience and effort, you can learn to love it again and keep it alive and kicking.
What are your top tips for putting the spark back into your business? I’d love to know, so please feel free to contact me.