What makes your customers buy from you?

Understanding consumer behaviour

Have you ever wondered what makes some people choose one type of product and another person choose another? For example, why someone would prefer to buy a designer handbag, whereas someone else is happy with one she bought from a local small business. What drives our choices?

Studying consumer behaviour is fascinating, as I’ve found by researching this article. So, what is consumer behaviour?

It’s the study of how people buy, use, acquire and dispose of goods and services. It’s not just about buying either, it could be they acquire goods through bartering, lending or leasing. Behaviour can be affected by how much they use the goods they buy. For example, if someone buys a can of drink, it is consumed just the once, but if they buy a laptop or tablet, it would be used over a period of time. Buying behaviour depends on how much that product is used.

Consumers are also influenced by others, through reviews. If a product has great reviews, or if a consumer’s friends are raving about how good a product is, they are likely to buy it. But, if their friends are really slating a product, or it gets negative reviews, they probably wouldn’t buy it.  

There are several factors that influence how consumers make their buying choices. In this blog post, I’m going to talk about five of them…

  • Psychological
  • Social
  • Cultural
  • Personal
  • Economic

All of these factors can be split down further.

Psychological factors

How someone feels about a particular product when they are presented with it will depend on their state of mind. Their state of mind will determine not just how they feel about the item itself, but also about the brand as a whole.

Social factors

Most of us want to be accepted socially, and this can affect buying habits. In order to be socially accepted, some people will mimic others, including copying what they buy.

Family, friends, work colleagues or other groups will play an important part in the way people see different products or services. These groups all help to influence buying behaviours.

Cultural factors  

Culture is not just defined by a person’s nationality. It can also be defined by who they associate with, religious beliefs or even people living in the same geographical location.

Personal factors

Personal factors include age, occupation, marital status, budget, personal beliefs, values and morals.

Economic factors

Consumers are affected by the economic condition of a country. This is evident at the moment with inflation at an all time high – people can’t afford to buy too many luxuries, as they have to concentrate on paying the bills, putting fuel in the car and buying food.

Economic factors include personal income and how much disposable income is left after everything has been paid each month. It also includes family income – again, what’s left over that the family can enjoy.

Consumer credit is another factor. People have credit cards so can buy goods when they want to. Consumers are more likely to buy luxury and comfort goods if they have access to higher credit, or can pay through a credit card, easy instalments or bank loans. I’m not saying this is good – it’s just a factor.

    

The Five stages of the consumer buying process

Now you understand the factors that influence the buying process, lets look at the five stages people go through when deciding to buy.

  1. The problem. A consumer notices they have a problem they want to solve. This could be anything from needing to get a new outfit for a special event, to buying a new tap for their sink.
  2. Research – the next stage is to research how to fix their problem. This might be trawling the internet for recommendations, or to look at various sites that sell what they’re after. It might be talking to a friend or family member for their advice.
  3. Find a solution – once they have all the information they need, they can start comparing brands and looking at reviews to help them decide on a solution.
  4. Buy a product – the consumer makes a decision and decides to spend their money on the solution they’ve chosen.
  5. Review the product – some consumers will leave a review about the product they’ve bought – some won’t. Either way, they will still personally review the product and decide whether they would recommend it to others…and whether they’d buy from that brand again.    

The four types of buyers

It’s also worth knowing about the four different types of buyers, so you can market your products or services accordingly. The four types are different, based on what motivates them to buy.

  1. The analytical buyer – this person is motivated by logic and needs to have lots of information. They want to look at all the data on the different brands and different types of products available before making an informed decision.
  2. The amiable buyer – this person is warm and friendly and just wants everyone to be happy. They can often be stumped by having to make big decisions, especially if there is a perception of a win/lose outcome.
  3. The driver buyer – this type of buyer is really concerned with how others view them, and whether they should follow the trend setters. Drivers are most concerned with their appearance rather than the relationships that are formed during a transaction.
  4. The expressive buyer – this buyer is driven by relationships. They hate the feeling of isolation and don’t like being ignored during a transaction. They like to feel as though they are your most important asset.

This being said about the four types of buyer, it’s difficult to put everyone into one category – people will often fall into a combination of the four.

Conclusion

As you can see, consumer behaviour is influenced by many things; psychological, social, cultural, personal and economic.

It’s also worth knowing the buying process and the types of buyers – this can help you figure out how you can reach and influence the people that are most likely to buy your products.

If you’d like to take a more in-depth look at your customers and target market, get in touch for a free discovery call.

How to make customer feedback work for you

What do you do when you get a fabulous comment or review about your product or service? Do you just say thank you with lots of hearts, or tell them you’re over the moon that they love your products or services? I suspect that most of us do exactly that. But, if you then do nothing else…because you got a good review…you could be missing important information that could help you grow your business even more, with advocates who love what you do.

What is customer feedback?

If you’re reading this, you’re probably the owner of a small business. You give your all to your business…your time, your energy, and a big part of you personally goes into making your business a success. You do this to ultimately make money from your business, but you also want to have happy customers who believe in what you do and love your products or services.

Customer feedback is the information that your customers give telling you if they are happy with what you provide. It could also be about your customer service. It’s their opinion, a snapshot in time, of the experience they’ve had in their dealings with you or your business.

  • Does getting good customer feedback make you feel good?
  • Do you take it personally if you don’t get a 5-star rating?
  • Do you see positive feedback as confirmation that your products/services are great?

I’m betting that you answered ‘yes’ to these questions. Getting a fabulous review makes all of us feel good, and the positive feedback shows that you are doing something right with your products or services. And, let’s face it, we all hate getting negative feedback, and it’s easy to take it personally if you don’t get a 5-star rating every time, but it does happen. You shouldn’t see it as a reflection of you as a person, it’s just that a particular customer didn’t feel that a 5-star rating was right. Hold that thought!

Customer feedback

Why is customer feedback important?

If some of the big companies who receive 5-star reviews were happy with that and left it at that, they would never progress their company. But they don’t do that…

Customer opinion is a great resource and gives the perfect excuse to find ways to improve the customer experience. You can collect information in many ways, from surveys (which is prompted feedback), to reviews that your customers post online (unprompted feedback). Both are important in seeing the bigger picture on how your customers perceive your brand. Big companies consistently listen to their customers – they don’t just look at the opinions that their clients leave online, or publish on social media/websites, they are also proactive in asking for feedback, by asking specific questions. If you want to stay at the top and consistently be ahead of your competition, you should always take feedback as a gift – prompted or unprompted, positive, or negative.

So, what does customer feedback give you?

  • It helps you improve your products and services. Whenever you launch something new, its success will be decided by your customers, as they are the ones who will be using it. They are in the perfect place to let you know about the quality, usefulness, aesthetic etc. They can also advise of any improvements they’d make, or how it could better meet their needs.
  • It tells you a lot about customer satisfaction. Feedback tells you about how they feel about your business. If you ask for feedback, yes, you could be inviting some negativity, but that’s not a bad thing, as you can work to improve it. For example, if you are in a restaurant and you’re not happy with a particular meal, or part of a meal, the restaurant would want you to tell them. Why? So, they can improve. If you don’t say anything, but just never come back, they don’t have that chance to put it right and make it better for other diners in the future. That’s why a lot of restaurants ask for feedback on their websites.
    You don’t have to conduct massive surveys; you can simply take a random sample of your customers and speak to them on the phone.
  • Your customers will feel valued. Following on from the last point, if you ask your customers for feedback, they will feel like you care about what they think, and they’ll feel involved. If you show that you genuinely care and value their opinion, they are more likely to give good feedback and to recommend you to their family and friends. Even a customer who complains can be turned into a loyal advocate if you take the time to speak to them about their concerns and come up with a solution…sometimes they’re not even complaining, they just have a suggestion, which may actually help you. They will feel involved if you take their suggestion and implement it!
  • It helps you provide a better customer service. There are times when, through no fault of your own, things go wrong. For example, a delivery is late arriving, or maybe the orders have got a bit mixed up and they receive the wrong order. These things can happen, we’re all human!
    If you have something in place, whereby customers can easily contact you to discuss their problems, it’s more likely you’ll be able to resolve it. The quicker you respond to a complaint, no matter how small, the more likely you’ll be able to earn loyalty in the future. Don’t take it personally – this is a hard one, but I really can’t reiterate this enough. A customer has a right to tell you about their problem, and nine times out of ten it can be resolved easily. However, of course, there will be the odd time that something can’t be resolved, and if it can’t, it’s best to say so, offer a refund or an alternative, and move on. But this is extremely rare.
  • It helps you retain your existing customers. Caring, listening, showing you value opinions, and being genuine with your customers are all things that will encourage them to stay loyal to you. As they get to know you, your business, and your brand, they will understand what you stand for and what you believe in. They will be able to relate to you and will trust you – these are the things that will make a customer stay loyal to a brand.
  • Helps gain more customers. Someone who buys online will have looked at many other businesses before they decide to buy. None of us automatically buy from every business we come across, and we don’t tend to buy from businesses we have never heard of. 90% of online shoppers read online reviews before buying. This is where feedback is crucial. Word of mouth is also seriously underrated. People will buy from a business that has been recommended to them by a family member or from friends. If you don’t encourage reviews, you are shutting the door to new business, so make it easy for customers to leave a review. It’s important for new visitors to see what others have to say – and to see how you respond to your customers, so ALWAYS reply.
  • Helps you with your future strategies. If you know your customers, know what they like and dislike, you are in a much better position to make plans for the future of your business. Feedback helps you know where you can improve, what kind of products or services are popular, and what they might like to see from you in the future. This can only be a good thing.

Conclusion

Customer feedback is an important resource for all businesses, no matter how big or small. It measures the success of your products or services, and can help you develop new products or services, as well as helping you decide on new strategies for your future.

You can collect customer feedback via your online shop, your website, through social media, sending surveys, through a live chat or via messenger, or by simply picking up the phone and speaking to them – you could even do this via video chat.    

Don’t take things personally if you get a little negativity – see it as an opportunity to turn things around and make that customer your biggest fan.

Listen to your customers, make them feel that their opinions matter and don’t be afraid to ask them questions about your business. It can only help you improve, and ultimately will result in loyal customers who trust and believe in you, your business, and your brand.

Is Mr. Procrastination knocking on your door?

What is procrastination and how can you deal with it?

Procrastination is where you delay or postpone something…not necessarily because you don’t want to do it, but you just keep putting it off. It can show itself in a simple way – such as keep pressing the snooze button on your alarm to avoid getting up. But when it starts to interfere with your work, you need to take action.
It can occur for several reasons: poor time management, lack of organisation, low motivation, inability to concentrate, unrealistic expectations of yourself or your business, personal problems, negative beliefs about your capability, low self-confidence, perfectionism, or anxiety and fear related to failure and success.
Everyone who has a business will have experienced procrastination at some point, but it can become very debilitating if you lose control of it. So, what can you do? You need to know why you procrastinate before you can address it.

Reasons why you may be prone to procrastination

Your business may not be making progress as quickly as you’d like

When you first start your business, you are full of enthusiasm, it’s exciting and you are positive about where you’re going and how you’re going to get there. Your body releases dopamine when it experiences excitement…and that feeling is what fires you up and keeps you going in the beginning.
But after a while, as with any business, you will hit a few lows, and this can have the knock-on effect of making you feel things aren’t as good as they were. Negative thoughts can start to creep in…
• Are you going to get rewarded for all the hard work you’ve done?
• Is all this work worth it?
• Will you ever make it really successful?
And so, Mr. Procrastination knocks the door, and it’s very easy to open the door and let him in.

You just don’t know where to begin

Procrastination can also rear its ugly head when you start to feel overwhelmed by your business. You have seemingly endless to-do lists, your goals seem to be slipping away, and it all seems just too much of a mountain to climb.
You may notice that you start to only concentrate on the things you like doing, rather than the things that are urgent and important. By doing this you are in danger of not focussing on what will move your business forward…instead you stay smack bang in the middle of your comfort zone. But then your business starts to stagnate, and this is where procrastinating can be a danger to the future of, what was, an exciting prospect.


You’re scared you’ll make the wrong decisions

This is a very common reason. After all, we are only human, and we all live in fear of making a wrong choice. Some of you may feel that if you do make the wrong decision, you could ruin what you have already, so you either do nothing, or do things in a very haphazard way, which can be more damaging to your business…and to your mental health.
You may have heard the phrase, ‘you don’t fail, you learn.’ I know I have used this myself, and it’s true, but it’s better to try and avoid that feeling of failure as much as you can. It’s inevitable that you’ll make mistakes – everyone does, and some spectacularly (!), but it’s the fear of failing that is more debilitating that the actual failure!
It might be that you really worry what other people might think, and you care about other peoples’ opinions. It’s great to aim high, so long as you can remember that none of us is perfect.


You just hate a particular task

When you run your own small business, there are loads of tasks to get done. You only have yourself to rely on and this can lead to stress, especially if some of the tasks are dull or just plain boring.

Now, if you can afford it, you could outsource those irritating tasks to someone who does them for a living – get yourself an online assistant.

However, when you have a small business, especially if you’ve not been going for long, it’s unlikely you’ll have the money to invest in this kind of help straight away.

How can you overcome procrastination?

First, ask yourself some questions. Most of the time we know why we are letting Mr. P in. If you don’t know where you are with your business, you won’t be able to get to where you want to be.
• Are you setting yourself unrealistic goals?
• Are you putting unnecessary pressure on yourself?
• What are the consequences of NOT getting this done? (Whatever it is)
• What are the benefits of getting it done?
• What is getting in the way?
If you can answer these questions, you can start to plan what to do to stop the procrastination.

Here are a few tips

• First, forgive yourself. It’s happened and you need to let it go and move on.
• Secondly, look at your working environment. Is your desk a mess, with paper all over the place? Tidy up before you start, make sure you have a glass of water and that you’re comfortable.
• It might seem that everything is urgent or important, but the truth is, many things can be adjusted, or deadlines moved back. A good strategy to coping is something called The Eisenhower Matrix.

This is where you break down your tasks into Urgent/Important, Urgent/Less Important, Less Urgent/Important, and Less Urgent/Less Important. If you can categorise your tasks into these different areas, you can see where you need to focus your time and energy.
• One you have all your tasks categorised – take one of the tasks you hate and break it down into the steps you need to follow to complete it. Write it down.

Then break each step into a smaller task and give yourself a timeframe to complete it. Write it down! For example, you could set your alarm for immediately before lunch – when your alarm goes off, switch off all distractions and just do that first step. Then reward yourself with a nice lunch. Breaking a task down into more manageable chunks really helps you to concentrate and just get the job done. And you have a reward to look forward to.
• One of the most important things to remember to avoid procrastination is to remove distractions. For example, I work from a desktop. I know that if I leave Facebook on, I’ll see it flashing if I get a message. I can’t ignore it – I just can’t! I must open it – then I’m distracted and can easily lose an hour as I’ll start scrolling. The same applies to email or any other social media site. Switch off your distractions, so you can totally focus on the task in hand.
• For each task you decide to do, look at it and decide how long it’s going to take you. Give yourself a challenge, for example, I’m going to complete this task in 1 hour and 20 minutes. Then next time you must do this task, challenge yourself to knock off 10 minutes from that time. You’ll feel more of a sense of achievement if you deliver ‘on time’ – even if it’s your own set time!
• Think about what time of the day you are more effective. I know that I work better, harder, and more quickly in the morning. As soon as I stop and have lunch, I seem to relax and can find it hard to concentrate. So, I do the things that are the hardest, or that I hate doing most in the morning. I know I’m more likely to get it done before lunch than I am afterwards.

Conclusion

Procrastination can be a tough cookie to crumble, so be prepared. You will have the odd relapse, but it’s about learning to recognise the signs that procrastination is near. If you can learn to manage your procrastination, you will be able to reduce your stress, build your confidence and build your business.

If you need help to get your business organised, or don’t know where to start to sort out your priorities, drop me an email or message.

cindymobey@outlook.com or click here to send a message.

The Art of Persuasion

What is the art of persuasion? It is the ability to get others to see things as you see them, and it’s a key need for businesses of any size. From encouraging your customers to buy your products or services, to showing how your products or services are NEEDED by your target audience, the power of persuasion is key. And this is where marketing your business comes in.

I’ve recently read an article about Dr. Robert B. Cialdini, who wrote a book called ‘Influence: The Psychology of Persuasion’ in 1984. This feels like a long time ago now, but the ideas and principles he talks about in his book are even more relevant today, from a business perspective, than they were back then. In fact, the book and its principles has been hailed as crucial to marketing, especially around the area of converting people to customers. So, I thought I’d investigate this further, as I’d never heard of him.

Cialdini’s ‘6 principles of influence’ are:

  • Reciprocity
  • Commitment/consistency
  • Social proof
  • Authority
  • Liking
  • Scarcity

Do some of these sound familiar? Social media wasn’t a ‘thing’ back then, but we all know the term ‘social proof’ these days from our dealings with social media.

More than 30 years after publication, these six principles have been adapted to Internet Marketing, specifically around conversion rates. So, let’s dive in!

Reciprocity

This is about giving something to get a little something in return. According to Cialdini, this first principle of persuasion states that human beings are wired to return favours and pay back debts – to treat others as they’ve treated us. For example, if someone sends us a Christmas or Birthday card, we feel that we have to reciprocate – it’s almost a sense of social obligation.

But it is possible to use the desire to reciprocate to influence the behaviour of others. To do this, you need to give someone an unexpected gift – the value of the gift is unimportant, it’s about the act of giving. So, how does this work in business?

I’m not suggesting that you give all your customers a gift and expect something in return, it’s about the principle. For example, you have an email that you want people to sign up to – if you offer an incentive, some sort of gift or freebie, this will encourage them to sign up. If you write a regular blog and give really valuable information to your audience, when you put a call to action at the end asking them to sign up to your email, they are more likely to do so as they enjoy your blog and would like to hear from your more regularly.

Similarly, if you share consistent, regular, useful content, then when you launch a specific course, publish a book, or talk about your coaching, people are more likely to sign up.

Commitment

This is around people wanting their beliefs to be consistent with their values. For example, if someone thinks of themselves as a healthy, fit person, they are more likely to eat and do things that would be deemed as healthy.

So, from a business point of view, if you can convince potential customers to act a certain way, or think a certain way, they’ll be more likely to do that again in the future. For example, if you take cake into work for your co-workers and get a huge, positive response telling you how delicious it is, you’re likely to do that again – and eventually become known as the ‘cake baker.’

You can do this with business. I’ll use the email example again. If someone signs up to your email newsletter to get the freebie that you are offering, they will receive your weekly or monthly emails. Once they have signed up, they’ll likely start seeing themselves as customers and will eventually convert to a customer. All I would say about this is that it’s very important you don’t take advantage of them and manipulate the situation.

Consensus – Social Proof

This is evident on social media. It’s about feeling validated based on what other people are doing. We are all basically unsure of ourselves and identify with the people around us. If you work in an office and your co-workers offer to stay late to help with something urgent, it’s very likely that you’ll do the same.

If you see a restaurant advertised by a photo of their food photographed by one of your friends, with a caption saying how lovely it was – it’s extremely likely that you’ll want to try it too.

We humans are social by nature and generally feel the need to conform to the groups we belong to. This can also be used in business.

Here’s a great example. Hotel guests have the right to clean towels every day, but the cost of laundering is huge, so hotel owners would prefer it if their guests reused their towels. It has been found that a simple sign that says, ‘8 out of 10 hotel guests choose to reuse their towels’ is more effective and persuasive than a sign that says, ‘Reusing your towels helps the environment.’.

Authority

Generally speaking, it’s the tendency of humans to obey figures of authority – even if they’re not right. If someone wears a uniform, it’s even more likely we’ll accept what that person says – for example, police officer, Dr, nurse.

That’s why a lot of big brands bring in celebrities to advertise their products or services. Celebrities are influencers – they have an influence on the fans that follow them. And you’ll see toothpaste advertised by someone in a white coat pretending to be a dentist – but we don’t challenge that, we just accept it.

People who are authoritative, credible, and knowledgeable experts in their particular field are more influential and persuasive than those who are not. Cialdini recognised that the reason for this is that authority and credibility are some of the core building blocks of trust, so when we trust people we are more likely to follow them.

From a business perspective, building trust and credibility with your customers is crucial, but it’s also possible to build some of that authority and credibility through the recommendations of your satisfied customers. So, always a good idea to ask for a recommendation or review. And if you give them a recommendation, it’s very likely they’ll reciprocate and recommend you!

Do you see how that works?!

Liking

Does it really matter if you like someone or not? According to Cialdini, it affects the chances of you being influenced by that individual. It’s human nature that we’ll be much more likely to like people who pay us compliments, or like those who have similar interests to us.

This is something that marketing campaigns definitely take advantage of. The people they use in their ads are specifically chosen to appeal to their target market. The more the potential customer identifies with and likes the person, the more likely they are to be influenced by them.

To make this work in business, you simply need to be liked by those around you…networking helps with this, and we do it without even thinking about it. We see small businesses that we like and automatically pay compliments and start building relationships. But this does take time, you need to nurture and build those relationships before you can try to influence anyone.

I think out of all six powers of persuasion, this was the one that, once analysed, I was most surprised by! This is something most of us do in normal everyday lives.

Scarcity

Scarcity is about believing something is in short supply…so you want it more.

We’ve probably all been taken in by this one at some time or other. It’s that FOMO thing (fear of missing out). We’re more likely to buy something if we’re told it’s the ‘last one available’ or if a special deal is about to end soon.

Companies use this all the time. I’ve seen it most recently on a popular airline site. I was persuaded to buy my seat now, as the prices are likely to go up later – a kind of ‘lock into this price now’! It’s a great marketing ploy!

However, I would avoid doing this if it’s fake. Customers will see through you if you’re offering limited supplies or expiring discounts if you do this often.

Conclusion

These six principles that illustrate the art of persuasion can help us with small, practical, and even cost-free changes that can lead to big differences in our ability to influence and persuade others in an ethical way – so long as they are not abused!

Using surveys or polls for business

Using a survey or a poll is great way to understand what your customer wants. The answers you get can give you an insight into what your customers think of you and your business; what kind of service they want; and it gives them a chance to share their perspectives with you. If your survey or poll is engaging, then your customers are more likely to participate and spread the word about you.

The way I see it, surveys/polls have four main objectives…

  1. Getting feedback from existing customers about products or services that you have provided. Ask them if the product or service could be improved or if there was a way it would work better for them. You can use this to improve your services or extend your product line.
  2. You can use a survey to get testimonials from your customers. What worked well for them and why? You can then ask them if you can use their comment in your advertising or on your website/social media page.
  3. To find out what your customers want – is there an issue that needs solving…one that they’d be willing to pay for? If you know exactly what your customers want, you can develop products or services to fit their needs. This shows that not only do you listen to what they say, you act on it.
  4. They can help you find out what current buying trends are.  Online spending has been growing since lockdown, and an online survey or poll are two of the best ways to find out what your customers are thinking, how they spend and why they spend…and what they are spending their money on. If you ask the right questions,  you can gather this kind of information fairly easily.   

What questions do you ask?

There are many you could ask and I’ve listed some areas you might want to think about. When you are creating your questions, think about what you want to achieve…are you looking for ideas for new products or services? Are you wanting to know what needs to be improved? Here are some ideas and pointers that might help you… 

  • If you’re doing a poll, you might want to just stick to one question. You could do a series of polls over a number of weeks on a social media network.
  • If you are a blogger, you could ask your customers what subjects they might be interested in…for example if you are a beauty blogger, you might find that several of your customers have the same problem that you could address with a blog, such as ‘how to apply mascara properly’ or ‘what are the best products for sensitive skin?’ Answering questions helps set you up as an expert in your field.
  • Segmenting your customers will help you reach the right audience with the right message. A simple example…if you run a garden centre and you send out a regular newsletter, you could ask what plants your audience are interested in. Some may be interested in herbs and fruit – another in climbing plants – someone else in vegetables and flowers. You can then use this information to better target your marketing and communications.
  • Get feedback on your website…is it easy to navigate? Can your customers find what they’re looking for? Are there any areas that could be improved or any products/services they’d like to see you sell or offer?
  • Are you thinking of setting up an event? Events take up a huge amount of time and effort from planning to execution, so before you invest your time and money, you could create a poll or survey to find out what kind of event they’d like. Give several options and include an ‘other’ answer, as they may come up with something you hadn’t thought of.
  • Competitions – you can use a survey to host a competition. For example if you make cakes, you could put several pictures of cakes you have made and ask, ‘Which cake do you think deserves Cake of the Month’? This also serves to show potential customers what you can do and gives you the chance to show several different kinds of cakes you do. And for the competition aspect, you could offer a 10% discount to the winner. Which you draw at random from the participants.  
  • Finally – get a fun aspect in there! Polls in particular don’t have to be serious – if you just want to engage with your customers, ask a question. This could be something as simple as showing two of your products, labelling them A and B, and asking which one your customers like the best. Or you could ask, ‘What is your favourite ice cream flavour’, or ‘What is your favourite thing about travelling?’ Often, these kind of questions spark  interest and a conversation. I would advise not to ask anything controversial and avoid politics, current affairs or religion,!

Once you have your survey or poll, post it on your Facebook or Instagram account, or put it on your website. If you want specific information from your existing customers, you could include the survey or poll in your newsletter or on email.

If you do put your survey on your website, don’t do it so that it pops up the minute someone visits your site, as that can be irritating and can be seen as intrusive.

Final Hot Tip!

Everyone likes a reward, so offer some kind of incentive for your customers if they complete your survey. Give a free report or an e-book, or offer them a discount on the next purchase they make from you. Offer a further discount, or a free item, if they recommend five people who buy from you.

Good luck, and if you have done this with your business, let me know how you got on!

How to grow real followers on Instagram

In the early days of Instagram, it was the norm to buy followers, but although this might boost your followers in the short term, it’s a waste of time, as they aren’t your REAL followers – and they’re usually not your target audience. Real followers on your Instagram account are the people that engage with you and your business – your brand and care about what you post.

There are more than a billion active users on Instagram, which makes it one of the top four social networks worldwide.

The statistics

These stats sourced from https://backlinko.com/instagram-users)

  • Monthly active users (MAUs) – 1 billion globally
  • Instagram daily active users (DAUs) – 500 million globally
  • Instagram stories reach 500 million per day
  • 23.92% of the 4.18 billion active mobile internet users access Instagram monthly – that’s the same amount of people that live in Europe and North America combined!
  • People spend an average of 29 minutes a day on Instagram

These stats are pretty mind-blowing, and in my opinion shout out loud and clear that using Instagram for business is a no-brainer.

As with any social media account, the downside is keeping track of everything, especially if you’re running your Instagram account as only a small part of your business. It can be very time consuming.

How to use Instagram for your business and grow your real followers  

  1. Make sure you are using an Instagram business account. If you’re not yet doing this, either start a new business account or switch from a personal account to a business account.
  2. Have an Instagram strategy. The first part of any strategy is to know your target audience – the people to whom your post and marketing is aimed at.

    – Look at who already buys from you
    – Check the insights on all your social media channels to find out who follows you – what are their age group, their demographics, psychographics and geographics. Read my previous blog on finding your target audience for more information.
    Research your competitors to find out if your audiences vary and why.
  3. Set goals and objectives. You need to think about how Instagram can help you achieve them. Make sure your goals are SMART – Specific, Measurable, Attainable, Relevant and Timely.

    Once you know what your goals are, you can focus on the different aspects of your strategy to lead your followers through the various stages of the customer journey.

    – Awareness of your business and brand  
    – Engagement with what you post, which you can measure by the number of likes, comments, and shares.
    – Conversion – how many people click through to your website, follow your CTAs (calls to action), click on your blog posts or your online shop, or subscribe to your email newsletter. This also covers any people who respond by clicking on your paid ads if you use them.
    Customer – this stage is based on the action that customers take, such as buying, repeat customers, retention of existing customer, recommendations etc.
  4. Plan your content in advance. This doesn’t have to be on a particular app, you can just plan it on paper or on a simple word document or spreadsheet.

    Once you know who your target audience is and you know what your goals are and how you want to achieve them, you can plan your posts, stories, reels, and videos in a more structured way. Having a plan means you can include dates or events that interest you – the big ones such as Christmas, Easter, or Halloween, as well as things that interest you, such as Hug your pet day, or National Cupcake Day. Just do a search on Google to find a relevant list of these dates and decide which ones you want to highlight.

    I also plan my content around the 80/20 rule – 80% of posts are about engaging, entertaining, educating and inspiring my audience – and 20% is about selling my services. You could choose to do a series of posts around a particular theme. For example, if you make something, you could run a series of ‘how to’ posts, using short video clips, and instructions with photos. These fall into all the 80% category!

    You can use video, memes, quotes, quizzes, ‘this or that,’ ask questions…the list is endless. And all of them are engaging your real followers and making them want to see more from you.
  5. Publish at the right time. You can look at your insights to find out when your followers are online and looking at Instagram. This tells you what days of the week and what time of day your followers are most active. Post at those times to get the most engagement.
  6. Create a fabulous bio. This is the first impression people get of you and your business, so make sure it tells your audience exactly who you are and what you do. There is very little time to make that good first impression. Show them why they should follow you. You only have 150 characters to do this, so keep it to the point and include some of your personality. Add a CTA, so people know what to do next – this could be a link to your website, blog or to your Linktree, where they have a choice of which link they’d like to go to next.

    For business, you should use the profile image – either a good shot of yourself or your logo – it’s up to you.

    Also, make use of the Story highlights. This is where you can have your stories organised into different collections – this could be one collection of products, about you, FAQs, hints, and tips – again the list is endless.
  7. Always share high quality content. Instagram is a highly visual platform so it’s crucial to organise your posts so that your audience will be able to instantly recognise that it’s you. There are several different grid layouts to choose from. Just search on Google for grid layouts and there are several great articles on the different types you can use. Using your brand colours and a good aesthetic will really help your business stand out from the crowd.

    Look at your competitors, look at businesses that are completely different to you and see what they do and how they organise their posts. Once you have decided, you can batch make posts and schedule them, so you don’t have to think about it too much once it’s done.
  8. Always write a caption. I do see several businesses that post fabulous images, but no caption. To me, the image doesn’t always mean something unless there is a caption. The caption explains your image in greater detail. Even if you’ve done a brilliant carousel post, where people swipe across several posts to find out more and more info, a caption is still needed to give a bit more information, or to ask a question to keep your audience engaged. Captions make your images more meaningful.
  9. Use stories. A survey carried out by Facebook in 2018 found that 58% of the participants became interested in a brand or product after seeing it in a story. It’s a great place to tell your brand stories, share reviews, share a bit about yourself and your business. You can engage your audience by using the many different features of stories, such as stickers, polls, etc. You can also use video and background music. If you’re consistent with your stories, you can get your audience into the habit of watching them regularly…and if they love what you do, they’ll be looking for your stories every day.
  10. Be consistent. You will hear this all the time, but whether you post every day (and you don’t have to), or post three times a week, make sure you are consistent, so your audience knows when you expect your posts.
  11. Always respond to comments, tags, or mentions. If someone takes the time to comment on a post or share your post and tag you in it, it’s only polite to acknowledge that fact. Always reply to comments and always reply to DMs. Taking the time to personally reply makes your audience feel valued. It can be time consuming, but it is so worth it. Another tip is to respond to the person by name if you can – it makes it more personal.
  12. Promote your Instagram account on your other channels. Instagram may not be your most popular channel, so if you have an established following on another channel, promote your Instagram account on that. Your regular followers will want to support you on Instagram as well. Try and vary the content between channels, so you are not constantly posting the same content…or at least do it in a slightly different order!
  13. Collaborate with other businesses. You can agree to engage with each other’s posts and share content to your stories. It does have to be relevant to your business, but this is a good way to get to other followers from a similar business to yours.
  14. Measure your success. When you use Instagram for your business, it’s really important to track your progress. Look at your insights to find out what kind of posts your audience is most interested in – what gives you more engagement.

    Look at how Instagram is helping you achieve your goals, and why some things work, and some don’t. It’s all a learning curve. Instagram’s insights only track the last 30 days, so you need to do this regularly and keep a note so you can compare future figures and facts.

Like all social media channels, Instagram is great for your small business if you use it properly and are consistent in what you do.

If you’d like to have a coaching session on Instagram, or would like a review of your profile, send me a message, or email me at cindymobey@outlook.com

Capture your audience with a fabulous Instagram bio

If you’re on social media for your business, you’ll know that there are millions of similar businesses to yours out there.

Research tells us that someone browsing online will make their mind up about you and your business within seconds. This doesn’t give you much time to impress those browsers. This is where your all-important Instagram profile is crucial – you need to find a way to capture that audience as quickly as possible.

To capture that audience, you need to be both creative and have a strategy.

Here are a few steps you can take to help you grab their attention.

Choose an image

For your business Instagram profile, you can use either a photo of yourself or an image of your logo. Either works well. I prefer to see photos, so I know the person behind the business, but either is acceptable.

Optimise your Instagram name

First of all, your name. Make sure that this is optimised with your name and a searchable keyword.

For example, say you are a photographer and specialise in new-born and family photos. You could include what you do in the name field – Jane Doe, newborn, and family photographer. Then in the category, you may choose to use Photographic Studio. This tells your audience what you do and that you have a dedicated studio for your photography.

Ensure you use a keyword that your audience are likely to search for and what you are known for.

Tell your audience about your skills  

This can be difficult and takes some planning as you only have a limited number of characters to use to get your message across.

This section needs to cover what your business is about and who you are targeting.

Reiterate what you do. You could use a mix of sentences and bullet points to entice people in and giving them a bit more information about you. For example…

Make lasting memories of your newborn & family.

  • 10yrs exp
  • South England
  • Book via website
  • Natural photos to treasure

This is very simple and straightforward but highlights exactly what Jane Doe does on the tin.

In the profile you can add a link, so add one to your website if you have one.

Use relevant keywords/phrases

Although Instagram won’t use these words or phrases in any searches, as searches are conducted on your name and username fields, using keywords can help you connect to your target audience and appeal to emotions. In the example above, think ‘lasting memories,’ ‘newborn,’ ‘family,’ ‘natural photos to treasure.’ They are all things we’re looking for if we want family photos.

You do need to know your target audience, so this is where a bit of work comes in to determine who they are, what they want and how you can give it to them. Your keywords or phrases will address their pain points and give them a solution to what they’re looking for.

Drive traffic to your website

As I mentioned above, your profile can include a link to your website. Although it is planned to be able to use more than one link in future, now, you can only use one.

So how do you choose? You might have a website, a blog, or an Etsy shop. You might also have a link to sign up to your email that you’d like to use. But you can only use one link!

You can opt for just one, or you can sign up to something like Linktree. It’s free to sign up and works by you creating a landing page on the Linktree site, which features multiple links to your other sites. You simply copy and paste your Linktree landing page URL into your Instagram bio and instantly your followers have access to all the things you do.

The only time I would change the link on your bio from Linktree, is if you are running a special promotion or offer. Then I would advise to change the URL to go directly to your shop, landing page or wherever your audience can get instant access to your offer. Sending them to Linktree, and another step in a chain to get to what they want, may put potential customers off. If you have an offer on, they want to get there as soon as possible.

Have a CTA (call to action)

Linked to driving traffic to your chosen link is a CTA (call to action). Put a sentence that tells people what to do…visit my shop, for example with an arrow pointing down to your chosen link.

Add your contact information

You can add your contact details to your business profile on Instagram. This includes your email address, phone number and actual address.

The best part about adding these is that it doesn’t take up any character space in your bio!

Be creative!

Once you have all the information that you want to convey to your audience, use any extra characters to be creative. You can use emojis, either just for fun, or to highlight bullet points or your CTA.

Use hashtags

Instagram always encourages its users to make use of hashtags. A hashtag, such as #newbornphotographer is used to categorise content and make it easier to find. You can click on hashtags and Instagram will show you a page that shows all posts tagged with that hashtag. So, it’s useful for getting your page found.

Instagram tells us that we can use the maximum number of hashtags in every post, which is 30, and up to 10 on a story. If you try to include more, your comment or caption won’t post.

But just because you can use 30 hashtags, it doesn’t mean you have to. There’s no right number, but the general opinion I’ve seen recently is that 10 or 11 is good for posts and just a few on stories. It’s best to do a bit of trial and error to see what works best for you. I tend to use around 10-12.

Conclusion

Who would guess there is so much to think about when doing your bio? As a quick recap, your Instagram bio or profile is the first things visitors see, so it’s important to make a good first impression.

Follow the simple steps I’ve mentioned, and you should be on the road to making that good impression. It’s worth taking your time to get it right.

Once you’re happy with it, show it some of your friends, or ask people in one of your networking groups to have a look and give you some feedback.

And remember, it’s not a ‘do it and that’s it’ thing either. It’s a good idea to revisit your bio every few months to make sure that it is still relevant to what you do, and still aimed at your target audience, as things can change.

Check out my blog page for more marketing help and tips to help you grow your small business.

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Reasons why content marketing is crucial for small businesses

Content marketing and its value really can’t be stressed enough – especially in this digital age, where 59% of the global population use the internet. It is an immensely powerful marketing strategy that can help your small business become highly visible to your target audience.

By producing quality content regularly, you build trust, authority, and credibility with your audience, which helps you stand out from your competition.

The Content Marketing Institute defines content marketing as…

“…a marketing technique of creating and distributing valuable, relevant, and consistent content to attract and acquire a clearly defined audience – with the objective of driving profitable customer action.”

One of the key words here is ‘valuable’ – content that will speak to your potential customers, information that they want and need; information that solves a problem or pain point.

Ways content marketing can help  

Content writing is more than just writing blog posts- it covers any content that you create to attract and retain your customers. But having your own blog on your website has its merits…

These are good enough reasons in themselves, but there are many different types of content marketing – not just blogging. These include:

  • Blogs
  • Video
  • Social Media content
  • Infographics
  • Case Studies
  • Checklists
  • E-books
  • Memes
  • User-generated content
  • Podcasts
  • Customer testimonials
  • Webinars
  • Success stories
  • Interactive content

What does all this content do for your business?

With 59% of the global population using the internet, you have a huge market for your products or services, especially if you trade worldwide. So, let’s look at some reasons for taking time to create all this content.

Get your business found on search engines

With all those people online, there will be potential customers out there looking for exactly what you have to offer. If you are not online, you won’t be found. You can put your business online in many ways. You can set up an online shop, through Etsy or Shopify, or one of the other online shopping host channels, but these do tend to be expensive, especially with the fee increases we’ve seen recently.

Having your own website is a great step to take, as it is yours. You do have to pay an annual fee, but this can be done fairly cheaply, and worth it as your website can not only host your shop, but it can also tell your audience a bit about you, and you can add a blog and advertise your email newsletter all in one place.

The other thing I would definitely advocate is setting up a Google Business Profile, which is fabulous for being found locally. Again, this includes a profile, you can post and share blog posts, as well as adding photos and videos.

More traffic to your website

Linking in with being found on search engines is that content marketing helps push more traffic to your website. If you blog about a problem that you solve or write an article on your website about what your business can do for your customers, when they do a search online, your article or website will appear. Once they’re on your website, it is likely they will have a look around, visit your shop and look at your details…and if they like what they see, they are likely to return in the future.

It’s important to have a CTA (call to action) on every page of your website, which tells your visitors what to do next. You can use these buttons to tell your audience to ‘buy now,’ or ‘sign up for my email newsletter,’ or point them to your courses, training or coaching and to your customer testimonials – in fact, anything that keeps them on your site.

More sales

When a potential customer finds a site they like, or feel that a site speaks to them personally, they will return again and again. And if they are returning, they are more likely to convert to customers.

Make sure that your website includes customer testimonials about the benefits that your products or services give. I always like to read about a product before I buy it, and if there are great testimonials, which show me how a product will benefit me, I’m more likely to press that ‘buy now’ button.

Testimonials are also proof, not just that you have good products, but also you have impeccable customer service, which goes a long way to getting that button pressed too.

Establishes you as an expert

Writing valuable content that speaks to your audience, also has the added bonus of setting you up as an expert in your field. If you’re sharing content that serves your customers and gives them valuable tips or information, they’ll want to know more. Setting yourself up as an expert promotes trust with your audience and engages them to want to know more about you and your products or services…and what’s in it for them!

Enhances your brand   

This might sound a bit harsh, but generally people are not really interested in your brand or in you, they are more interested in themselves – in their wants and needs. It’s not about being selfish, it’s human nature. When someone first looks at your website, shop, social media business page, they are not interested in your brand, no matter how hard you’ve worked on it. They are interested in what you can do for them, what you have that they might like, or something that makes their life easier. This is hard to hear, but it has an upside.

If you are providing something they’re interested in for whatever reason, or if your social media pages entertain or educate them, they will then become interested in your brand, as they will see it, and therefore you, as something they can relate to.

If you are consistently publishing new, unique content on your blog or website and promoting it to your social media pages – or if you are publishing new, unique content to your social media pages, consistently, more people will get to see your name or business name and will start to relate. If they like what they see, they’re more likely to share your posts, or tell their friends and family about your wonderful products or fabulous services, so your audience will start to grow, which is when your brand really shines through. This all takes time and is not something you can achieve overnight.

Helps you compete with your competitors

I’m not talking about copying or doing the same as your competitors, but there is something to be said to ensuring that you’re using the same (and more) marketing channels as your competitors. When your business and brand is not in a place where your competitor is, you’re potentially losing out on business.

It’s worth doing research on your competitors and finding out more about them, so that your business is in the right places to compete.

Improve customer relationships

Having good relationships with your customers goes without saying, we all know that. But it’s even more important in this digital age, as customers have so much choice when it comes to who they want to do business with. And it’s important to remember that customers are willing to pay more for a better experience.

Content marketing is the best way to show your customers and potential customers that you understand their problems or pain points…and that your products or services solve those problems. If you have a website, you could add a list of FAQs to help explain how your products or services solve those problems, or you can write about it in your blog or email newsletter.

This really helps improve those customer relationships, instil trust, and encourages them to spread the word about your business.

Helps your overall marketing strategy

Content marketing is just one aspect of your marketing strategy, but it is the glue that holds each activity together to help you grow your business. If you can align all your marketing activities with your content, it will help you achieve your goals and keep them coordinated with everything else you do.

For example, you decide to create an e-book alongside a downloadable checklist. You can promote this on social media, or in Facebook ads. You can also send it to your customers in your email newsletter, and you can promote it on your website. You could even write a blog post about it and how it solves a particular problem. So, just this one piece of content will help support your multi-channel marketing strategy.

Content marketing is good value for your business

Finally, if you research and write your content yourself, it is an economical option and costs you nothing but your time. You’ll learn a lot from the research you do, and you’ll find more content you can use as you go.

Not everyone wants to write their own content, and if your business is very busy, it may be worth you outsourcing some of the copywriting work. This is still excellent value for money, as you’ll be asking for expert help from someone who already knows how everything works and will know about your kind of business.

Conclusion

Content marketing is crucial for small businesses. One of the biggest challenges that you face as a small business is reaching your potential customers. To create brand awareness without access to a huge budget for marketing campaigns, content marketing is your answer. Having the right kind of content marketing strategy in place to ensure that you reach your target audience, will help your business stand out from your competitors and build trust, authority, and credibility with your customers.

If you need help with your content marketing, take a look at my website to find out how I can help you. Or contact me for a free 30-minute chat to see how I can help.

How to research your competitors

I hear conflicting things about competitors…some people say they don’t think about them and don’t care and others suffer imposter syndrome, where they don’t think they measure up.

Either way, it’s normal to wonder what other people are doing, and how they work…if you don’t care about your competition, I’d be asking why you don’t care? It’s good to care; businesses who do what you do ARE out there – some are doing well, and some not so well. I’m sure you see these phrases all the time – ‘We’re all on our own journey,’ or ‘we’re all on different chapters of our book.’ I’ve used them myself and this is of course, true, but there are things you can do to be as informed as you can about your competitors, which in turn, can help you stand out in the crowd.

Knowing who they are and what they do, can give you vital information that will help you to make your business successful. It can help you with the pricing of your products/services, so they are competitive and helps to know what kind of marketing campaigns your competitors do.

Again, I’m not saying that you find out the price your competitor charges and undercut them – no, not at all, but it can help you with a ballpark figure. And you don’t want to copy your competitors either, but doing a bit of research can help you find gaps in the market, which your business can then fill.

SWOT Analysis

If you haven’t done a SWOT analysis on your business, now is the time to do it. SWOT simply stands for Strengths, Weaknesses, Opportunities and Threats. (Click here to find out how to do a SWOT analysis).

What strengths do you have and what weaknesses can you address and improve on? What opportunities do you have and what threats are there that need to be looked at?

Once you have identified your own, you can make a list of your top competitors and conduct a quick analysis on them. As well as concentrating on your own weaknesses, look at the weaknesses your competitor has – is there a way that you can improve on their weaknesses to make your business stand out? The same applies to threats. What threats do your competitors face that you could turn around or avoid?

What should you know about your competitors?

We all have competitors that do the same or similar to us. Since the Covid pandemic, more people work from home, or have launched their own online business. Consumers are turning increasingly to the internet to find what they want, be it products or services, so it’s even more important to know what other businesses do. Competition from other businesses isn’t just about being up against someone who sells the same as you; they could be offering something that you could also sell, or you might be able to offer a substitute that gives better value.

The best way to find out about your competitors

You will have your own customers and they are a great source of information about your competitors. I don’t mean interrogate your existing customers, but there are ways to ask them. For example, when a new customer buys from you, ask who they bought from before and what made them switch. Or ask them what attracted them to your products or services. You can ask the same of your existing customers.

The same applies when you lose a customer to a competitor – you can ask them what made them go to someone else. It’s sometimes a hard lesson to learn, but it’s best to know because then you can improve.

Look at what your competitors offer  

Here are a few ideas of the things you could look at:

  • The products or services that they offer
  • How much they charge for their products or services
  • Their customer service and how they manage delivery/refunds policies
  • Do they use any kind of loyalty programme or exclusive offers? Do they send out thank you cards or offer special incentives for customers?
  • Do they have an online shop or a website?
  • Look at their brand and how it defines what they do. Do they have a logo, a website, branded product information, leaflets, or flyers?
  • How does the way they speak to potential customers link to their brand? What tone of voice do they use?
  • Their social media pages – how do they manage it and what kind of things do they post?
  • Who owns the business and what their values are?
  • How do they advertise their business? Do they use print items, such as ads in magazines etc?

How to learn more

Learn as much as you can.

  • If they do events, such as fayres or markets, look at the kind of events they attend. Try and get along to one of them if they are close to you to suss out how they display their stall etc. Or, alternatively, go along to a local fayre or market and take note of how the stallholders treat their customers, what they offer and how they interact and set up their tables.
  • Do they work in collaboration with other businesses to get more sales themselves?
  • Buy from your competitor to see how they manage sales and after sales service. Look at the packaging and any little extras they put in with your order.
  • Do an internet search with their business name or personal name to see what comes up. You might be surprised! They might be affiliated to a charity or do something else as well that you wouldn’t know about from their business.
  • Join networking events, face to face or online. Here you can talk to people who do similar things to you. This is great, not just from a ‘finding out how other people do things’ angle, but also to make friends and talk to other like-minded people about business problems you may come across. These groups are often very supportive and within the group, there will be loads of different knowledge and experience. Someone always knows the answer to the question you want to ask. You might even find a business you can collaborate with, where your businesses complement each other. For example, if you do hair for weddings, you may collaborate with a make-up artist so you can offer a package or recommend each other.

Conclusion

Looking at your competitors is not about taking business from that person or being underhand in any way…I can’t stress that enough!

It’s just about researching the market and finding out what other people do and how they run their business, so that you are in a better position to compete in the marketplace. It may give you ideas you hadn’t thought of.

Best of all, we are all on a learning curve with our businesses, and we can all learn from each other. Being around other businesses, you can assess what you can improve on, and you can learn from other’s mistakes.

I hope this article gives you food for thought. What is your opinion on competitor analysis?

Smash your Facebook profile in easy steps

Social Media is something that most of us use every day, and if you have a business, you’ll probably have business pages set up.

For the purpose of this article, I’m looking at Facebook in particular. What do your audience see when they land on your business page? Is it clear what you do? Is it engaging? Does it give enough information about you and your business? Is your profile relevant to your business? What do you put in your profile?

This article will give you the answers to these questions and hopefully help you smash your Facebook profile!

Your Facebook profile picture

Several times, I’ve been asked ‘should I have a logo or a personal picture?’

If your account is just a personal account, a headshot is best. For a business account, you can go for a headshot or your logo. If your business is quite a small affair, it’s probably better to go for the headshot, so that people know who you are and can put a face to your business.

Don’t go with pictures of your pets for a business page unless your pet is part of your logo for pet related products or services. Most of us have pets that we love, and there’s nothing wrong with posting photos of your pets on your page, but if I’m buying from a business, first of all I want to see what they do, or what they look like, not what their pet looks like.

Use the same profile picture across all your social media pages to promote consistency.

Make sure that you’re using the right size images for Facebook. Facebook recommends:

Your Page’s profile picture:

  • Displays at 170×170 pixels on your Page on computers, 128×128 pixels on smartphones and 36×36 pixels on most feature phones.

For profile pictures and cover photos with your logo or text, you may get a better result by using a PNG file.

Source: https://www.facebook.com/help/125379114252045

Your cover photo

The one thing to bear in mind when deciding on a cover photo for your business page is that anyone can view cover images – they are public by default. So, best not to upload anything that could be deemed misleading, offensive, deceptive or be subject to copyright.

Make sure the image is clear, high quality and that the size is correct.

Your Page’s cover photo:

  • Displays at 820 pixels wide by 312 pixels tall on your Page on computers and 640 pixels wide by 360 pixels tall on smartphones.
  • Must be at least 400 pixels wide and 150 pixels tall.
  • Loads fastest as an sRGB JPG file that’s 851 pixels wide, 315 pixels tall and less than 100 kilobytes.

For profile pictures and cover photos with your logo or text, you may get a better result by using a PNG file.

Source: https://www.facebook.com/help/125379114252045

Choose your cover image to reflect your brand, your services, or your products. Canva is a great place to create your cover images for a professional look, and there is a free version!

Change your cover image regularly to keep it fresh. You can change it to reflect festivals or special days, such as Valentine’s Day or Easter…but ensure that the image is relevant to your brand.

Your main bio

Your main Facebook profile has two areas where you can write about your business. There’s a short description, which should include a sentence or two about yourself or your business. It’s an opportunity for a short pitch on exactly what you do…and could be your mission statement.

Then you have a longer description where you can include additional information, more about your products or services and the benefits for your customers. You could include a little about your story and don’t forget to include a CTA (call to action).

It’s important to include any keywords in these descriptions to help search engines when people search for what you do.

There is a space to add a website link. This is where I share my Linktree URL. Linktree is a site that allows you to have all the links to things you’d like your customers to see. Mine includes my website, blog site, social media pages and URL for my email subscription…all in one place, with one link. I’d definitely recommend this to anyone who has a business – and the best bit is that there is a free service for this basic information.

You can also add your email address and telephone number, if that is appropriate…and you can add your business’s opening hours.

Interests

There is space for some profiles to add information about your favourite books, TV shows and films. Lots of people skip this, but it can be useful to make connections with like-minded people, or somewhere to put books that you’ve read that may be of interest to others in your niche – such as business-related books.

Privacy Settings  

Once you have finished with your profile and photos, take a look at your privacy settings. This allows you to choose whether your information is public or not. If it’s your business page, you will want almost everything to be public, but if it’s a personal page, you may want to hide some parts of your page.

This is definitely worth a look – sometimes small businesses overlook this bit and then find out that their settings are for friends and family only – so missing potential customers by not having it all public.

Pin a post to the top

The last thing I would say is that there is the facility to pin a post to the top of your profile. A lot of businesses pin an introductory post of themselves and their business. This is the first thing people will see when they come onto your page.

It is a good idea to pin an introduction, but it’s also the perfect opportunity to pin some of your best work as a showcase. Alternatives could be a key message, a new landing page, a special offer or a video. You can change it around every few months to keep it fresh.