Author Archives: cindymobey

Where to implement attention grabbing hooks!

How do you get your followers interested in what you have to say? It’s all about the hook – the statement or question that makes them want to invest their time into reading more!

Hook marketing can be applied to loads of different channels, not just social media and I’ll be looking at just a couple – on social media and in email marketing, so you get the idea how it works.

Social Media

I’m starting with social media as that is where most of my followers will find this article and read it, so it’s something I’m very invested in. All the social media platforms are growing at a great rate, with more and more people posting, especially for business, every day. This makes it harder for small businesses to be seen and heard as there is a huge amount of competition. But using a good hook can be the difference between someone clicking to read more or scrolling on by.

It all starts with the image as nine times out of ten, that’s what people will see first, so if you can put a catchy or enticing headline on your images – you’re halfway there. It could be simply that you have new products, so you could just write ‘NEW PRODUCTS’ in bold, which will grab the attention of your regular followers or customers, but what about people that don’t know your business? Instead, you could write:

  • Are you curious about the impact our product can have in your life?
  • Looking for an exclusive opportunity to XXXX (whatever your product does)
  • Then a storytelling one – Interested in REAL examples of how our products make a difference? The image could show someone using your product. Then in the caption, tell the story of HOW your product made a difference to that customer. It could be something simple, like it was the perfect gift for a first-time grandmother, or that the gift helps remember a certain snapshot in time (memories).

When people are scrolling on social media, you have one second (yes 1) for them to decide whether to look further or scroll on by.

Posts with good hooks, videos or reels all help pull those customers in – then it’s down to the caption to make it sound exciting and useful – or whatever your product or service does.

Email marketing

Email marketing is becoming increasingly popular with small businesses and it’s an opportunity not to be missed if you sell products or services. Why?

  • Because your email belongs to you, so it can’t be taken down overnight.
  • People subscribe to your email because they WANT to hear from you on a regular basis.

It really is as simple as that. But once you have them signed up, you need to keep their attention, so they don’t unsubscribe, and this is the strategic part and where hooks become a vital component.

Give your subscribers useful information, tell them about your products or services in an entertaining way that arouses their curiosity or gives a sense of urgency.

You can use email to tell your subscribers about new products or services, give them a sneaky peek – and maybe even offer a discount just for your subscribers for a limited time.

This is where hooks come in. And the hook you use will depend on the type of business you run. You’re all used to seeing my blog posts and I use title hooks that tell a little about the blog post and hopefully convey how you need to read it. I find that questions work well, so here are some of mine and some that you could use for products:

  • Should I publish my prices online?
  • What makes your customers buy from you?
  • Do you want a gift that will wow your child’s teacher?
  • How would you like the perfect memory gift?

These pique that curiosity and people want to know more. Or you could try statements:

  • Using emojis to boost your engagement.
  • Creative ways to solve low ranking on social media.
  • The perfect outfit for this summer.
  • You really need this (bag, glasses case, book cover, passport cover etc) for your holiday this year.

As with any kind of marketing, hook marketing is only a small part of your overall marketing strategy. The hook is the start of that journey with your audience – once you have captured their attention you need to keep them interested with a variety of engaging, relevant and valuable content.

A hook captures their attention and turns it into an opportunity for longer and more meaningful interaction.

As always, if you’d like help with marketing for your business, I offer several different coaching packages, where I teach you the skills to enable you to market your particular business through one-to-one sessions. Feel free to message me to have a free consultation.     

Effective Hook Marketing Strategies to Capture Attention

Hook marketing is a way of immediately attracting the attention of your audience, by appealing to their emotions, interests or needs.

If you’re fishing, your hook will be a literal hook that will catch a fish. In marketing, it’s a virtual hook that reels in consumers to buy your product or service or look at something you’re offering. 

The hook can be many things, such as a phrase, a video, an image, or anything that instantly attracts the attention of your reader.

It’s one of the most effective strategies. If you think about it, when you are scrolling through social media, you’ll see hundreds of posts and stories, but there will be some that will make you stop and look – what is it that captures your attention? It’s the hook that the person or business uses that stops you in your tracks, so you click to see more.

To better explain, here are a few examples of phrase hooks:

  • What happens next will shock you!
  • Want to know the secret?
  • The one thing you’re missing.
  • This is what everyone’s been talking about

These kinds of hooks call out to your natural curiosity. You’re not necessarily interested, but you click anyway! 

Why is so effective?

In today’s world, most people have a very limited attention span, as they are exposed to hundreds, if not thousands of advertising messages every day. When you’re on social media, and you’re aimlessly scrolling, how many posts do you actually remember? The chances are it’s very few. That’s why it’s so hard to attract attention to your particular brand – there is just so much competition. But if you CAN capture that attention, you are onto a winning streak. A good hook can help you stand out from the crowd and gives you the opportunity to connect with potential buyers or followers. And, as you saw with the example hooks, driving curiosity automatically makes the reader want to know more.

Types of hook

There are various types of hooks, so let’s delve a little deeper:

Emotional

If you use emotion as a hook, you’ll be evoking feelings of happiness, sadness, nostalgia, fear, hope, anger etc. The emotion you decide to evoke will depend on what you’re trying to achieve with the content you want attention drawn to.

An example would be Coca-Cola. They have used several different hooks:

  • The diet coke break – we all remember the muscly man stripping off his shirt as it’s soooo hot, then downing a coke. All the women in the nearby office are swooning at the sight of a semi-clad man drinking coke. You don’t necessarily get hooked intentionally, but you’ll remember it!
  • They also use the ‘holidays are coming’ slogan with the big red lorry near Christmas, advertising their coke. This evokes feelings of nostalgia, excitement, and happiness as Christmas is coming!

Another example, for me, would be the Go Compare ads with the opera singer. I found this ad extremely irritating and annoying, but I remember it!

If you want to use an emotional hook, you need to first identify what emotion is relevant to your products or services. Then use stories, images, or videos to convey that emotion to your audience. Just ensure that the emotion you are trying to evoke is relevant to your brand.

Curiosity

I’ve already talked a bit about this one. Curiosity is probably one of the strongest hooks you can use. Everyone is naturally curious and if you can use this in your hook, you will be able to drive your audience to want to find out more about your products or services.

Examples could include books and films.

  • An author will write a short paragraph on the back of a book to describe the story in brief. It doesn’t give away the plot but gives just enough information to pull the reader in to want to know more…so they buy the book to read it.
  • When a film is about to released, there is usually a trailer. You’ll have been in the cinema and seen trailers for films ‘coming soon’ or seen trailers on sites like Netflix. These give an exciting part of the film, be it scary, sad, fast moving etc – this is designed to pull you in and make you want to watch the film. It’s a hook that piques your curiosity.

If you want to use a curiosity hook, you’ll need to think of something that your products or services do to solve a challenge or a problem, or a product that has a quirky or unusual benefit. Then create content that tells them a little and gives some of the answer, leaving the most important part unanswered or unsolved. This compels your audience to want to know more, so they will read your article, or go explore your website or your products/services. You’d need to use an eye-catching title or heading to get them in!

Fear Factor

This kind of hook uses fear in two ways.

  • The first is fear of personal safety, to highlight a potential threat or risk. We see this all the time on TV ads and programmes. How many of you have a ring camera? Ads are constantly telling us that we need one of these so we can feel safer in our own homes. You can see who is at the door before you open it and you can even talk to people on your phone who are at the door, when you’re not home. The camera is an added bonus in that it can deter criminals and if it doesn’t, it can capture their image on camera.

    It also uses fear from your online perspective – you need this software and that software to protect your PC, phone, iPad, data etc. If you ignore it, it could cost you much more than you think.
  • The second is fear of missing out – FOMO – an example of this would be getting the latest phone from a particular brand. You don’t need the new iPhone, but it’s got SO MANY NEW AND AMAZING FEATURES, if you don’t, you’ll be hugely missing out. It’s likely that the phone you got three or four years ago – or longer in my case (!) – is perfectly adequate, but you’re persuaded by the very clever advertising that you’re going to be left behind in technology if you don’t upgrade.

This is quite a difficult hook to use for a small business, and you’d need to absolutely deliver what you’re promising in your hook, so not one I’d advise!

Storytelling

I’ve said this before, but everyone loves a good story. We’ve grown up with stories, be it from books, our parents or grandparents telling us stories about when they were young. Storytelling is an immensely powerful way to capture the attention of your audience and one that is highly effective for small businesses.

A story can be anything you want it to be. It can be sad, happy, informative, or entertaining. Above all, it must be relevant to your business. But if you can find a way to tell a story around one of your products or services, you will capture the attention of your audience, which will make that product or service very appealing.

That’s why a lot of big brands use celebrities to advertise their products – they show a celebrity at home doing ‘normal’ things with their families and oops there’s an accident and something gets spilt on a dress or shirt.

Oh no! Will the stain come out?

Of course, it will – with the new super duper stain removing product!

Cut to celebrity pulling previously mentioned item out of the washing machine and hey presto – it’s white again!

And all this happens in just a few seconds, but this captures your attention, and you’ll subconsciously remember that product.

The key here is to keep your story short and simple and relevant, so your audience can easily identify with it – something that has impact but is memorable.

Scarcity

This kind of hook works on the basis that people in general want things that are in short supply – and it links into FOMO (fear of missing out).

If you buy online from some of the big sellers, such as Amazon, you’ll often see a message saying, ‘only 1 left in stock’, or it might say ‘limited offer only’. This creates a sense of urgency encouraging buyers to make their decision quickly!  

Anyone can use this hook, whether you’re a small or large business, but the only caveat I would include is that only do it if the offer is genuine. I often see ads for something that only has 2 days left to make my mind up to buy – only to find it a week or two later still saying the same thing. If you have a limited time offer, state the limited time date, and stick to it, or you might find you lose the trust of your customers. The same applies to ‘only one left in stock’ – only say that if it’s genuine.

Personally, this is my least favourite hook, but it is popular and does work well.

Problem/Solution   

This is exactly what it says on the tin. You have identified a specific problem that your customers have – and your product or service is the solution to that problem. This is an effective hook if advertised properly, as you can clearly show the value of your products/services and prove that they work. A case study or previous customer review can help with the proof and then you have a good hook.

To use it for your business, you must identify your customers’ problems or pain points – present that problem and show how your product or service is the answer!

Visual

Visual hooks reel your audience in with a striking image or a brilliant video – both will capture their attention. Visual hooks notoriously provoke an emotional response and are used to spark curiosity.  

Ensure that any images or videos you use are your own, wherever possible; play with colours and shapes to make them really eye catching and use them sparingly, so they don’t become wallpaper to your brand. The visual hook must align with your brand and messaging, so once you have that sorted, you’re good to go!

I hope this has helped you understand a bit more about hooks and how they work.

If you need any help with your marketing or talking through or brainstorming ideas for hooks for your business, get in touch and we can have a call.   

How to promote your customer loyalty programme

In one of my previous blog posts, I covered the pros and cons of having a customer loyalty programme. So, if you have decided that it is the way to go, how do you go about promoting it to your target audience? This blog looks at the strategy for loyalty marketing and how you can get the best out of it for your small business.

What is loyalty marketing?

Loyalty marketing is about encouraging your customers to buy from you over and over again…it’s keeping them coming back for more.

It can apply to both existing, active customers and past customers, as well as new ones. Your strategy is to incentivise them to buy from you more frequently. The obvious example is a coffee shop. They give you a card, which you get stamped every time you buy a coffee. When your ten stamps have been completed, you get a free coffee. Everyone loves a freebie, even if they have to work for it.

Why is loyalty marketing so important?

We all like to feel that we’re appreciated…I know that I do. It’s even nicer if the business you buy from shows their appreciation by giving you something in return. You are being rewarded for your loyalty, which feels great.

The first step to achieving this is to make your customers feel valued and acknowledge them for their continued support. However, this isn’t easy; customers are not tied to you or your business and can jump ship for another brand at the drop of a hat. Another brand may be more accessible, may be a local business or friend. Sometimes customers just feel like a change and want to try something new. But there are some marketing strategies that can help you keep your customers for as long as possible.

Make it simple  

Keep your customer loyalty programme as simple as possible. You could add a sign up at your website checkout and give an immediate benefit of some kind. It could be a small discount off their next purchase.

Also make sure that it doesn’t matter what your customer spends, they can still join the loyalty programme. So, whether they spend big bucks or small change, they are all treated equally.

Add value 

Take your time to decide what customer rewards you want to give. You still need to think about your profit margins, so don’t go mad! You might go with ‘buy one, get one free’ on certain items, or a straight-forward 5% off their next purchase. Or, like the coffee house example I gave earlier, your customers have a physical card that they get stamped every time they buy an item. Then they get one free after the tenth item is bought. Obviously the coffee shop idea wouldn’t be appropriate for most businesses – only those who sell something fairly cheap in the first place…coffee is ideal, so this idea is great for cafes and restaurants, juice bars and sandwich shops.   

Give new members a gift

When someone joins the loyalty programme, give them a small gift as a welcome. This will reinforce the value of the programme, and hopefully they will pass this on to their friends and family.

Give an incentive to introduce a friend

If a customer refers a friend, who goes on to buy from you, you could give them an incentive gift.

Personalise the programme

If you are sending out details of the programme, use the customer’s first name and thank them for being a loyal customer. Personalising the email, phone call, or however you choose to do it, makes your customer feel special and it also makes your email feel bespoke if it has their name on it.

Remember your customers’ birthdays and send them an e-card or an email to wish them a good day.

Don’t forget to say ‘thank you’ to customers for their continued support.  

Let your customers know that you listen 

There is nothing more frustrating, as a consumer, than sending off an email, or sending a message on social media, and your comments are ignored. So don’t do this! Make sure you reply to everything in a positive and friendly manner.

Get customer feedback

This goes hand in hand with listening. Providing your customers with a way to leave feedback is imperative to finding out why they stay loyal to your brand and also, why they leave to go elsewhere. Make sure there is somewhere on your social media sites for them to leave feedback and also on your website.

Listening to what your customers have to say can be a very positive experience, but inevitably you will also get some negative comments. However, so long as you answer them straight away, you can often turn that around. Sometimes feedback will give you new ideas, or ideas on how you can improve your current products or services.

Most customers tend to only leave feedback if there is a problem, so it’s about encouraging them to leave it when they’re happy! If you do get a negative review, don’t try and hide it or delete it – work on the problem with your customer and hopefully they will leave another one stating how you solved their problem.

Feedback can be obtained via a customer satisfaction survey. With this, you are in control of the questions, and it is a straight forward and easy way to gain opinions on your products and services…and the overall customer experience they receive with your brand. If you do opt for this, keep it short and sweet – they won’t want to take more than a couple of minutes to complete it, so just ask a few questions and if possible, opt for multiple choice answers as that makes it even easier.

You could offer an incentive to complete your survey or to leave a review. The most important thing to think about is the timing of your survey or the asking for a review. You need to give your customer time to use your product or service. So just be aware of that.

Promote at every opportunity

This means at every single customer touch point.

  • Website
  • Phone calls
  • Text message
  • At the till if you have physical premises
  • When you send out an order, put details in the order with the invoice
  • Blog about it
  • Put your programme on your social media sites – ask your followers to share your post
  • Tell customers about it in email or newsletter
  • Promote it in adverts about your business
  • Consider a paid ad on Social Media
  • Mention it in podcasts and videos
  • Maybe have a partnership with another business that compliments yours and share the running costs

Talk about your customer loyalty programme to anyone and everyone who will listen.  

Conclusion

Always remember that customer loyalty goes way beyond giving out a loyalty programme or rewards…or even engagement with them on social media.

It’s about you letting your customers know that you really value their custom, and appreciate the support they give to your business.

Finally, make sure that you use the same images and tone of voice in all interactions about your customer loyalty programme, so your particular, branded programme stands out and is easily recognisable.

If you want a customer loyalty programme for your business and don’t know where to start, I can help, so just drop me an email or message on my Facebook or Intagram page.

Customer Loyalty programme – good or bad?

What is a customer loyalty programme?

We all know that if you have loyal customers, they will return to you time and time again, and will refer you to their friends and family. They return because they love your brand, love your products/services and are really happy with the experiences they’ve had with your business.

Over the last several years, we’ve seen more and more companies using customer loyalty schemes or programmes to reward their existing customers, and to encourage them to keep coming back for more. A good example is that of coffee shops. They give you a card and every time you buy a coffee you get your card stamped. When you have 10 stamps on your card, you get a free coffee. Some programmes give you cash-back or use a points system, but they are all basically the same, with the same reasons for using one.

Why use a customer loyalty programme?

They are great for small businesses because they give your customers an incentive to give you repeat custom. Some loyalty programmes reward customers for introducing a friend (and they get a reward if that friend becomes a customer).

These programmes also increase your brand awareness and can help generate a positive return on investment. But, as with any scheme or programme, there are the downsides as well as the upsides. I thought I’d take a look at the pros and cons, so you can be in a better place to decide whether a customer loyalty programme might be good for your business.

The Pros

Customer Retention

According to the advisory firm, Bain & Co, increasing customer retention by just 5% can boost your profits by 25%-95%, so looking after your existing customers is vital for the good health of your business and profits.

Customer loyalty programmes also have the benefit of making your customers feel like their custom is valued and they feel appreciated. This, in turn, makes them want to carry on doing business with you. And it makes financial sense to introduce such a programme as, according to Inc.com, existing customers spend 67% more than new customers. So, the benefits to both the customer and your business is potentially huge to boost customer retention and give them an incentive to buy more.  

Direct communication with your customers

Your customer loyalty programme means that you have access to a direct line of communication with your customers. This makes things a lot easier to build your brand awareness and increase that loyalty by providing them with regular and relevant information. You can collect their email address and ask them to opt-in to your monthly email newsletter, where you can share news about new products or services, events, any promotions you might be running, as well as any updates to the loyalty programme.

Customers who feel valued and ‘in the know’ about a business they buy from, will not only keep returning to you, but they will tell their friends and family, which could give you new connections and customers.

Data on customer trends

Having customers’ contact details, such as email, along with the records you keep of sales from each of those customers gives you valuable data. Customer data gives you an overview of your customers’ buying behaviour. You know what their preferences are, you know their buying habits, such as when they are more likely to buy something. This not only helps you with knowing what works and what doesn’t, if you sell products it can help with your stock and knowing what to stock more of, as well as giving you valuable information about what products or services they may like in the future.

It also helps you with your advertising and promotions planning and helps your marketing, as you can measure the results of special promotions, new products etc.  

Brand differentiation

Loyalty programmes help your brand and can help distinguish you from your competitors. As a customer myself, I know that I am bombarded on a daily basis with an overwhelming number of choices for a particular product or service. The minute you type anything into a Google search, it seems to be picked up by your social media pages and you get loads of adverts about the product you’re looking for – you also suddenly get a barrage of spam emails about the same. I don’t know about you, but I find this extremely irritating! I’d rather stick with a brand that I know and trust.

A loyalty programme can help your customers CHOOSE YOU over the competition and the fact that you offer an incentive to be a loyal customer, this differentiates your brand against the other businesses with a similar brand to yours.

It can also help you in slow seasons, when business is not going very well. Take an airline for example, in the summer they sell loads of plane tickets as people jet off for some summer sun. But in Autumn and Winter, business can be a bit slower. So, they do special low prices on airline tickets to incentivise customers to get away in the slower seasons, at a much reduced price. This keeps the airline ticking over.  

The Cons   

All loyalty programmes look the same

Loyalty programmes are not a new concept and many businesses have the same kind of incentive scheme running. They have similar purchase requirements and benefits for the customers. With the abundance of loyalty programmes around, customers could feel overwhelmed by the choice, and this can make it harder for businesses to generate excitement for their programme. So you need to create something unique and that stands out from the others…this is not easy.

Loyalty costs money

Creating a customer loyalty programme does cost money. Any discount you give is going to affect your profits. Even a small discount can seriously impact your profits. For example, say you give a 5% loyalty discount. A product that costs £50… is £40 in costs and £10 in profit. If your customer buys that product for £50 with their 5% discount, they will pay £45. So, from your business point of view, you still have to pay your £40 costs, so your profit will be £5 – this is a 50% decrease on what you normally earn. You could help this by putting a timeframe on the discount – 5% off for the next month. The losses you suffer could be lessened by the increase in business from that customer.

Your loyalty programme has to be worth the time, money and effort you put into it. If it is proving to produce more repeat business, it could still be worthwhile financially, especially if you’re selling more to a loyalty programme member than normal. It’s just something to be aware of.    

Is the behaviour you witness actual loyalty?  

It’s hard to tell if your customers are loyal to you and your brand, or whether they just buy from you out of habit or because you’re closer than anyone else who does the same. We often look at a frequent customer and think they are loyal, but loyalty is an emotion which can’t really be measured. So how do you get around this?

This is where you can use marketing tactics to find out just who is loyal. You could reward customers for referring family and friends, or for writing a good review. This will show who is actually willing to stand up and vouch for your brand, stating the reasons as to why they like it.  

Another way to keep that loyalty to your brand is to include customers in your advertising – what better way to advertise your product, than to use a photo of a real customer using your product, or talking about the excellent service you give.

Data does have its limitations

As well as being a good thing, data does also have its limitations. For one thing, it doesn’t give the full picture of your customers’ overall purchase behaviour, as it can’t know what they’ve bought from other brands or shops. You also can’t tell from data if a customer is buying from you just because it’s at the right price and others may give repeat business just so they get the benefits of a loyalty programme.

You could survey your customers to find out more about their loyalty, but some will be reluctant to provide information about where and what they buy elsewhere. They might even feel offended by it.

Conclusion

There are clearly huge benefits to having a customer loyalty programme, but it’s important to be aware of the downside too. And not all programmes are successful, as the marketing and implementation is crucial to their success. However, they can help you generate more business and be rewarding for your customers.

Look out for next week’s blog, when I talk about how to promote your customer loyalty programme.

In the meantime, would you consider running a loyalty programme for your small business? Maybe you do already. I’d love to hear your thoughts on all aspects. Please comment in the comment box below.

Thank you for reading!   

Marketing Mix – the 7 Ps

The marketing mix is not a new concept – it was first created by Jerome McCarthy in 1960 and consisted of the 4 Ps of marketing; Product, Price, Place and Promotion. Then in 1981, Booms & Bitner added three more Ps to the marketing mix; People, Processes and Physical evidence and these 7 Ps are now the set of key principles that are at the heart of all marketing strategies…often just referred to as the ‘Marketing Mix’.

How do the 7 Ps work?  

If we look at all of the Ps, one at a time, you will have a better understanding of basic marketing theory and this will really help give you a firm foundation, so you can write your marketing strategy.

The 7 Ps of marketing are a set of key principles that belong at the very heart of your marketing strategy. They are sometimes jointly referred to as the marketing mix.

The starting point, as most marketers know, when pulling together a marketing strategy is to identify your target market, so you know who your customers are, what they like and dislike and what makes them tick. Once you know this, you can look at the 7 Ps.  

Product

Every product you sell, make, produce or think about making should have your customer at the very heart. It should solve a problem for them, or be something they need or want. It’s worth asking yourself, ‘What is it about my product that makes your customers want to buy it?’ Do you need to change or tweak your products in any way to meet your customers’ needs?

Your products should also be of good quality, and the research that you have done on your target market will give you the information you need to know about their tastes and their buying habits, so you can market your product in the best way possible to get the most sales.

Price  

There are lots of different things to consider when setting your price for a particular product or service you provide. Obviously it needs to be deemed as good value for money by your customers, but you need to take into consideration the costs of producing, promoting and delivering your product.

You also have to take the cost of a similar product that is sold by your competitors. Finding the right price for your goods is not just about undercutting the competition or offering a cheaper alternative. It’s about finding out, during your market research, what price your customer is willing or used to paying for products or services that are similar to yours.

For example, when you go to the supermarket to buy shampoo, whether you’re aware of it or not, you will probably buy a brand that is in what you consider to be in your price range. But, at the same time, you’ll probably look at other similar products on the shelf and are likely to try something outside of your habitual price range, just to try it…even though a cheaper alternative might be available! So, people don’t always go for the cheapest option.  

Place

Your product should be where your customers expect to find it. So where and how are you going to sell your products? Do you sell them yourself or outsource them to retail outlets? Do you sell from home via an online shop, sell online from your own website, or do you put them on a big selling website like Amazon? You might be a small concern and sell via party plan or on Social Media sites. It might be a combination of several ways.

Whichever way you choose, it must be where your customers will expect to find your products, and you need to take into account the shelf life of your products, so if you stock them yourself, you don’t find yourself with hundreds of products coming to the end of their shelf life and you can’t shift them.

Promotion

This links into the place because, just as you need to put your product where potential customers can find it, you need to think about how you will let them know about your products through advertising.  And it needs to be where they will look and also what they look for. For example:

  • Social Media sites
  • Content marketing
  • Influencer marketing
  • Promotions and campaigns
  • Exhibitions or trade stands
  • PR
  • Direct mail
  • Personal selling
  • Advertising in newspapers, magazines, on radio etc.

People

This refers to the people who get your products out in the public eye, which includes you! Anyone who you employ or enlist help from to promote your business, or deliver a promotion or campaign need to have the necessary skills, qualities and drive to ensure its success.

You, and they, need to have excellent communication skills and deliver excellent customer service. After all, this is your reputation at stake and how you and anyone you employ behaves, impacts the way your customers will perceive you and your brand.

You might need to delegate some of the work to a Social Media Manager, for example, who will know when and how to promote, and importantly, what will work best for your business. So, you need people around you who are like-minded, will effectively market your brand and encourage customers to spread the word about your products or services. And, never forget to keep learning and training yourself and your employees to develop new and relevant skills that will further enhance your business.

Process

The processes are what is involved in delivering your products to your customers. How your products are delivered will have a huge impact on the overall customer experience, their satisfaction levels and whether they will be loyal to your business in future. It’s absolutely vital to get this right from the very start.

Processes include:

  • Website experience – is your website easy to navigate? Are your contact details in a prominent or obvious place so you are easy to do business with?
  • Delivery time – do you have a good delivery process? Is it reliable? Does your website and product description (if selling online), tell people about delivery times and what they should expect?  
  • If your products are in a physical shop, what are the waiting times? Do they have to pre-order or can they just find the product in stock and in-store?
  • Aftercare – this is important too. Do you follow up after a sale to ask if the customer is happy with the product? If you do, and they are happy with your product, ask for a review to be left on your website or social media pages, or ask them to recommend their friends and family. You could even offer a 10% discount off their next purchase if they recommend you and that person buys from you.

Physical evidence

Finally, the last P, is physical evidence. This refers to absolutely everything that your customers see and feel when interacting with your business. From the feelings your customers have when visiting a physical environment, such as a shop or office, to the area where you show your products or services, which may be online.

It cover all the physical equipment, such as invoices, receipts, confirmation emails, ‘thank-you’ cards, packaging and branding. All of these things make up the impression that customers will have at every stage of an interaction with you and your company or brand. People expect excellence in every aspect of business and they should get the quality and service that they expect…and of those that are set as industry standards.

It also includes how you act and relate to your customers. Are you awkward and aloof, or relaxed and friendly?

All these factors contribute to the overall customer experience, so make sure that your customers have a great one!   

Benefits of using the 7 Ps in your marketing planning

The 7 Ps gives you a fantastic framework for your marketing planning. It will help you do a thorough job, so for each product you sell, or service you provide, ensure that each one follows the best practices of the 7 Ps. After all, it is referred to as the ‘Marketing Mix’ – it is the right marketing mix to put in place to make sure that each campaign, each project, each product will be successful. The 7Ps can also help you look at previous projects or campaigns that were not successful. I’m sure you’ll find that they weren’t in line with the 7Ps.

As I said at the very beginning of this article, the 7 Ps are a set of key principles that are at the heart of all marketing strategies. They help make the different between instinct-led marketing and process-led marketing, which in most cases is a more sure-fire way to success.

I hope this article has helped you to understand how the 7 Ps fit in and why they are such an important part of marketing theory. Let me know what you thought about this article in the comments below. If you need help with your marketing planning, drop me an email and book a free 30 minute consultation.

Quick wins to get more customers


If you work for yourself, you will always be looking for new ways to get more customers, and this seems to be getting harder and harder, year on year. But there are a few quick wins that could help you on your way to getting more…

Make yourself or your business the answer to a problem. Is there a problem out there that you can solve with your products or services? Do some research online and find out…then market yourself/your business, letting people know that you have the solution to their problem.

Follow up on previous sales. Once you make a sale to someone or provide them with a service, don’t forget to follow up with them a month or so down the line. Just dropping them a simple email to say ‘Hi, hope everything is OK ‘and ask if you can be of further service to them. If you sell a product, or range of products, perhaps you can suggest one to them that they haven’t tried before. If you provide a service, perhaps there’s another service you provide which they hadn’t thought of…you just need to point out that they need it and why!

Know your audience. It’s much easier to sell your products and services if you know who you are targeting. Do you know who your target market is? Take a few minutes to think about what makes those people tick…what makes them happy, sad, relieved … how can you address any issues to make their life easier? There’s a workbook on my website, which can help you with this.

Hang out online. Answer your comments on your social media pages and hang out for a while! Get a conversation going and just generally chat with your audience. If you belong to groups, answer questions in comments and be genuinely helpful – don’t try to sell anything – if people like you, they’ll look for your page, where they can engage with you on a more regular basis. Be helpful, be friendly, share tips and stories!

Back to basics. Take a fresh look at your website and social media pages. Update your profile picture so it’s current, and make sure you are posting regularly. Make sure your website is up to date and that all the links work. Is your logo and online persona still relevant to what you do? If not, think about a re-brand. Make sure you have plenty of business cards and that they have all your up to date information on them. Distribute them to places where your target market may be….and think about getting flyers done to advertise your business…remember, that although we live in a technological world, not everyone is online, so there is still a need for hard copy advertising.

Be easily found! This isn’t necessarily an obvious one, but are you easy to find and contact? Make sure your contact details on your social media and website pages are up to date and easy to navigate. Give people options on how to contact you. For example, you might have a contact page on your website, but also give your email address, or a contact number – or tell them to message you on social media. It all helps!

Network with others. Find local groups or networking events, where you can meet like-minded people and exchange business cards and details. If you have a product and there’s a local trade fayre, go along and give out flyers and talk to as many people as you can. Don’t forget to also network online too on socials and in groups or forums.

Get yourself interviewed. Approach a local newspaper or radio station and try and get yourself interviewed about your business. You can take the tack of putting yourself forward as an expert in your particular field.

Are you selling online? If you sell a product at markets and trade fayres, let your customers know that you also have an online presence. If they don’t have enough cash or can’t afford your product at the moment in time, they’ll know where they can find you. If you have an email newsletter, get them to sign up to it so that they receive the latest news and information about your business.

Interview someone and post online. Arrange to interview an influential person in your niche – or soeone who does something complementary to your business. You can have a chat about what you both offer and how it works, both together or separately. You can then both post the interview in the form of a video post, podcast or use it for your blogs – you then get twice the coverage and reach not just your own audience but your interviewee’s audience too. Make sure you give details of both your businesses at the end, with details of where they can find you and/or contact you.

Offer a free trial of your product. Everyone loves a freebie and giving something away is a great way to get new customers. Make the free trial available for a limited time only, so instilling the idea that if they want a bargain, they need to do it ‘now’. Once they have the free trial, ask them for feedback so you can make improvements if necessary. and ask them to share their feedback in the form of a review.

If they love your product, they will look at what else you sell…you can also point them in the right direction, for example, “If you liked XXXX, you should try XXXX – I’m sure you’ll love it!”

Think about setting up a face to face event. Although this might not necessarily be a quick win, face to face events work well to get yourself known, either online or in your local community.

If you do something that you could teach in a workshop, think about setting this up, so people can pay to come along and leave with something they’ve made themselves. You can advertise them for groups of friends, or you may know local groups of people who get together regularly – ask them if they’d be interested to do something fun as a group.

If you’re not comfortable doing a face to face, in person event, you could arrange a webinar, where you teach something online through video. You have the choice of showing your face or not.

You can also set up a networking group for people who do similar things to you to get together and brainstorm ideas, whilst having coffee and cake! Or, you could set up a Facebook networking group online – although be aware that this requires a lot of time to manage, so definitely not a quick win!

When you have gained new customers, which strategies have you employed? And what did you find was the most successful? It would be great to hear from you.

And you can always contact me for more help – I run several 1:1 coaching sessions that help you get clarity in where your business is going and how to do it.

How to reach your target audience

Once you have identified who your target audience is, the next thing to do is to find them! How do you do that?

Hopefully this article will answer those questions and fulfil the main goal of marketing…get the right message to the right audience, at the right time!

Here are a few ways that will help you decide how you can best connect with your target audience.

  • Any marketing you do needs to speak directly to that audience you have defined. This does sound pretty obvious, but so many people think that their products are universally appealing so are targeting everybody. It’s nice to think that is possible, but it is seldom true and that mind-set can get in the way of talking to the right people.
  • The next thing to do is to put yourself in the shoes of your target audience. It is most likely that they won’t know much about your brand, products or services as well as you do, so by seeing what you offer through different eyes, you can look for potential weaknesses or misunderstanding. Then the right messaging can be crafted.
  • Now you need to identify the best channels that will speak to your target audience. Now, there is not just one answer here, it will all depend on who your target audience are. So, when you did the research into your target market, what do they turn to for information?

    Do they read local magazines or newspapers? If they do, a local ad might do the trick.
    Do they listen to local radio? Could you get an ad on the radio or get in touch with the radio station and ask to be interviewed?
    Do they use social media and if so, what sites do they use? It’s no good putting everything on Twitter and Instagram, if they mainly use Facebook, for example.     

Building a communication/PR strategy  

Once you know who your audience are and where they like to get their information, now you need to get that information out to them. This does mean having some kind of strategy…I don’t mean another long and arduous document that you’ll do and never look at again, but a more pointed plan. So, let’s look at the strategies you could use…

Social Media

This pretty much goes without saying – most target audiences these days are on social media in one form or another. Social Media is a great way to engage people in conversations with your business. You can encourage people to follow your page by creating ‘follow’ buttons on your website that link to your social media pages. If you send out a regular email to your customers, add a follow button on that to get them engaged with your social media pages. You can also use ads on social media to attract followers.

Post content that you know will interest them and they’ll find value in. Ask questions in your posts and remember the 80/20 rule. 80% engagement and building a following and only 20% actually selling a particular product. If you only ever post details of your products and cost, people will lose interest. They like to get to know the person behind the brand, so engage with video content, podcasts, inspirational quotes, funny quotes, ask questions that may be related loosely to your product or service, do a ‘this or that’ – do you prefer coffee or tea for example.

Get into publications they read

If you know that your target audience like reading hard copy material, like magazines, trade publications or newspapers, you could put a small ad in it. You could also contact the publication direct and ask if your business could be featured. If it’s a newspaper, pitch a story idea to a journalist who writes for the newspaper, or ask if you can be interviewed. Alternatively, you could write an article and then submit it with a pitch to the relevant publication. This isn’t easy, but there are a few free courses and articles online about how to pitch to this type of media.

If you know that your audience read certain blogs, contact the blog owner and ask if you could write a guest blog article. Make sure that your SEO is on point with this, and also check the SEO on your website. It needs to be good to appear high in search engines, so take a look at your website and make sure it hits the mark, so it will be seen by your target audience.

Networking events

Join local networking events, as this is a great way to meet your target audience and talk about your business. Even better, if you can get a speaking spot to talk about a particular area of your expertise. You’ll not only be speaking about something that is relevant to your business and your target audience, you’ll also get the chance to mingle with your target audience afterwards. If you get a spot as a speaker, the event will be advertised with your name and subject, so you know that people interested in what you have to say will be in the audience.

Creative Content

OK, so now you know where and how to connect with your audience and how, let’s look at the content you share in more detail. This can be written content, video or podcast. It’s good to try out all the different forms of communication.

Appeal to emotions

People in general, are more easily moved to take action by their emotions than by anything else. Sometimes even good old logic goes out the window when emotions are involved.

For example, some of the big cat food manufacturers advertise on TV. Although the ads do focus on ingredients and how good it is, the product is mainly sold by the cute kitten talking to itself, or running around playing…or just sat there looking cute. There’s one brand of cat food that is described as ‘gourmet’ food. The cat in that ad is a pampered, long haired pedigree that looks a cut above the rest. This kind of advertising, using the right kind of images or video is what helps sell that product.

Solve a problem

If you have done your research on your ideal customer, you will know what problems they have…and how you can solve them. You just need to let them know that you can fulfil their needs and solve their problems. And, whilst it’s important to give the features of your product or service, all your customers really want to know is ‘what is in it for me?’ So, solve a problem they have and you are more than halfway there.

The time factor

Time, or the lack of it, is also a great marketing ploy. If you can communicate that your product or service saves people time, whilst also giving them what they want, for a price they can afford, you’ll be onto a winner. It’s a very busy world and people are constantly looking for ways to save time, so they are happy to listen to anyone who can help them save some of that precious time…and solve a problem for them at the same time!

DON’T push the sales angle

As I said earlier, use the 80/20 rule. I absolutely hate it when I sign up for something online – it might be a freebie, it might be something I pay for and in order to get it, I give my email address. I’ve not got a problem with that, but if I then get bombarded with emails in my inbox, I not only find it irritating, it’s usually about selling the same thing, something better, something bigger. OK, I get it, I’m happy to be asked once or twice, but some people send several emails a day over several weeks. In my mind, that’s just unprofessional and pushy. So I’ll unsubscribe…and might actually miss out on something I would have liked a few weeks down the line. I just can’t stand the hard sell. So it’s definitely about the getting the right balance on pitching products/services and engagement and building a loyal audience.

Ask questions

In order to connect fully with your target audience, you need to really know them. Ask existing customers and potential customers for feedback, so you can gain more information about their needs and wants. This could be via a poll on social media, or a survey to their inbox. There is no better way to get information about your audience than to ask that audience itself. You will gain great insight into what makes them tick and find out what they need, or what problems they might have. Then you can work to provide that need or solve that problem.  

Share and improve your Brand

Talk about your brand values in your content. This will engage people with the same values as you and will help you identify with your audience and to connect with them on a deeper level.  

Stand back and take a good, long look at your brand image. Read your website and social media pages through the eyes of your target audience. Does it speak to them in the way you thought it did? What could you do differently to improve it? Is your brand warm and inviting, or cool and aloof? Does it connect with your target audience? The way people perceive your brand goes a long way to deciding whether or not they will become a paying customer.   

Publish a case study

Whether you provide a product or a service, you will have a case study to share…a happy customer, someone whose life you made easier, or whose problem your product or service solved for them. What better way to advertise your business, than to interview a happy customer and ask them how your business helped them and why it is so good. This makes your business more real to your audience. It also gives your target audience the reasons why buying from you is such a great idea.

In today’s fast-paced world, it’s crucial to have a connection or a two-way conversation between your business and your target audience. It’s also really important to realise that, just because you have identified your target audience and identified how to get to them, that your job is done. Far from it I’m afraid. Every post you make, every campaign you run will show you how to do a better job next time around. And if you continue to ask for feedback and are willing to take criticism and ideas on board, tweaking what you do, you will get more and more effective results.

If you need help in identifying your target audience, there is a workbook on my online shop which takes you through the process step-by-step. Alternatively, you can contact me for a chat as I also offer coaching in this area.

Why is it important to understand your target audience?

You have a small business, you write beautifully crafted content, you engage on social media – but you’re still not selling. Why?

When you have a business, the ultimate decision about whether they are going to buy from you or not lies with your customers or potential customers. You can do as much as you possibly can to persuade people to buy your products or services, but without a strategy that provides personalised experiences for your ideal customer, you’re not likely to make many sales.

When you know who your target audience is and have a comprehensive understanding of who you’re talking to, you can create the right kind of content to attract that target audience. By having your own small business, you are competing with hundreds of other businesses who do the same as you, so having a marketing strategy is imperative to stopping your messages falling on deaf ears!

Why does your target audience matter?

I’d say that knowing your target audience is the most important part of your marketing strategy, for these reasons:

  • If you’re talking to everyone, you’re talking to no one. You don’t want to appeal generally to everyone out there, you need to appeal strongly to a specific group of people who are likely to want to do business with you…people you have a connection with.
  • If you know exactly who your audience are, you know what their pain points, or problems are. You can see their problems from their perspective and what obstacles they need to overcome to solve those problems. Then you can think about how your business can provide those solutions with your products or services.
  • Knowing your audience’s problems, you can work out how to market the solutions you have to their problems. You can show them how the features and benefits of your products/services can help them and why you are best suited to do that.
  • When you are creating content and forming new relationships with potential customers, you need to be able to speak their language. By this, I mean using the same terms and phrases that they use to describe their problems. Then you can build relationships by using that language to show that your business can solve those problems.
  • You target audience can also teach you how you can create better products and services that suit them best. You can use the understanding you have of their problems, along with any feedback

How do you identify your target audience?

Identifying your target market is all about three things: Demographics, Geographics and Psychographics. 

Demographics

  • What is their age and gender?
  • Are they married or living together?
  • Do they have children?
  • What do they do for a living?
  • If you know what they do for a living, what is their rough income?
  • Do they own their own home?


You can usually gain demographic information from your existing customers by simply talking to them. Social media accounts can also give you relevant demographic information. If your customers are on Facebook, for example, you can usually see information like date of birth, relationship status – people seem to love to share about their lives on social media, so you will probably see if they have children or grandchildren, what they do for a living etc.

  • You could also get this information from feedback you get. For example, if you make and produce quality rag dolls, you may have feedback that says, “Love your product, my daughter/grand-daughter loves her doll and hasn’t put it down since she received it.”  This tells you that your customer is a Mum and Grandma and that she likes buying things for her grandchildren.
  • Knowing the demographics of your existing customers makes it easier to tailor your marketing accordingly.
  • If you’re not sure who your target market it, go to Google and research some of your competitors, people who do the same as you, and look at their marketing techniques. Who are they targeting and how? What are the messages they are sending out? What images do they use? What media do they use to advertise? You will then have an idea of what direction you should be aiming for with your business. 

Geographics

This is the simplest – where do your target market live? Are they local to you? Just in a particular region? In the same country, but miles away – nationwide? Or international – in other countries?

Psychographics – why customers buy what they do

If demographics look at who your customers are, psychographics take you a bit further into their lives to find out why they buy the things they do. What motivates them and what makes them tick.

Psychographics include things like:

  • Interests
  • Activities
  • Religious beliefs
  • Attitudes
  • Personality
  • Spending habits
  • Lifestyle choices

If you combine the data you collect on the demographic and psychographics of your customers, you can paint a picture of what your potential buyer (or your buyer persona) will look like and who they are. Let’s have a look at one example …

Buyer persona 

Let’s say you’ve done your research, and this is what you have discovered…

Demographic data

  • Female, aged 40 – 55
  • Married with children
  • Household income around £45,000
  • Stay at home Mum who works part-time

Psychographic data

  • Interested in health and fitness
  • Likes to be eco-friendly
  • Is an active member on Facebook and Pinterest
  • Likes socialising with her small group of friends
  • Loves cooking

This demonstrates the difference between the two sets of data and why it’s important to gain both – you have more insight into what your customers might like. Then you can look at your products to see what would interest this kind of customer.

How do you make this relate to your business…and therefore your marketing? I’ll share some examples…

If you have a crafting business, for example, and your crafting activities were soap making or candle making, you’d know that this customer likes natural ingredients that are environmentally friendly and safe for children, so that could be part of your marketing angle.

If you are in the catering industry, making cakes or preserves, she might be interested in special birthday cakes for her family or in your preserves and pickles that use natural ingredients.

Her children are likely to have birthday parties and her friends are likely to have children of a similar age, so anything you make from a crafting perspective may be of interest – bunting for parties, toys, jewellery, etc. And as she enjoys socialising with her small group of friends, she may be interested in hosting an at-home party to buy your craft products.

Where to find her

Once you have this data, you’ll also know where to find her and this is especially important. She may attend local fitness clubs or gyms; she may visit a local spa; she will enjoy lunches out at restaurants or bars with her group of friends. This is where you could leave your flyers and business cards.

Now you know what your customer looks like and what she’s interested in, you can tailor blogs to suit her, you can make products you know she’ll like, and you can find out if she has any particular problem that your products can solve. 

How do your customers like to buy their products?

These days, I would hazard a guess that most of your customers will want to look at products/services online before they buy. They have such a wide choice that it’s important you make yours stand out. People spend their commute to work, breaks, lunch hour, evenings and weekends online, usually browsing through social media sites or looking for something specific. If you are not on these platforms then your products/services will not be found.

Selling online

Social Media is a great way to promote your products or services and to advertise what you do. But you also must bear in mind that not everyone is on social media. If your target market is in the older age bracket, they may prefer not to be on social media, so you will have to reach them another way.

Even though they don’t do social media, your target audience probably still uses the internet to search for things they want. You could set up an online shop.

A website is a crucial business tool – you can link it to your Social Media sites and vice versa. A website can help you reach a wider audience – it gives you a shop front that is open 24/7 – you can even sell when you are sleeping, and you can sell to anyone in the world!

You can put more information about yourself and your business and products or services that you can on social media and, if you have an online shop, you can point your customers to that site. Whatever you choose to do, there is always a marketing technique to support it. If you have a website, you can also choose to add a blog, which could also be a fabulous tool to write about your individual products or services … just another way to get your name/business out there.

I hope this article has given you the inspiration and information to dig deep into your target audience in more detail. I know that once you have all the relevant information, you’ll stand a much better chance of marketing your products or services in the right way…and get those sales.

Share this post to help other small businesses just like you. And if you would like help in identifying your target audience, you can always have a chat with me – or you can find a very helpful workbook on my website shop, which is a step-by-step guide – https://cindymobeymarketing.com/product/how-to-identify-your-target-audience-workbook/

Marketing your business with little to no budget

When you run your own small business, there is often little money left for a marketing budget, which can make marketing a bit of a challenge. But there are many ways that you can market your business to your target market without spending any money.

Having read a lot recently on social media about small businesses really feeling the pinch at the moment, I thought I’d have a look around to see what free marketing ideas there are out there.

I hope that these help you…

  • Create a free Google Business Profile. This is free to set up and you can add photos and updates with links to your blog posts or social media pages. It’s more of a local tool, so helps your business get found locally pinpointing you on Google Maps, as well as allowing a link to your website.  Your customers can also add reviews to your Google Business Profile.
  • Social media – Most of us have business accounts on Facebook and Instagram, and some of your will also have TikTok accounts, LinkedIn, Pinterest, X or one of the many other sites. Facebook still seems to be the most popular go-to place for people to search businesses. This is a great way to showcase your products and services, engage with your target market and find new communities to join and network with.
    Post regularly and consistently (it doesn’t have to be every day, so long as you are consistent). Share your human side, articles of interest, inspirational quotes, hobbies etc and as always my advice is the 80/20 rule. Share 80% entertaining, engaging, educational or inspirational posts and 20% selling.
  • Use hashtags – yes, these still work, so long as you don’t overdo it. The recommended number of hashtags used to be 30 per post, but these days it is advised to use around five. Use your own personal hashtag is you have one (or set one up) and use a variety of local and more general hashtags. Don’t go for hashtags that have millions of followers, or you won’t be seen – choose a variety between low and high figures. I personally wouldn’t recommend using those with over a million followers.
  • LinkedIn – this is one we often overlook and I’m just as guilty as the next person, but something I am going to try and do more of for the rest of this year. LinkedIn is a huge social media site – most use it to just add network connections, but you can share your blog posts and offers, talk about your business, have a conversation with the connections you make and join relevant forums and contribute to them – and you can share other businesses’ content.
  • Email marketing – this is a great way to get customers and potential customers engaged with your business. It’s a great place to build and maintain relationships. It’s not a new thing, but it is still one of THE MOST reliable ways to achieve new customers and maintain existing ones.
    There are free plans out there on hosting sites, but most want a small monthly subscription, but it is worth it if you use it correctly. When someone signs up to your email, give them an incentive, such as a money off voucher or a free checklist, e-Book etc. It’s a good idea to ensure that your email has an offer that encourages your readers to take the next step – that might be with a special offer you are running, a new product or service you’re promoting or perhaps a webinar or podcast you’re hosting. Your email is your direct link to your customers and potential customers, so ensure that the content is worth reading and that you show them the real value of your business and that you care about them. 
  • Ask your existing customers to refer you to their friends and family – you could also offer an incentive, such as ‘for every three customers that they refer who buy something from you, they will receive a 10% discount off their next order’.
  • Survey your customers – this is a great way to find out more about how your customers feel about the products or services they have bought from you. Ask them what they like best, what they like least etc. This gains you valuable information for future products or services. You can also ask for permission to publish their comments on your website or social media. 
  • Case studies – Use a real example of a problem you’ve solved for a customer, with a quote from them about how wonderful you and your service are. Turn this into a blog post, add it to your email marketing or post about it on your social media pages.
  • Have a website – this is a great place for you to give more details about you and your business. You can add an online shop, a blog, and a sign-up opt-in to your newsletter. Ensure your website is clear and easy to navigate, loads quickly (so keep image sizes small) and that it is engaging and gives plenty of useful information. Ensure that each page has a link to another page on your website to encourage visitors to stay a bit longer – this helps your ranking figures.
  • Write a blog – If you have a website, it’s a no brainer to have a blog. The reason? When you publish your latest blog post on social media, you point people to your blog post (and therefore your website0 where they may be tempted to have a browse. As with any other piece of content, a blog needs to be relevant to your audience and engaging. The good thing about a blog is that you can also repurpose the content to make other pieces of content for social media, email, podcast, webinar, YouTube video – the possibilities are endless!  
  • Free directories – as well as directories that you pay for, there are loads of free directories out there. Search for ones in your local area – this helps you get found more easily.
  • Attend networking events – if there is a regular networking event near you, they are well worth paying the small fee to join. You’ll meet other like-minded businesses and often pick up customers from those businesses over time once they get to know you. You can also join online networking events, which mostly don’t cost anything. If there isn’t a physical local networking event, why not think about starting one at a local café – coffee and networking always goes down well!  
  • Enter a business award competition – there’s nothing better than being able to say that you’ve won an award or a competition. Even if you don’t win but are shortlisted it’s still something to shout about. And either way, you can shout about it on your social media, website, in your newsletter etc.

I hope that this article has given you ideas on how you can promote your small business with little to no money. If you have any other ideas, put them in the comments – I’d love to hear from you!

If you need any help with any of the ideas above, you can always contact me for free 30-minute call.

How to write a blog post

A blog post is a great way to connect with your target audience, helping with engagement and it also helps to set you up as an expert in your field.

Your blog post is basically an article, or piece of news, maybe a guide or ‘how to…do something’. It covers a specific topic or can address a particular problem that your audience is encountering, that you solve. Generally, blog posts range from 600 – 2000 words and contain images, videos, or infographics.

Importantly, blog posts are great for driving traffic to your website. There are millions of blogs out there on every subject you can think of, so it’s important to make yours as engaging as possible.

Where do I start?

The first task is to have a brainstorming session to generate ideas for your posts. Coming up with ideas can be a daunting task, and it’s often the most difficult part of blog writing, but once you get your ideas, you’ll be away!

I use my blog to start a theme, which I then run through all my social media posts, repurposing part of my blogs to make other content. So, how do I find things to write about?

I know my target audience and my ideal client, so I look at the problems they might be facing with their small businesses. I belong to several groups on Facebook and follow lots of small businesses on my Instagram account, so I can see if there are questions being asked about my specific niche. Then I try to address those issues in a blog post.

I also use Pinterest to look for ideas; Quora is a Q&A platform, where you can search for questions being asked in your niche and Reddit is a good source of content ideas – you just put your subject in the search bar and ideas for content will come up. There are loads of tools out there to help you…and don’t forget to ask your customers or audience what they’d be interested in seeing.

Once you have your topic, the next decision to make is what kind of post are you going to do? You could do:

  • A ‘how to’ post
  • A ‘what is…’ post
  • An ultimate guide
  • Tips and hints
  • A list-based post
  • Informational
  • Educational
  • A post about something personal that’s happened in your life

It really depends on your niche. If you’re a travel blogger, for example, you’ll be writing about places you’ve been, how you get there, what your experiences were like and giving lots of advice about travelling in general.

This would be a different kind of blog than someone like me, who writes about marketing and helping small businesses. My posts tend to be educational, ‘how to’ (like this one!) or addressing things I know that my audience struggle with.

Create an outline of your post.

Now you have your idea and you have decided on what kind of post you’re going to do, create an outline. Do plenty of research on your subject and make notes, then you can put everything into some sort of order. A quite simple order for a post would be:

  • Your introduction – include the title of your post here and a few keywords.
  • The main point of your post, what you are hoping to achieve, or what you are hoping your audience will achieve and what they’re going to get out of your post.
  • Additional information – this can be bullet points, infographics, graphs, or videos/images to illustrate your points. This is where you get down to the nitty gritty.
  • Conclusion – reiterate the point of the blog post, and include a call to action, so your audience know what to do next. This could be ‘Follow my blog for more tips’; you could include a link to another page on your website; you could point your audience to your social media pages, so they can check them out. Or you can ask a question to encourage commenting on your blog post.    

Now, onto the writing

Make sure you understand your audience – what do they want to know about? What will resonate with them? Creating a buyer persona can help with this, so you know your audience’s likes and dislikes.  

Then, just start writing. It doesn’t have to be perfect, just get all your ideas down – write freely. Use your own voice and don’t try to be clever or write like a car manual! Just be yourself and your personality will come over to your audience.

Try and set aside 30 minutes a day to get yourself into the habit of writing and it will soon become second nature.   

Once you’ve finished your blog:

  • go back over it and tweak it, so that it reads in order. Don’t forget to edit the grammar and spelling and check for typos. Sometimes the spelling of a word is right, but predictive text has changed it to something completely different to the word you wanted, so it doesn’t make sense.  
  • Read it aloud, as sometimes what you read and what you hear when you read it are completely different!
  • If you’ve mentioned stats, ensure you include a link to the source of your information.
  • If you mention another business, include a link to their website
  • If the topic you’re writing about links to a previous blog article you’ve written, put a link to the previous article – this keeps your audience looking on your website
  • Then step away from your article – leave it for a day, or at least a couple of hours, then go back and re-read it with fresh eyes. This will help you pick up any errors and gives your brain time to process what you’ve written about, which might result in you wanting to add something.

Write your headline

I always write my headline last – I know the subject of the blog post and use that as a headline to start with. Then, once I’ve read the post through, I think of a catchy headline. For this post, I’ve literally used ‘How to write a blog post’, because I want you to know immediately what the post is about – it’s educational and informational, so I feel it just needs to say what it does on the tin!

Don’t be too clever or obscure with your headline writing, as you have very little time to capture your audience’s attention, so make it short and snappy and understandable.

I’ve written a previous blog about writing emotional headlines, which might help.    

Add images

Images help to break up the text, so incorporate a few images into your blog post.

SEO

Writing a blog post and publishing it on your website is great, but without SEO (search engine optimization), it won’t be found…unless you have a big following on your blog…and even then, you want to be finding new people to read it too.

Quite simply, SEO is about a strategic use of keywords, headline, sub headlines, URL and ensuring that your post is readable and easy to understand. You can use plugins, such as Yoast, which help enormously with your SEO, giving suggestions and correcting what you’ve done. SEO is a whole other subject, but it’s worth googling it to find out more.

Neil Patel is an absolute SEO guru – he has a great website, with easy-to-understand videos and blog content. He writes about all things marketing, so check out his website. I’ve learned so much from him!

Hit the publish button

Finally, once you’re happy with everything, hit that publish button and your blog post is ready to share with the world. Don’t just hit publish and run – you need to now do some work to get your blog in front of your target audience.

  • Share your post on all your social media sites, making sure you change the wording slightly for each platform.
  • Share in business groups when they have a ‘share your business’ day. There are several blogging groups too, which you can join and share your posts.
  • Tag influencers and use hashtags to get your content in front of your audience.
  • If you send out regular emails to subscribers, or send out a newsletter, include a link to your blog, with a sentence or two about it.
  • Look on one of the Q&A sites and if your blog answers someone’s question, answer their question and link them to your blog for further information
  • Use analytics to track the performance of your blog   

 After that, it’s just a case of creating consistent content – be that once a month or once a week – whatever you choose, try and be consistent with that timing. Your blog will start to attract an audience and will start to establish you as an expert in your field.

So, set aside time each week or month to brainstorm ideas and work on your blog. I always carry a notebook with me, (but I am a stationery geek!). I often think of ideas when I’m out, so I can make notes about ideas, no matter where I am.

If you have any questions, please feel free to put them in the comments. If you want to have a blog, but simply don’t have time to do it yourself, please drop me an email cindymobey@outlook.com

Happy writing and blogging!