In order to succeed in business, planning and good organisation are key. When starting up in business, most people are full of enthusiasm and it can be such a disappointment to find that simply by switching on your computer and opening your doors for business, that business will automatically come your way. It would be fantastic if it worked that way, but sadly, we all have to work a whole lot harder than that to attract business and be successful.
Here are 10 ways that might help make your business more of a success in 2016.
- Make a plan. Plan your business goals and how you are going to achieve them. Having a good business plan forces you to look at the feasibility of your business – what will work and what won’t work. It makes you focus on the important and essential parts of your business, your next steps, tactics and strategies
- Be organised. Complete a ‘to do’ list every day. This will help you keep on top of things that need to be done now. As you complete each task, tick it off – not only does this give you a sense of achievement, it ensures you don’t forget anything
- Analyse your competition. Look at what your competitors do. Why are they successful? Look at the price, quality and customer service that your competitors offer – why will potential customers choose your products or services over those of your competitors? Are there any barriers in place that may prevent potential customers from choosing your products or services?
- Know what your customers want…not what you think they want. What do you your customers like about your products? What do they currently buy from you, why do they buy from you and do they give you repeat business? If you’re not sure of the answers to these questions, it might be worth conducting a short survey to your customers and asking them. Give an incentive to reply, such as 10% off their first order of 2016. And a further 10% off if they recommend a new customer who buys from you. The more you know about your customers, your competitors and the business you’re in, the more likely you are to be successful
- Provide great service – delight your customers! There have been oodles of books written about customer service and delighting your customers. Some of them advise that you delight them no matter what – I even read somewhere that one company gave a refund to a customer who complained about their tyres….and they didn’t even sell tyres! That’s taking it a bit too far. In order to satisfy your customers, you must deliver exactly what you promised to….to delight them, service must exceed expectations. It really is that simple. Do what you say you will, give your customers what they want (solve a problem they have), and thank them for their custom, inviting them to contact you if you can help them further
- Measure everything you do. Whatever action you take as a result of planning your business goals, ensure that you factor in a way to measure whether that particular goal and actions have been successful. By measuring as you go along, if you find something that is not quite working, you can tweak it so it works well. List what needs to be measured, for example, how many people read your Facebook posts or how many comment on a post. Then look at ways to improve this – it might be you monitor your posts and see what kind of post is the most successful and then figure out why. If you have success, shout about it! Your customers will feel reassured they are dealing with the right person
- Market and advertise. Marketing your business is about planning the future of your business. What tools will you use to promote your business? For example you could…
-Join a business networking group and talk to people at every opportunity, giving out business cards
-Direct marketing – brochures, flyers, sales letters
-Online – website, blogs, articles (give advice, become known as an expert)
-Social media – Facebook, LinkedIn, Twitter, Pinterest etc.
-Advertising – print media, business directories, ads in magazine and online
-Trade shows/markets/craft fayres
- Budget. I guess that this one is pretty obvious. You need to know what you can and can’t afford to do and plan accordingly. At the very least, it’s a good idea to have business cards – maybe flyers and definitely think about Social Media and your online presence, such as a website.
Can you do some of the promotion yourself or do you need to outsource it? And look at what kind of advertising you can afford.
- Learn from your mistakes. We all make mistakes and when you are running your own business, you will undoubtedly make several, especially when you first start up. The trick is to learn from your mistakes. If you make a mistake, own up to it – this creates a culture of openness and honesty in your business. Find out why and how the mistake happened and correct it. If you find you can’t correct it, put plans in place to ensure it doesn’t happen again. If you can’t work out why or how the mistake happened, google it – chances are someone else would have made that mistake in the past and they might have published a solution! Once it’s sorted, move on – don’t continue to dwell on it
- Stand out in the crowd. Starting a business is easy, but staying in business is harder as you have so much competition these days. To stand out in the crowd, you need to do all of the above! Create a great experience for your customers; know what your customers want and give it to them; find solutions to your customers’ problems; position yourself as an expert; be different from your competitors and shout about how you are different; shout about your success; give excellent customer service; give special offers to customers who recommend someone new who buys something or uses your service….and above all, be yourself, smile and enjoy running your business – it will show!
I hope these points will help you in your quest to make 2016 a successful year for your business. If you have any more tips, please share them, I’d love to hear from you.
One final tip, if you can’t do everything you want to do yourself, don’t give up, get help.
Images courtesy of 1) Ambro 2) David Castillo Domenici 3) Stuart Miles 4) Metrue 5)Stuart Miles 6)jscreations at FreeDigitalPhotos.net