8 ways to get organised

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When I worked for a large company in the UK, I was mega organised. When I first moved to rural France and started as a freelancer, I become the opposite. There always seemed to be so much to do, it was difficult to focus on one thing at a time. I soon realised that if I was going to be more successful and work well from home, I needed to be more organised. I always have a list of things going around in my head, and my partner says I constantly ‘narrate my life’, saying out loud what I need to do next. I think that this is because I have so much to remember that I try and organise myself out loud!

So, after putting on my thinking cap, it seemed the obvious way forward was to go back to what worked well for me in a company environment – not all would work, but these are the areas I came up with that would work for me….I hope it helps you too!

To do list

ID-100211895When I worked for a large company in the UK, I always worked from a ‘to do’ list. It is what it says on the tin. Make a list of all the jobs you need to do, either on a weekly or daily basis. Don’t write it on a scrap of paper – get an exercise book, put the date at the top and write your list, ticking off each one as you do it. It’s a great feeling of achievement to put a tick against an activity that’s been done.

Set a deadline  

ID-100259578For each task you have to do, set a deadline. Look at your to do list and give each item a realistic deadline – the key here is about being realistic. Try not to be too optimistic as you want to be sure that what you estimate is achievable.

Prioritise your work

Once you have your to do list and have deadlines set against each task, the next thing to look at is what is most important or urgent. Prioritise your list so you keep on top of things.

One step at a time

ID-100272144Do you have a big project with a looming deadline? Sometimes, this can feel overwhelming. If this is you, try chopping the project into bite sized chunks. This makes everything seem more manageable and you feel much more in control.

Set your hours

Working from home, it’s a good idea to set the number of hours you want to work every day. If you don’t do this, you will constantly be distracted by ‘Oh, I’ll just put the washing on’, or you’ll go to get a coffee and think, ‘whilst I’m here I’ll just wash up’. All these ‘I’ll just…..’ stop you from getting on with your work.

Decide on the number of hours you will work every day and try to stick to it. The number of hours and how you decide when to start and stop will depend on what you do for a living. I know that I have to feed and sort out the chickens and the cat, wash up breakfast things and have a quick tidy up before I can start work. I also like to shower and get dressed – I just can’t work in my PJs! So I rarely start work before 9.30am – 10am…and that’s OK as that’s what I need to do. Everyone is different, so do what is best for you and your situation.

Multi-tasking

ID-100261047If you start a number of jobs, you’ll probably find you don’t get any of them done. Prioritising tasks will help with this, as will having a list. Try and complete a job before going onto something else. As I write for a living, I will write one piece from start to finish, including the research. Then I’ll save it and come back to review it the following day. It’s easy to look at that to do list and do all the quick and easy stuff and leave the more involved stuff for another time. This works for some – for me, I’ll try and mix it up a bit. I know that I’m more focussed in the morning, so I tend to do the more complicated things then. Later on, I will do some of the easier things and will often revisit something I’ve written the day before.

Interruptions and distractions

It doesn’t matter how organised you are, you are always going to get interruptions, especially if you work from home. The phone might ring or a friend might turn up unexpectedly. If you need to get a particular ID-10013560piece of work done urgently, put your answer machine on and if you don’t have one, ignore the phone ringing. If I have something urgent to do, I let my friends know, so they don’t disturb me. However, the things I find most distracting are Facebook and email. If my Facebook is switched on in the background, it continuously pings and alerts me to messages or notifications …. I just can’t leave it – I HAVE to look! So, when working to a deadline or on something that needs all of my concentration, I log out, then the distraction is taken away. The same applies to emails. If I know I have new emails, I just HAVE to look!

So, I work for a couple of hours, then have a cuppa and check emails and Facebook, or ring back anyone who might need me on the phone. Then it’s back to work again and everything is switched off once again.

Review your work  

No matter what kind of work you do and how busy you are, you need to book a meeting with yourself to review how things are going! How often you do this will depend on what you do, but make sure you set ID-100294530aside a half day, at least once a month, to look at your to do list. What have you achieved? What went well and what didn’t go so well? What still needs to be done? Is there something you keep putting to the bottom of the pile? It could be something you are not confident with, something you are struggling to start or just that you don’t want to do it. If this is the case, it might be worth looking to outsource this…let someone else take the strain, someone who is more of an expert than you are.

By reviewing your work you will learn what kind of work you find easier and what needs more concentration, so in future you can prioritise more effectively.

Managing your workload will alleviate some of the anxiety and you’ll know exactly where you are and what you’re doing. I hope this blog has given you some ideas and pointers to being more organised. If you work from home, I’d be very interested to know how you organise your day.

 

 

 

 

Images courtesy of 1 – 3) Stuart Miles 4) iosphere 5) Danilo Rizzuti 6) Stuart Miles at FreeDigitalPhotos.net

Attracting new customers versus retaining existing customers

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When we think of marketing our businesses, most of us focus our attention on getting new customers. It always feels more constructive and is more financially appealing to gain new customers, but unless your business is a new one, it is worth looking at how to gain more value out of your existing customers too.

New customers

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Who are they? You may want to attract new customers to build your customer base. In order to find those elusive ‘first time buyers’, you need to think about who you are trying to attract. What kind of customer does your business appeal to? Is it men, women, families, people who like sport? Think about who you need to target.

Where are they? Once you know who you are targeting, you can look at where they are and how you can contact them – are they online or offline? Are they in a particular area? If you are selling sports items for example, you know that you could find your potential customers at the gym or at health clubs.

How do you contact new customers? If your customers are online, you could target them through social media, blogs and forums. You can advertise online in business directories or online publications.

For offline customers, you could advertise in local free papers, put out flyers in places you know they will be, such as gyms, health clubs, hairdressers or beauty salons, for example. You could also attend networking meetings or conventions where you can meet new people face to face. Always carry your business cards, so you can give them out or leave a small stock wherever you go.

Solve a problem

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You need to be seen as an expert in your field, so try and solve a problem for potential customers. Think of something that your products can do for them – this gives them a reason to try your products. It might be that you sell beauty products and you have the latest ‘big thing’ that makes wrinkles disappear! Sell your product as a solution to a problem and people will want to try it. This could be done face to face, or you could write a specific blog on a particular product or service you offer.

Collaboration

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It might be that your products or services work well alongside another product or service. So, team up with another business and sell your products or services together. For example, if you sell beauty products and you know a hairdresser, you could team up as a full beauty package. Link to each other on your websites and mention each other in your blogs.

Obtaining new customers is all about building new relationships, so take every opportunity to do just that.

Retaining existing customers

We all want to grow our customer base, but if you focus on growing your existing customers, you are more likely to keep them. If you have lost customers, have you ever taken a step backwards to work out why? We all spend a lot of time and effort trying to get new customers, but we must never lose sight of keeping a relationship with our existing customers.

Repeat sales

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Once the initial sale has been made, it’s important to build on that relationship….thank them for their custom and remind them why it was such a good decision to buy from you in the first place. Getting to know your customers and giving them what they want will create loyalty and they will return to you again and again. I once employed a general builder to lay a patio…whilst laying the patio, he mentioned that he was Corgi registered, so I promptly booked him to service my gas boiler. He always arrived on time, cleared up after himself and was chatty and friendly and made me feel that my custom really mattered to him. So, when the massive wall that surrounded my property partially came down in very high winds, he was the first person I called. My point is that from doing a small job, he ensured I knew what else he could do, left a card, and was so friendly, I remembered him. I knew he could solve the problem I had and trusted him to do the work well.

Bringing back old customers

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Do you have customers that you haven’t heard from for a while? These customers know you and your products already, so it’s a matter of getting back in touch and reminding them that you’re still here. You could ask them why they’re no longer buying from you, endeavour to overcome any problems, and show them that you still value their business. Sometimes, all it takes is to reintroduce yourself – a customer may just have forgotten that they had bought from you in the first place and immediately be interested in other or new products you have to offer. If you sell gift items, contact them in plenty of time to buy gifts for Christmas…and of course, that can be your opening gambit!

Customer Service

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I know that I bang on about customer service in most of my blogs, but it is so important to every aspect of your business. If your customers have an exceptional experience, they will come back for more. Helpful, friendly, go the extra mile – all these things, along with an excellent product that solves their problems, will keep your customers happy…. and happy customers are loyal customers.

 

8 reasons why every business needs a website

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If I want to find out how to do something or where to buy something, the first thing I do is look online. Most transactions these days take place online and therefore some of the traditional marketing techniques have been replaced with online strategies. However, a surprising number of small businesses do not have a website.

Every second, more than 20 million people are looking on the internet, on their mobile devices or PCs, buying everything you can think of….from books to houses, from kitchen gadgets to garden tools. If you, as a business owner don’t have a website, you are missing a trick as your business won’t be found, so you are missing out on potential sales.

I did it myself and I hear many people saying, “I don’t have a website, I’ve been meaning to sort it out, but just haven’t had the time,” or “It’s too expensive to have a website.” Unless you do it yourself, of course there is a cost involved. So, if you are still hesitating, here are 8 good reasons why you should go for it in 2016…

Promote your business 24/7

ID-100213463As the title suggests, having an online presence means that your business is ‘open’ 24 hours a day, 7 days a week….even when you are asleep. Information about your business, your services, what you sell, are there at your customers’ and potential customers’ fingertips. People are always looking online – they research products before they buy and if you have an online presence, and you happen to sell what they want, you could make a sale. If you don’t have a website, you are invisible….and in this day and age, you can’t afford to be.

Building reputation and credibility

A website gives you the chance to showcase your abilities, your products and services for the world to see – they can see the quality and price, and if you have an online shop, they can buy directly from you. If you don’t have a website, your potential customers will go to a competitor.

ID-100302355Through your website, you can be seen as an expert in your field, and through the recommendations and comments from satisfied customers, you can be seen to be reliable, trustworthy and that your products are top notch.

When you give out your business card, it will tell potential customers a little about your business. If you’ve given them your card because they’ve seen your stall at a local market, they will assume that they can log onto your website when they get home and see more of your products. Imagine their disappointment if they get home to find no website details…and of course, this will lose potential sales.

First impression

ID-100178914Not only does having a website make you more credible, it also shows that your business is established and that you are experienced at what you do. Even if your competitors are stronger than you, a well-built, mobile friendly website can entice customers to choose you instead. You might operate your business from the tiniest desk space in the corner of your dining room, or make your products in your tiny spare bedroom, but when you have a website, your customers don’t see this. All they see is the power of your brand – size doesn’t matter!

Advertise your business

Your website is your ultimate advertising tool. For a relatively small investment in the cost of setting up your website, you can reach millions of people. It is that one brochure that the whole world has access to – no printing and re-printing when you have new ID-100360651products – you just add them online at the click of a button. You can include tons more information and images than you could afford to put into a brochure.

Of course, there is a place in business for brochures and flyers and also advertising in local magazines or newspapers, but your online presence is always available, not just for the limited time that you can afford, or until your product set changes. It’s a fantastic marketing tool that is constantly relevant and up to date.

Save you time

Your website can tell people who you are, where you are and what you do. Without a ID-100291979website, you may spend endless wasted time on the telephone or email giving people directions to where you are, giving details of the products you sell or the services you offer. Your website gives all these details in one, easy to access space, available 24/7. Not only does it give these basic details, it also gives more detailed information about your products. Then, when people do contact you, it’s generally about something more specific or to actually buy from you or use your services.

Reach a wider audience

ID-10080142Advertising in your local paper, putting out your business cards and attending markets, conventions and networking events, are all brilliant ways of getting your products and brand out to a wider audience. However, with a website you literally have a worldwide audience. Business often comes from word of mouth and this is a great way to get local business, but in order to expand and reach customers that don’t know you, the internet is the way forward.

Beat your competition

If you have a business, you only have to look on Facebook or on the internet to know that you have hundreds of competitors who do the same as you. If your competitors have a ID-100160542website, then why shouldn’t you have one? The joy of having a website is that it doesn’t matter how big or how small your business is, it will help you reach more people and increase your sales. Through your website, you can gather information about your customers. You can use your website to host an online survey to find out what your customers want and online forms can be used to easily contact you to request a quote or ask for further information. When you know what your customers want, you can develop products or services to solve their problems or meet their needs.

Customer Service

Your customers are the most important part of your business. You can improve the service you give them by including FAQs and a Contact Us page. Customers can not only leave comments and recommendations, they can also ask questions. You can collect your ID-10069301customers email addresses, and with their permission, can send them regular updates about new products. This makes them feel valued and valued customers will come back to you time after time.

I hope that I have helped you to see the benefits of having a website. You may have thought that a website is a waste of money, but it is the exact opposite. You may have to invest a little to get your website written and built professionally, but you will soon get your investment back when new customers find you and start buying from you.

 

Images courtesy of  1) 2) 3) 4) Stuart Miles, 5) hywards, 6) Danilo Razzuti, 7) mapichai 8) Stuart Miles at FreeDigitalPhotos.net

10 steps to a successful business

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In order to succeed in business, planning and good organisation are key. When starting up in business, most people are full of enthusiasm and it can be such a disappointment to find that simply by switching on your computer and opening your doors for business, that business will automatically come your way. It would be fantastic if it worked that way, but sadly, we all have to work a whole lot harder than that to attract business and be successful.

Here are 10 ways that might help make your business more of a success in 2016.

  1. Make a plan. Plan your business goals and how you are going to ID-10070652achieve them. Having a good business plan forces you to look at the feasibility of your business – what will work and what won’t work. It makes you focus on the important and essential parts of your business, your next steps, tactics and strategies
  2. Be organised. Complete a ‘to do’ list every day. This will help you keep on top of things that need to be done now. As you complete each task, tick it off – not only does this give you a sense of achievement, it ensures you don’t forget anything
  3. Analyse your competition. Look at what your competitors do. Why are they successful? Look at the price, quality and customer service that your competitors offer – why will potential customers choose your products or services over those of your competitors? Are there any barriers in place that may prevent potential customers from choosing your products or services?
  4. Know what your customers want…not what you think they want. ID-100282581What do you your customers like about your products? What do they currently buy from you, why do they buy from you and do they give you repeat business? If you’re not sure of the answers to these questions, it might be worth conducting a short survey to your customers and asking them. Give an incentive to reply, such as 10% off their first order of 2016. And a further 10% off if they recommend a new customer who buys from you. The more you know about your customers, your competitors and the business you’re in, the more likely you are to be successful
  5. Provide great service – delight your customers! There have been oodles of books written about customer service and delighting your customers. Some of them advise that you delight them no matter what – I even read somewhere that one company gave a refund to a customer who complained about their tyres….and they didn’t even sell tyres! That’s taking it a bit too far. In order to satisfy your customers, you must deliver exactly what you promised to….to delight them, service must exceed expectations. It really is that simple. Do what you say you will, give your customers what they want (solve a problem they have), and thank them for their custom, inviting them to contact you if you can help them further
  6. Measure everything you do. Whatever action you take as a result of planning your business goals, ensure that you factor in a way to ID-10099989measure whether that particular goal and actions have been successful. By measuring as you go along, if you find something that is not quite working, you can tweak it so it works well. List what needs to be measured, for example, how many people read your Facebook posts or how many comment on a post. Then look at ways to improve this – it might be you monitor your posts and see what kind of post is the most successful and then figure out why. If you have success, shout about it! Your customers will feel reassured they are dealing with the right person
  7. Market and advertise. Marketing your business is about planning the future of your business. What tools will you use to promote your business? For example you could…
    -Join a business networking group and talk to people at every opportunity, giving out business cards
    -Direct marketing – brochures, flyers, sales letters
    -Online – website, blogs, articles (give advice, become known as an expert)
    -Social media – Facebook, LinkedIn, Twitter, Pinterest etc.
    -Advertising – print media, business directories, ads in magazine and online
    -Trade shows/markets/craft fayres
  8. Budget. I guess that this one is pretty obvious. You need to know ID-100263887what you can and can’t afford to do and plan accordingly. At the very least, it’s a good idea to have business cards – maybe flyers and definitely think about Social Media and your online presence, such as a website.
    Can you do some of the promotion yourself or do you need to outsource it? And look at what kind of advertising you can afford.
  9. Learn from your mistakes. We all make mistakes and when you are running your own business, you will undoubtedly make several, especially when you first start up. The trick is to learn from your mistakes. If you make a mistake, own up to it – this creates a culture of openness and honesty in your business. Find out why and how the mistake happened and correct it. If you find you can’t correct it, put plans in place to ensure it doesn’t happen again. If you can’t work out why or how the mistake happened, google it – chances are someone else would have made that mistake in the past and they might have published a solution! Once it’s sorted, move on – don’t continue to dwell on it
  10. Stand out in the crowd. Starting a business is easy, but staying in business is harder as you have so much competition these days. To stand out in the crowd, you need to do all of the above! Create a great ID-10037281experience for your customers; know what your customers want and give it to them; find solutions to your customers’ problems; position yourself as an expert; be different from your competitors and shout about how you are different; shout about your success; give excellent customer service; give special offers to customers who recommend someone new who buys something or uses your service….and above all, be yourself, smile and enjoy running your business – it will show!

I hope these points will help you in your quest to make 2016 a successful year for your business. If you have any more tips, please share them, I’d love to hear from you.

One final tip, if you can’t do everything you want to do yourself, don’t give up, get help.

 

Images courtesy of 1) Ambro 2) David Castillo Domenici 3) Stuart Miles 4) Metrue 5)Stuart Miles 6)jscreations at FreeDigitalPhotos.net

Right person, right time, right reasons…RIGHT CONTENT!

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business-3189797_640.pngSo, you have your own business and you want to promote it – get your product or services out there. How do you go about it? Where do you start? It’s really important to have a content strategy….as this will help you structure exactly what the needs of your business are and what exactly is the right content for your business.

Anything you put out about your business needs to go to the right people at the right time and for the right reasons….and of course, the right content is crucial.

If the content is NOT right, then the people you are hoping to reach won’t read it. Whatever content you put out needs to be valuable to your potential reader, so make sure your content is useful and relevant – what’s in it for your reader? Does it solve a problem for them? Does it give them a solution that they need?

If you DON’T target the right people, then your content won’t be read and definitely won’t be acted upon. You need to ensure that you know who your audience are – just sending content to ‘people’ in general won’t cut the mustard, you need to be specific.

thought-2123971_640If you don’t send content out at the right time, then you are wasting your time. You need to firstly understand your audience or intended audience – what do your customers want? Do your customers or potential customers have questions that you can answer? Do you have solutions to your customers’ problems? If you are aware of these things, you can plan to put content out at the right time.

If you’re NOT putting content out for the right reasons, you are also wasting your time. When you are writing your business plan for the year, you will include measurable business goals. These goals are usually a reason for sharing some kind of promotional content to pull in more customers, or address an issue that your customers may have. The content you publish won’t necessarily sell your wares, but can help to set yourself up as an expert in your field. This, in turn inspires confidence in your abilities and business, which can lead to those all-important recommendations.

Plan your content for 2016

computer-1185626_640December and January is the ideal time for you to look at planning for next year. It’s time to take stock and look back over the last year – what worked well for your business and what didn’t work so well? Which way are you going next year?

Take the time to look at last year’s business or marketing plan (or both) and decide what you need to change to make next year more successful.

Have you ever asked your customers for feedback? Amongst that feedback, is there anything you can address to make your business more attractive? Do your customers have any problems you can solve? If you can pinpoint what it is that your customers want, that you are not currently giving them, you have the greatest opportunity to truly delight them in solving those problems.

future-2372183_640.jpgIf you haven’t asked for feedback, then why not do it now? Why not send out a short survey asking some questions to help you decide which way to go next year – get your current customers’ opinions and ideas – their input could open a whole new market to you.

Once you know what your customers want and have a new plan for next year, with new goals, you are ready to plan your content strategy and will be one step closer to a successful 2016!

 

 

Customer Engagement – Newsletters

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It has been said that marketing your business with the use of newsletters are a bit ‘old hat’ and are losing their value, but I don’t agree. With other forms of marketing, such as adverts, people will see your advert and look at it if they’re interested in the subject, but it will bypass lots of people. But a newsletter is a powerful tool and goes right to the heart of your business, reaching all your customers. You know they are interested in what you do as they’ve bought your products or services. As well as keeping your customers informed about what’s going on in your business, you can include special offers and highlight some of your products.

calendar-1990453_640Whether you choose to send your newsletter out in print format, or as an online version on e-mail, it’s important to decide the frequency. Most of my clients send out newsletters by email on a monthly basis, so they can be a bit longer than if you are sending out something each week. The most important thing is that the content is timely and relevant, adding some sort of value to your customer. For example, I send out a monthly newsletter for a garden centre – as well as including any news about new stock and special offers, we also include monthly hints and tips on jobs that need doing in the garden that month. We’ve also run a series of articles over a few months on planning the garden for 2014 – this encourages customers to take a good look at their garden, decide what worked well last year and what didn’t, and gives advice on plants and shrubs without doing the ‘hard sell’.

Goals of your newsletter

So you’ve decided you want to send out a newsletter for your business – now you need to think about what you want to achieve. Is the purpose of your newsletter to send traffic to person-1245959_640your website; increase engagement to your brand; create a buzz for a new product or service? The type of goals you have will help you create a more effective newsletter. For example, if you want to send more traffic to your website, you could include an excerpt from an article that will generate interest in your products and then direct them to the full article on your website, or you could just send an introductory paragraph from the newsletter, but keep the full newsletter on your website, so customers have to go to your website to read the full article. Similarly, you could give them a taster of a special offer, but point customers to your website for full details.

Content

The content of your newsletter needs to be engaging – if you don’t keep the attention of your customers and make the content relevant to them and add value, they will either hit the ‘delete’ button or will unsubscribe. A good headline will pull your customers in, so try and make it interesting – not just ‘January’s newsletter’. It’s crucial that you use good grammar and that there are no spelling mistakes and that it is easy to read so ensure that, if you do the newsletter yourself, that it is thoroughly proofread.

question-mark-1751308_640Of course, a newsletter is only one of the marketing tools you can use and it’s always best to use a variety of tools to engage your customers. I’d be interested to hear your thoughts on the role of newsletters. Do you use them for your business?

Be SMART with your business goals

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And so we’re into another year – can’t believe that it’s 2014 already. At this time of year, I review my business and marketing plan from last year; look at what worked well and what didn’t and decide on new objectives and goals for the coming year. But where do you start?

When I worked for a big company in the UK, business planning was all around SMART objectives and this translates well to the small business too. So, what is SMART?

  • S – Specific
  • M – Measurable
  • A – Attainable
  • R – Realistic
  • T – Timely

It’s a good idea to use the measures above to think about your goals – so let’s have a look at them all in turn.

Specific – if your goals are general, you are less likely to achieve them – for example, my New Year’s Resolution usually includes something around losing weight! But as everyone who’s ever tried to lose weight knows, if you just say ‘this year I want to lose weight’, it’s unlikely to happen. However if you make the goals more specific, you are more likely to be successful – for example, goals could be ‘I’m going to join a gym and go three times a week’ and ‘I’m going to join a slimming club and follow a structured diet’. So, in order to be specific, think about:

  • Who is involved?
  • What do I want to achieve?
  • Where – Identify a location
  • When – Establish a time frame
  • Which – Identify requirements and constraints
  • Why – Specific reasons, purpose or benefits of accomplishing the goal

carpenter-3509492_640Measurable – to ensure that you attain your goals, they need to be measurable; then you can keep an eye on your progress and you will stay on track and reach your target dates. If you have a website for your business, one goal may be to push it further up search engines, so your business can be more easily found by potential customers.   Questions you could ask yourself could be:

  • How will I know when I’ve achieved a goal?
  • What does success in a particular goal look like?
  • How will you measure the success?

Attainable – Once you have your list of goals, you can start to think about how you can achieve them. Look at each of them in turn and make sure that they are attainable. In the TV programme, ‘Only Fools and Horses’ Del-boy was always saying ‘this time next year – we’ll be millionaires’ – a great goal, but not necessarily attainable…and too generalised!

Think about how you can turn your goals into reality – by writing them down, being specific, may give you further ideas or may highlight opportunities that you may have previously missed.

Realistic – it’s really important that all your goals are realistic. You must be both able and willing to work towards them. You are the only one who can decide what is realistic and achievable for you – some people like to set high targets and goals and get more satisfaction out of the challenge; others prefer to set several smaller goals that will work towards the higher target. It’s up to you which approach you take…but make sure your goals are realistic for you.

time-3222267_640 (1)Timely – Goals always need to have a timeframe – if you don’t have a timeframe, then there’s no sense of urgency and it’s easy to keep saying ‘I’ll start that tomorrow’…and we all know that tomorrow never comes! If we go back to the weight loss scenario, if you say ‘I want to lose a stone’, but don’t put a time limit on it,  it’ll never happen. But, if you give yourself a date (a realistic and attainable date), for example, ‘I want to lose a stone in three  months’ – it’s more likely that you’ll succeed.

By keeping your objectives/goals SMART, you’ll be able to keep a tight rein on how your business is progressing and achieving what you want it to achieve.

Good luck and if you have any further ideas on the subject, please let me know!

How to conduct a SWOT analysis for your small business

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Whether you’re new to running your own small business, or whether you’ve been going for a while, conducting a SWOT analysis can help your business get on the right track. I tend to glaze over when someone talks about something that sounds like it will be difficult, or something that I might not understand, but SWOT analysis is a very simple concept, which can give you great insight into your business and generate ideas to take your business forward.

What is SWOT analysis

The term SWOT is an acronym devised from four words; Strengths, Weaknesses, Opportunities and Threats. Conducting analysis on your business in these four key areas help you look at internal and external factors that affect or have the potential to affect your business. It’s a good idea to conduct this analysis before you set up your business and marketing plan as it will help you develop your business strategy.

chain-690088_640You could also consider performing a SWOT analysis on your competitors, as this will give you valuable insight into their strengths and weaknesses…and may identify opportunities for your business that they haven’t thought of.

Where do you start?

A SWOT analysis is about making a list in four key areas:

Strengths – list what your strengths are…the aspects of your business or project that gives you an advantage over others. What do you do well?

Weaknesses – these are factors that put you at a disadvantage to your competitors – what don’t you do so well?

Strengths and Weaknesses are the internal factors of your business.

Opportunities – what are the opportunities you can see for your business? You might be able to spot opportunities from new technology, new potential markets for your products or services, or even lifestyle changes or local events.

Take a good look at your strengths and see if any of those can be converted into opportunities. Similarly, you may be able to work on your weaknesses to eradicate them and open up new opportunities.

Threats – do you have any hurdles you have to overcome with your business? Are any of your weaknesses a serious threat to your business? Look at what your competitors are doing to be successful – is there something you can change to compete? Of course, there are other threats to take into consideration, such as bad debts or loans.

Opportunities and Threats are the external factors of your business.

Who can help you?

positive-letters-2355685_640A SWOT analysis can be completed by you, but it’s always good to have another opinion, so draft in some help. Ask friends, employees (if you have them) and maybe even some of your customers – ask them what they think are your strengths and weaknesses. You may be surprised at the answers and it may help you to pull together a strategy to help you succeed further or improve an area of your business.

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Action plan  

Once you have all the information you need, you can devise a strategy to capitalise on your opportunities and reduce your threats. Concentrate on these two areas first as they are the most likely factors that will affect your business and your future success.

Then you can work on your weaknesses and protect and increase your strengths.

When you have completed the analysis, go through your business and marketing plan to see if you can enhance any particular area of your plan.

Print off my FREE Conduct a SWOT Analysis worksheet and get started now!I

Happy planning!

Email: cindymobey@outlook.com

Cross-cultural communication and the great French lunch!

meeting-1453895_640It’s widely recognised that English is the language of business across the world. Here in rural France, I help people promote their small businesses, and although most of my encounters have been with English business women, I’m lucky enough to have joined a great group, Les Dames de FER, which I spoke about in my last blog, which help and support English and French women in business. Through this group I’ve gained so much knowledge about business life in France and find their training sessions and support invaluable. But what support is there available for French people who need to join a business meeting in the UK and what are the differences between English and French business meetings?

British diplomacy

Back in the UK, business meetings are mainly fairly formal and the British are known for their ‘stiff upper lip’ and the ‘grin and bear it’ attitude. Diplomacy is just something the British naturally do. For example, if I was in a business meeting in the UK, and didn’t agree with what someone was saying, I wouldn’t have dreamed of directly disagreeing with them. I would have said something like ‘Yes, that’s really good and it could work – alternatively we could look at it this way’.  But, whether in a business meeting in France or just in general conversation, the French are much more direct and will say exactly what they mean – if they say no, they mean no! There’s no misunderstanding.

When I first came here, I wasn’t used to the direct approach and thought the people were a bit abrupt, but I’ve come to realise that I was wrong –  this is the French way and no offence is meant – it’s just that they state facts.  But the British worry about causing offence or hurting someone’s feelings by disagreeing, so will say things such as ‘I see your point, but….’ which as a British person, I know this means they don’t necessarily agree with me. However, to a non-native English speaker, ‘I see your point….’ means it’s agreeable. The business English language barrier can cause confusion for non-native English speakers. And it’s not just in business that there are cultural differences.

French differences

Since moving to France I’ve noticed many cultural differences; in some ways it’s like stepping back a few decades. Most shops close on a Sunday and often Mondays too. Banks don’t open on a Monday either. And of course, there is the French lunch hour (or two!)

restaurant-1763081_640In the UK, lunch is a very informal affair, especially if like me, you work in an office. It’s accepted that meetings can be conducted over lunch – people will grab a sandwich and take it to a meeting. I nearly always ate my lunch at my desk, whilst carrying on working.  However, in France, this is unheard of… here, lunch is an occasion. Except for the big towns and cities, most shops close between 12 – 12.30 and don’t open again until 2 – 2.30pm. In my village, the church bells go mad announcing that it’s lunchtime. The French take their time over lunch, eating a three course meal with wine. And in rural areas, the timing of lunch is very flexible! If you’re trying to get a renovation project completed by tradesmen, you have to be prepared for the great French lunch – they down tools and disappear for a few hours. However, that’s not to say they’re lazy – they start work earlier, usually at around 7am and often work until it gets dark.

Time is something that is very loosely followed in France too – if a meeting is to start at 10am, it rarely starts on time – people will mill around chatting with a coffee. Everything is very laid back and informal. However, once a meeting starts, things are done in a methodical and direct way with conclusions and any action to take all very clear and concise….…and of course, if a meeting is conducted in the morning, it finishes dead on 12…..time for lunch!

5596899_orig[1] (340x51)Just as I continue to learn about cross-cultural communication in France, with the help of Les Dames de FER, it’s important for non-native English speakers who conduct their business globally, to not only learn the English language in order to compete in the English business market place, they also need to learn the complexities of cross cultural communications – including all the foibles of business English and diplomacy.

There are several companies that help non-native English speakers compete in the business marketplace. Executive Language Tutors is one such company. Based in London, their courses give men and women in business the confidence to perform and communicate in the professional workplace. Their courses range from elocution and accent reduction, to learn business English and cross-cultural communication.

Les Dames de FER and me

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When I first became an Auto Entrepreneur in France, it was a daunting prospect. I’d worked for a large, global company in the UK and the thought of going it alone, in a new country, where I didn’t speak the language very well was scary to say the least. I joined a French class, so I could learn more about the language, and it was at one of these lessons that I heard about a group called Les Dames de FER. Set up to support small business women in rural France, I decided it was a good idea to join. It was the best decision I made.

Les Dames dLes Dames de FER lunche FER hold networking meetings, where like-minded women meet up and talk about their businesses, share information and experiences and support each other. There are regular sessions run by members to share their skills, such as social networking, blogging and the legal system, to name a few. I have found it an invaluable group to belong to and have made loads of helpful contacts. If you have a problem, there is always someone to talk to and someone always knows the answer.

President of Les Dames de FER

President of Les Dames de FER

As a freelance writer and marketing and communications consultant, I help people to promote their small businesses, sharing my skills with my clients and helping them with building their business and marketing plans, as well as writing website content, blogs and business articles. Being part of the Les Dames de FER group has helped me find new clients through networking with other members and the Foire Commerciale (Trade fayre) that they ran in September, gave us all a great opportunity to have a stand and show exactly what we could do and brought us a whole new group of potential clients.

Even though some of the seminars held are on subjects I know about, it’s still worthwhile going along as you always pick up extra hints and tips and it’s good to be able to discuss a particular subject with other experienced people. They are always very positive sessions and I always leave feeling fired up about my business and confident that I have a valuable service to offer to my clients.

I’ll never be a millionaire, but what I do have is worth much more than money can buy. I have a business, doing something I love and am passionate about, I have grown in self-confidence and have met loads of lovely like-minded women. The support of Les Dames de FER is second to none and I’d highly recommend them to anyone who runs their own small business here in France.

If you’d like to find out more about Les Dames de FER, take a look at their website, where you can find the application form to join.

http://www.lesdamesdefer.fr/