Into the hashtag void – the shift to social SEO

I’ve been seeing this title ‘Hashtags are dead’ for a while now. It’s not strictly true. Adam Mosseri, Head of Instagram, has said that hashtags no longer have an impact on your reach. But they do still help to categorise your posts so you can use them to find like minded businesses, peers or competitors (e.g. #marketing coach in my case). But, they no longer push your posts to increase your reach and no longer drive social growth like they used to. They don’t boost discovery…they now function more like a label. They help platforms and algorithms categorise your content and give it context, making it more discoverable in search results. 

It’s now more about prioritising SEO (search engine optimization.) I know…this makes many people immediately switch off, but bear with me and I’ll try and make this much easier to understand. 

Why bother to use hashtags in 2026

Categorise your content

Hashtags still help platforms categorise your posts and tell the algorithm what your content says….e.g. This post is about marketing tips for small businesses, or This post is giving Easter gift ideas. 

SEO – hashtags as keywords

Hashtags are now acting more like searchable keywords, so this is worth thinking about. Focus on what your audience is searching for. For example, someone might be looking for a special gift for a relative who likes gardening. So, they type in ‘gift ideas for gardeners’ 

Your post appears because you used #giftsforgardeners and #gardeninggifts. 

Your hashtag strategy needs to focus on what your audience is searching for! It’s also worth including a couple of hashtags within your actual caption, as well as a couple at the bottom. 

Target your audience

As per my previous point, you want your hashtags to reach your target audience. You want to reach those that are interested in and care about your products or services. 

If you’re not sure what your audience search for, ask them! Publish a post asking what people would search for if looking for your type of product or service. You can then type this into a search engine, such as Google, and you will get loads more suggestions that people also search for. 

You can also ask AI, by typing in ‘I am a (what you do), I help (target audience), with (their problems or pain points). What SEO keywords should I use on Instagram? You can ask the same question for other platforms such as Facebook, TikTok etc. 

Then it’s about finding which ones work best for you. 

Longevity 

If you use the right hashtags that are relevant to your content and your audience, your posts stay searchable for longer. A well optimised post can appear in searches for weeks or even months, giving your content long lasting results. 

Hashtags by platform

Instagram

Instagram likes to see hashtags for engagement.

  • Use up to five, including location (if a local business), your business, industry specific and content specific.
  • Put a couple in your caption as part of the wording.

Instagram wants more than hashtags. It wants strong hooks, saves, shares and consistent posting. If your content is weak, hashtags won’t help at all. 

Facebook 

Facebook doesn’t advise more than five hashtags, but the very latest I’ve seen is a maximum of three! I’ve just found this information whilst researching this article! 

  • Use a maximum of three hashtags
  • Use content related hashtags, location tag (if a local business), your own brand hashtags, or industry hashtag.
  • Mix and match the hashtags dependent on your content. 
  • Include in caption and/or at the bottom of post.

LinkedIn

LinkedIn hashtags are mainly for topic classification. 

  • Use two to three hashtags
  • Use one broad topic and one of two more niche or relevant hashtags 
  • Put hashtags at the end of the post

B2B brand hashtags help align your content with conversations already happening on the platform. Reach is driven by relevance and engagement, not hashtag volume.

TikTok

TikTok’s algorithm is largely based on behaviour. It prioritises watch behaviour, such as how long someone watches a video, if it’s watched to the end or just a second or two. Hashtags help confirm what the video is about, but it’s the video itself that is more important.n

  • Use two to four hashtags
  • Avoid chasing trends unless it aligns with your brand
  • Mix up content topics 

X (formerly Twitter)

It’s more about readability. Too many hashtags reduce engagement. 

  • Only use one or two hashtags
  • Keep them relevant and intentional or don’t bother! 

YouTube

Hashtags should be minimal. Titles, thumbnails and watch time have far more impact on reach than hashtags.

  • Use one to three hashtags.
  • Add them in the description, not the title or at the end.

In conclusion, hashtags haven’t disappeared and aren’t dead, but they aren’t working in the way many of us expect them to.

The old mindset of packing in as many as you can is no longer relevant. In 2026, they play a much quieter role. They help the algorithm recognise your brand helping it get discovered and categorises your content. But they no longer drive growth or expand your reach. It’s more about using hashtags strategically for SEO and keywords. 

Let me know your thoughts in the comments and if you need help with your SEO or hashtag strategy, contact me for a free initial consultation. 

8 reasons why you need a marketing plan

A marketing plan helps you develop your products and services that will meet the needs and wants of your target market. Marketing helps your customers see and understand why your products/services are better than or different from those offered by your competitors.

Having a marketing plan helps you:

  • define your target market and why they need your product or service
  • decide on the messages, channels, tools and activities you’ll use to reach your target customers
  • set goals and time frames for marketing activities
  • set up a marketing budget
  • evaluate if your marketing activities were successful.
  1. Why do you need marketing?

Marketing is what builds the relationship between you, your business and your customers. If you are a small business, it is vital to build a sound relationship of trust and understanding with your customer. This makes them loyal to you and your brand and loyal customers will not only give you repeat business, they will have enough confidence in you to try out new products or services. They will also recommend you to their friends and family.

Marketing also massively increases the visibility of your brand, so you are more easily recognisable.

binoculars-100590_640
  1. Identify your target market

How do you identify your target market? Take a look at your existing regular customers. Who are they? What are they interested in? What are their problems that you can solve? What other needs do they have?

For example, if you sell baby products, your target market will be parents, parents to be, grandparents etc. You could also target baby shower events and children’s events; childminders; nurseries; soft-play areas; local Mum and baby groups; exercise classes for Mums to be or Mum and baby classes. The list is endless.

Have a look at your competitors – how do they meet the needs of your target market? How can you do it better?

  1. Conduct a SWOT analysis

SWOT stands for internal Strengths and Weaknesses, and external Opportunities and Threats. Pulling together a SWOT analysis can help you analyse where your business, its products/services, fit within the market and looks at your unique selling position. It can also help you find out how you can improve your business; what you’re really good at and what other businesses do.

Strengths – what do you do well in your business? What do you do better than your competitors?

Weaknesses – What do you need to improve on to remain competitive? What do your competitors do better than you? What is holding you back?

Opportunities – What current trends could lead your business to have increased sales? What can you use to your best advantage?

Threats – What could harm your business? What are the advantages that your competitors have over your business?

I have a FREE worksheet that you can download to help you…Conduct a SWOT Analysis 

race-801940_640
  1. Look at your competitors

List your competitors – who are they? If you analyse your competitors, you can find out how they work, what they do and compare them to your business.

What products or services do they sell?

Do they offer a similar product or service to you?

What do they offer their customers?

What do they do to engage with their customers?

Where are they? What are their strengths and weaknesses?

How do they market their products/services…e.g. social media, advertising etc.

The more information you can get about your competitors, the more chance you have of identifying where you fit into the market place and what opportunities are available to you.

  1. Decide on your goals

Once you know where your business stands in the market place and who your competitors are, you can decide what goals you want to set for your business. What do you want to achieve over the next 12 months?

Make your goals specific – instead of saying, ‘I want to sell more products’, look at your products and decide exactly how much more you want to sell. They might come under different categories. Go back to the baby product scenario…you might sell baby massage products, so a goal could be ‘Increase sales of baby massage products by 20% compared to last year’. You then have a definite goal to aim for…and it’s easier to review every few months because you calculate if you are on track to achieve your goal.

Aim for 4-6 short term goals – things that are fairly easy to achieve. You can always add more throughout the year if you achieve them.

Aim for 2-4 long term goals – things that are a bit more challenging. If you find that one of these goals is too challenging part way through the year, you can always break it down into smaller, more achievable chunks. 

pawns-3467512_640
  1. Set your marketing strategies

Once you have set your goals, you can start looking at the short term goals in more detail. What activity is going to help you achieve that goal? What price or process will help you achieve your goals?

When you are trying to decide on which activities to use, choose those that best suit your business and your customers. For example, an advert in a local magazine or newspaper won’t necessarily reach your target market if they are primarily young adults, who generally don’t read this kind of thing. It’s a good idea to go for a few activities that complement each other. For example if your products/services can be for any age, you might go for an advert in a magazine, but also use social media or maybe local radio. You might sell your products at a market or craft fayre, so advertise the event on social media and do links to your products.

  1. Set your budget

It’s important to know how much you can afford to spend on marketing as not all marketing is free. You need to think hard about how best to spend that budget so you get the maximum benefit. Only spend on your current marketing goals, so that budget is used to help you achieve those goals. Advertising on Facebook, Instagram or in magazines all come at a cost, but if you are reaching your target customers, it will be worth it.     

calendar-925109_640
  1. Ensure your marketing plan is kept up to date

Reviewing your marketing plan on a regular basis is very important so that you not only know if you are on track to achieve your goals, you might also identify new trends in the market that means you have to tweak a particular goal.

It also serves the purpose of scrapping anything that you know isn’t working or changing a goal if you need to.

Looking at your plan helps you to measure how you’re doing against your plan and whether you will be successful.

Now you know why it’s so important to have a marketing plan, it’s time to jump into action!

If you find planning your marketing overwhelming, I can help you. Simply message me for a free 30 minute consultation.

Last minute Christmas marketing ideas for small businesses

This year has flown by so quickly and once again we are nearing December and hopefully sales are ramping up as we get nearer to the big day.

If things are slower than you’d like or you just want to do that final big push, here are some last-minute marketing ideas for small businesses.

Website

  • Optimise your website for Christmas – think about making your homepage instantly festive. Christmassy themed images are great for attracting attention to your page and gives your customers a more magical experience, putting them in that emotional Christmas mood.
  • If you have any special deals, add a festive banner advertising that on your page. Give cut off dates for orders and where you can, dates that orders are likely to be delivered. This gives customers confidence in your brand and customer service.
  • Make sure that your website can manage the extra traffic, so it doesn’t slow down or freeze.
  • Ensure your website is easy to navigate and that the checkout process is quick and easy.
  • Maybe include a gift guide to make things even more easy for potential customers.

Do you have Christmas bundles available?

If you do, make sure they are very well publicised. You can use social media, using video or eye-catching images to draw customers in. And if you do a bundle as an offer, with a discount for buying things together, highlight the saving – everyone loves a bargain!

If you have a website, think about using a pop-up box highlighting your special offers or bundles.

Don’t forget the upsell or cross-sell. For example, if someone chooses a particular product, have a ‘other people that bought this, also bought this. Or ‘if you like this product, you might also be interested in this complementary product.’

Gift guide

Make a festive video showcasing your gift ideas in one place, or have a gift guide on your website, so people can see immediately what you have on offer.

You could include examples of how your products are packaged, or you could show a packing or unpacking excerpt.

Online Christmas markets

If you add your products to online Christmas markets, don’t forget to advertise this on your social media or email marketing.

Christmas market events

The same applies to events you are going to attend with your products. Make sure you advertise that you’ll be there, share a poster on your social media, or give a sneaky peek at some of the products you’ll be showing.

You can set up an event on Facebook to advertise and if you have a Google business profile, don’t forget to put a post and photos there too, as this is aimed at your local target market.

Collaborate

Christmas is the ideal time to do collaborations with other businesses that sell complementary products. You can team up to produce a bundle, which will benefit both of you. You will also both advertise it, so you’ll reach not just your audience, but also theirs!

Gift cards

Gift cards are perfect for some last-minute shoppers. They can simply buy a gift card for your products and give to a friend or family member, so they can choose what they’d like for themselves.

Out of stock

If you have popular items that go out of stock, then create more, make sure you advertise this, so those who have seen they’re out of stock can now buy them. This is often overlooked!

Gift suggestions by price range

This can be very popular. People like to be given ideas and if you categorise your products into price range, it can make it easier for those who have a specific budget in mind. For example, ‘Under a tenner,’ £10-£25 etc. Anything you can do to make the choosing process easier is a winner.

Pay in instalments

If you offer the service where customers can pay over three payments or similar, it may encourage them to spend more as they can spread the cost. It’s worth thinking about and advertising.

Finally, ensure that your customers know when you’re open, so share your Christmas opening hours. Be clear on the last date to order to get in time for Christmas and wherever possible, an idea of when your product will be delivered.

I hope this has helped and remember, buying at Christmas is all about the customer experience, so make sure that your customers get the best experience possible.

Spread the festive cheer and enjoy these last few weeks before the big day!

Call to Action vs Call to Benefit

I’m sure that you’ve all heard of a CTA (call to action), but have you heard of a CTB (call to benefit)? Social media is constantly changing and if you want to keep the attention of your audience, you need to be ahead of the game – the CTB is a trend that is being hailed as a more effective way to engage your audience. So, let’s take a look at what it is and why it’s the new ‘in thing’!

Call to action

I’ve been pushing this for what seems like forever with my clients and in my social media and other content creation. A CTA has been the cornerstone of marketing strategies across all platforms because they’re direct and tell your audience exactly what you want them to do next, for example ‘Buy now’ or ‘Click here to XXXXX.’

The problem with these is that they’re becoming phrases or words that are used everywhere by everyone, so much so that they’re becoming ‘wallpaper’ and audiences aren’t taking so much notice of them anymore. A CTA focuses on the action we want our audiences to take without giving them the reason why – unless it’s explained before you use the CTA. It’s thought that they are failing to fully connect with audiences on an emotional level, which is needed to build that ever-important relationship and trust with our customers.

It’s also been found that a CTA feels like a command, so can come across as pushy and impersonal.

Enter the CTB (CALL TO BENEFIT)!     

Call to benefit

The CTB is a shift in how to engage with your audience in a more effective way – not just telling them what to do but showing them the ‘why’ with the words you use.

A CTB emphasises the value and benefits that a customer stands to gain by clicking on the CTB.  It focuses on building trust with your customers by telling them the benefits they’ll gain, and encourages a deeper understanding and engagement with your brand and offer.

Examples of Calls to Benefit vs Calls to Action

  • CTA – Sign up to my newsletter.
  • CTB – Join our community and receive exclusive tips to raise your marketing game.
  • CTA – Follow me for updates.
  • CTB – Stay inspired and informed – follow me to get the latest news and trends.
  • CTA – Buy now.
  • CTB – Own your xxxxx today
  • CTA – Download now
  • CTB – Get my 30-day action plan and set your marketing on fire!
  • CTA – Learn more
  • CTB – Discover the full story
  • CTA – Create account
  • CTB – Personalise your experience

It seems pretty obvious, but it’s about getting into the minds of your customers and brainstorming ideas on how you can put across the benefits to your audience to encourage them to click on a button on your email, website, or social media posts.

Deciding on your CTBs

As with everything marketing, you need to know your target audience to get a CTB absolutely right. You need to understand what they like, their pain points or what inspires them to buy or come to you.

Creating your CTBs goes beyond simply telling your audience what to do – it’s about showing them why it’s worth their time and effort to act on your CTB. They’ll know what they’re doing and why – and EXACTLY what they’re going to get. When people can immediately see the benefit of buying something, they’re more likely to go for it.

The first thing to do is to write down all the current call to actions you use and then, thinking about what it is exactly that you want your audience to do and why, come up with what benefits they’ll get by clicking. Then you can reword your call to actions into something more specific and, hey presto, you’ll have your call to benefit.

It’s all about crafting a more persuasive marketing message. So, instead of a simple call to action, which instructs your audience, use words that will show them the benefits and inspire them, by showing them what they stand to gain.

It seems like a very simple shift from one to the other, but that one small change could have a big impact on your engagement, conversions to sales and an enhanced customer experience. The CTB will form part of your overall marketing strategy.

If you’re feeling overwhelmed by the thought of a marketing strategy and just don’t know where to start, call me to book a free consultation, and we can have a chat about how I can help you get your marketing on track and attract more engagement and sales.  

Navigating the pressure of social media – the need for constant engagement

In today’s digital world, social media has become a crucial tool for small businesses as we all strive to reach a wider audience and build our brands. Although social media gives us several benefits, the pressure to maintain that all important presence can be overwhelming. As a small business, you’ll find yourself wearing many different hats and juggling loads of different roles and the pressures of keeping your business in the spotlight on social media is so demanding, it can exacerbate the overwhelm.

Are you feeling the pressure of social media?

Does it make you feel anxious – and then when you do post or show up in a ‘live,’ do you compare yourself to others and think you could do better?

Unsurprisingly – IT IS NORMAL TO FEEL LIKE THIS! We all do!

So, how can you navigate the pressure of social media and help relieve those feelings? Hopefully, this article will help…

The Need for Constant Engagement

One of the main pressures faced is the expectation to constantly engage with your audience. This is very time consuming and at the same time, you’re trying to balance the demands of running a small business with the need to maintain this active, engaging social media presence. At the same time, you’re aware you need to comment on other posts, reply to your comments, post content that will attract attention etc. etc. and it all becomes a bit too much and can lead to unnecessary stress. So, how can you manage this while keeping a healthy balance?

The potential impact of social media

Before looking at some simple strategies to help, it’s important to understand the impact social media can have, so if you have any of these symptoms, you can recognise them.

Psychological – Studies have shown that excessive use of social media can cause feelings of anxiety, depression, and loneliness. Constantly comparing yourself to others can affect your self-esteem.

Distraction from real life – social media can become a way to escape from reality rather than engage with it – distracting you from real life responsibilities, relationships, and experiences.

Time consuming – It’s so easy to get lost in social media and hours can pass without you realising it, which can affect other parts of your life.

Strategies to help you manage your social media

Let’s have a look at what you can do to alleviate some of that overwhelm and get things into perspective.

Set boundaries

Set yourself some clear boundaries for using social media. Decide specific times of day when you will check your accounts and stick within those limits. This helps prevent mindless scrolling and helps make sure you stick to your other important tasks – business or personal.

Use technology wisely

Your devices are going to constantly ‘ping’ to let you know you’ve had a new notification – these are so difficult to ignore – after all it might be important! It never is! So, when your social media allotted time is over, switch your devices to silent or even switch them off (you may need to keep your phone on for personal reasons, but other devices can be turned off.

You can use a ‘do not disturb’ mode during work hours or personal time.  

Set Realistic Goals

Some small businesses are so hung up on their results. How many followers, reach and wanting immediate results. But the reality is, not every post will go viral (if any) and not every campaign will give you immediate results.

Define what success looks like for you and your business (ignore all other businesses – they’re not yours!). It might be that success means increasing brand awareness, driving traffic to your website, or boosting sales. Setting realistic, measurable goals and expectations, will help you focus your efforts. It’ll also help to assess your progress with very little stress.

Plan and Schedule Content

Creating and posting content can be time-consuming – and extremely stressful if you just go with the flow and do it when you feel like it, with no plan.

To alleviate the stress around creating and posting content, it’s a good idea to develop a content calendar that shows what you will post and when. This sounds complicated, but it’s not. I’ll share how I do mine. I usually plan and create my content for the whole of the following month.

See the box below – I simply write down the month and all the dates straight down the page, with the day of the week next to them. Then I fill in the days I know what content to create – like my Wordy Wednesday and Tuesday Blog – then look at what posts I can do to link information from my blog, or something from the special days of the month list I produce and post. I also think about personal posts, for example introduction to myself and business, a post about one of my digital products, a general marketing post about something I’ve seen, learnt about or in response to a question I’ve seen in my comments or online.

30 JuneMondayWorld social media day – taken from special days list
1 JulyTuesdayBlog post – insert title
2 JulyWednesdayWordy Wednesday – insert word
3 JulyThursdayPost linked to blog
4 JulyFridayGeneral marketing post/personal/ promotion of digital products/introducing next week’s theme
5 JulySaturdaySaturday shoutout – insert business
6 JulySundaySilly Sunday – joke

This gives me my content plan for the month. I then create my posts one week in advance and schedule them as this saves so much time and effort. I do sometimes go in and tweak posts by adding something I’m going to be doing or something that’s happened to keep it more personal.

I just use Meta to schedule my posts, but you can use other tools such as Later, Buffer or Hootsuite (to name a few) to automate your posts.

This helps avoid the overwhelm of having to react or think of posts on the spur of the moment.  

Make real life interactions a priority!

Spend quality time with your family and friends and take part in community events, or hobbies. Real life interactions with other people are way better than online ones and provide you with meaningful engagement that social media can’t replicate.

Practice mindfulness   

This is just about looking before you leap! Before logging into your social media accounts, ask yourself why you’re doing it and what you hope you achieve. I don’t mean when you’re posting or doing your intentional engagement at your allotted time, but when you just mindlessly go on because you’re bored – being intentional can prevent it from becoming a mindless habit.  

Keep an eye on your feed

Unfollow or mute accounts that don’t add value to your life or those that make you feel negative. Follow accounts that bring joy to your life, or accounts that inspire, educate, or entertain you.

Track your insights or analytics

Keep an eye on the performance of your posts etc. by regularly checking your analytics or insights. I don’t mean every day – I look on average once a week, sometimes less. This gives you exactly what it says on the tin – insights into what your audience likes and their behaviours. You can see what works and what doesn’t and clearly see which posts/stories resonate with your audience. Knowing that you’re on the right track helps alleviate that overwhelm and pressure.  

Look after yourself!

This seems obvious but oh so easy to overlook!

  • By setting boundaries and taking regular breaks throughout the day when you need to will help.
  • Step outside and get some fresh air and make sure you stay hydrated and eat properly. This is so easy to forget when you get absorbed in social media.
  • If you have a marketing budget or can afford it, think about hiring a social media manager to create posts and schedule them for you, or to help with some of the tasks you hate to do. This helps alleviate pressure.

Taking care of yourself is just as important as taking care of your business.

Sometimes, the only way to manage your use of social media and the negative impact it’s having on you, is to step away from it for a while. I’ve seen loads of people do this – even if it’s only for a couple of days or a week or two. Stepping back allows you to breathe, rest and re-evaluate your relationship with social media and how it’s affecting your life.

Conclusion

While social media gives great opportunities for small businesses, it also introduces a host of pressures that can be challenging to manage.

Recognising these pressures and developing strategies to tackle them can help you and your business thrive in a healthier and happier environment.

What are your thoughts on this?

If you need any help with your social media, contact me and we can have a no-obligation chat.

How to find your Unique Selling Proposition

There are so many small businesses out there and we all face competition from other businesses every day.

These days consumers are very tech-savvy, so they invest time researching their options before they buy anything, so in order for you to gain their business, you need to stand out from the crowd.

That’s where your Unique Selling Proposition or USP comes into play. This is what differentiates you from your competitors and makes your brand more appealing.

This can take some time and effort – and a bit of creativity to identify as there are few brands who are truly unique – but there are parts of every business that have their unique points.

A USP is often confused with the elevator pitch, which I’ve written about before, so just as an aside, here is the difference:

Elevator Pitch

An elevator pitch is about being engaging and friendly, clear, concise, and informative, which is a few sentences stating who you are, what you do and the value you offer your customers, which is the ‘hook’ to attract them.  

It’s called an elevator pitch as it’s designed to take no longer than 30 seconds to say – roughly the amount of time spent in an elevator between floors, to keep you focused on being succinct.

This is primarily used at networking events to attract potential customers and start a discussion.

USP

Your USP is what makes you different to your competitors. This is often used in marketing materials or when talking to customers who are ready to buy. So, let’s expand on this and find out how to find your USP.

How do you find your USP?

Your USP is based on the strengths of your brand and what you do or provide for your customers/potential customers. At the bare minimum, you should be able to answer the question…

“What makes your brand different?”

Yes, it’s not an easy question to immediately answer, so it’s worth spending some time thinking about it. Your USP needs to resonate with your target audience and focus on why customers should buy from you – what do they care about the most?

A USP could include:

  • Lower prices
  • Higher quality
  • Fastest delivery
  • A unique location
  • Innovative products or services
  • Fabulous, long-term aftersales service

Or anything else that will influence your potential customers’ purchasing behaviour, but these will just form part of your USP.

Top of the list is that your USP puts your customers’ needs first.

OK. Let’s dig deeper.

To define your USP, you need to…

Focus on your customers.

I’m always banging on about this, but the customer experience is the most important part of your business and is at the heart of your USP. These days people are bombarded with persuasive ads every day and face so many choices, it’s important you understand your target audience and understand their needs and challenges, so you can be that solution!

So, look at…

  • How do your customers shop? Do they shop online, or do they prefer to see and feel products before they buy?
  • How will they use your product or service? This is important to know so you can help them picture themselves doing just that!
  • How does your brand align with your customers’ experience? What’s it like to interact with you either face to face or online?

Once you’ve answered these questions, write down what you offer your customers in a basic statement – for example (fill in the gaps) …

My business makes xxxxx (products) or provides XXXX (services) that are unique to us. We are targeting these customers (your target audience) because we provide them with XXXX (enter the value you give or the solution your products or services offer to a challenge or problem).

This is a good starter for ten! Now, dig deeper!

What are your business values?

You created your small business for a reason. What are your values and how do you stand by them? Look at your mission or vision statement and see how your customers’ needs fit into that.

Your USP will change over time as you incorporate new products or services and as your business evolves.

Look at your strengths and weaknesses!

Here’s where a bit of brainstorming comes in, so you might want to recruit the help of a friend, employee or partner who knows your business well.

Start with your strengths and make a list – ask ‘what do we do best?’ When answering, keep your customers needs in mind. How does what you do best solve a problem or challenge for your customers?

Then look at your weaknesses – be honest here – it might be that you identify a weakness that actually wouldn’t need much work to make it a strength – and it addresses a potential customer problem or challenge.

It could also be that you identify a weakness that needs urgent attention!

Look at your competitors.

To ensure your USP will stand out, you need to know what you do better than your competitors. This takes a bit of research. Look at three of your competitors – check out their social media pages and their website. Look at their product or service descriptions and try to identify what their strengths and weaknesses are. Sometimes it’s hard to find something, but 9 times out of 10, you’ll notice a gap – something that either you do – or could do – to fill that gap. That can then be something you do different to your competitors.

It might be that:

  • Your overall customer experience is better.
  • Your website is easier to navigate and find what they’re looking for.
  • You make it easy for your customers to pay for your products or services.
  • You may have stronger processes or better knowledge in certain areas than your competitors.
  • You might have a better delivery service.

On their own, none of these examples are a USP, but when combined with your strengths and the unique customer experience you offer compared to your competitors, it’s that contrast that forms the core of your USP.  

Still unsure about your USP?

If you’re still not sure about your USP, answer these questions:

  1. What are the features and benefits of what you sell or offer? Think about them from a customer’s perspective.
  2. What inspires you? You might be inspired to fill a gap in the market, provide a solution to a common problem, or be inspired to have innovative products or services. It might be that you’re inspired by artistic or creative tendencies that give your products the edge over your competitors.
  3. Can you split your customers into groups, (segment them)? By this, I mean knowing your customers and how their needs vary – and that they may be on different parts of the journey to buying your product. They might be in the ‘I’ve just found you’ segment, or at the other end – in the ‘I’ve bought from this business before and want something new.’ Similarly, you could have a product that people use in different ways, so how and why they find you could be completely different.    

Answering these questions will help you see more clearly what is unique about your products or services, so you can then write your USP. And it doesn’t have to be hundreds of words. It needs to be short and to the point, getting across exactly what makes your business unique and what makes you stand out from the crowd.

You can then share your USP on your social media introduction, in your bio on Instagram or on the homepage of your website.

A USP will change as your business evolves so it’s worth going back to it once a year to ensure it’s still relevant to both your business and your customers.

If you need any help with your USP, I offer coaching sessions to help you better understand your brand and marketing. Just contact me if you need help.      

Where to implement attention grabbing hooks!

How do you get your followers interested in what you have to say? It’s all about the hook – the statement or question that makes them want to invest their time into reading more!

Hook marketing can be applied to loads of different channels, not just social media and I’ll be looking at just a couple – on social media and in email marketing, so you get the idea how it works.

Social Media

I’m starting with social media as that is where most of my followers will find this article and read it, so it’s something I’m very invested in. All the social media platforms are growing at a great rate, with more and more people posting, especially for business, every day. This makes it harder for small businesses to be seen and heard as there is a huge amount of competition. But using a good hook can be the difference between someone clicking to read more or scrolling on by.

It all starts with the image as nine times out of ten, that’s what people will see first, so if you can put a catchy or enticing headline on your images – you’re halfway there. It could be simply that you have new products, so you could just write ‘NEW PRODUCTS’ in bold, which will grab the attention of your regular followers or customers, but what about people that don’t know your business? Instead, you could write:

  • Are you curious about the impact our product can have in your life?
  • Looking for an exclusive opportunity to XXXX (whatever your product does)
  • Then a storytelling one – Interested in REAL examples of how our products make a difference? The image could show someone using your product. Then in the caption, tell the story of HOW your product made a difference to that customer. It could be something simple, like it was the perfect gift for a first-time grandmother, or that the gift helps remember a certain snapshot in time (memories).

When people are scrolling on social media, you have one second (yes 1) for them to decide whether to look further or scroll on by.

Posts with good hooks, videos or reels all help pull those customers in – then it’s down to the caption to make it sound exciting and useful – or whatever your product or service does.

Email marketing

Email marketing is becoming increasingly popular with small businesses and it’s an opportunity not to be missed if you sell products or services. Why?

  • Because your email belongs to you, so it can’t be taken down overnight.
  • People subscribe to your email because they WANT to hear from you on a regular basis.

It really is as simple as that. But once you have them signed up, you need to keep their attention, so they don’t unsubscribe, and this is the strategic part and where hooks become a vital component.

Give your subscribers useful information, tell them about your products or services in an entertaining way that arouses their curiosity or gives a sense of urgency.

You can use email to tell your subscribers about new products or services, give them a sneaky peek – and maybe even offer a discount just for your subscribers for a limited time.

This is where hooks come in. And the hook you use will depend on the type of business you run. You’re all used to seeing my blog posts and I use title hooks that tell a little about the blog post and hopefully convey how you need to read it. I find that questions work well, so here are some of mine and some that you could use for products:

  • Should I publish my prices online?
  • What makes your customers buy from you?
  • Do you want a gift that will wow your child’s teacher?
  • How would you like the perfect memory gift?

These pique that curiosity and people want to know more. Or you could try statements:

  • Using emojis to boost your engagement.
  • Creative ways to solve low ranking on social media.
  • The perfect outfit for this summer.
  • You really need this (bag, glasses case, book cover, passport cover etc) for your holiday this year.

As with any kind of marketing, hook marketing is only a small part of your overall marketing strategy. The hook is the start of that journey with your audience – once you have captured their attention you need to keep them interested with a variety of engaging, relevant and valuable content.

A hook captures their attention and turns it into an opportunity for longer and more meaningful interaction.

As always, if you’d like help with marketing for your business, I offer several different coaching packages, where I teach you the skills to enable you to market your particular business through one-to-one sessions. Feel free to message me to have a free consultation.     

Effective Hook Marketing Strategies to Capture Attention

Hook marketing is a way of immediately attracting the attention of your audience, by appealing to their emotions, interests or needs.

If you’re fishing, your hook will be a literal hook that will catch a fish. In marketing, it’s a virtual hook that reels in consumers to buy your product or service or look at something you’re offering. 

The hook can be many things, such as a phrase, a video, an image, or anything that instantly attracts the attention of your reader.

It’s one of the most effective strategies. If you think about it, when you are scrolling through social media, you’ll see hundreds of posts and stories, but there will be some that will make you stop and look – what is it that captures your attention? It’s the hook that the person or business uses that stops you in your tracks, so you click to see more.

To better explain, here are a few examples of phrase hooks:

  • What happens next will shock you!
  • Want to know the secret?
  • The one thing you’re missing.
  • This is what everyone’s been talking about

These kinds of hooks call out to your natural curiosity. You’re not necessarily interested, but you click anyway! 

Why is so effective?

In today’s world, most people have a very limited attention span, as they are exposed to hundreds, if not thousands of advertising messages every day. When you’re on social media, and you’re aimlessly scrolling, how many posts do you actually remember? The chances are it’s very few. That’s why it’s so hard to attract attention to your particular brand – there is just so much competition. But if you CAN capture that attention, you are onto a winning streak. A good hook can help you stand out from the crowd and gives you the opportunity to connect with potential buyers or followers. And, as you saw with the example hooks, driving curiosity automatically makes the reader want to know more.

Types of hook

There are various types of hooks, so let’s delve a little deeper:

Emotional

If you use emotion as a hook, you’ll be evoking feelings of happiness, sadness, nostalgia, fear, hope, anger etc. The emotion you decide to evoke will depend on what you’re trying to achieve with the content you want attention drawn to.

An example would be Coca-Cola. They have used several different hooks:

  • The diet coke break – we all remember the muscly man stripping off his shirt as it’s soooo hot, then downing a coke. All the women in the nearby office are swooning at the sight of a semi-clad man drinking coke. You don’t necessarily get hooked intentionally, but you’ll remember it!
  • They also use the ‘holidays are coming’ slogan with the big red lorry near Christmas, advertising their coke. This evokes feelings of nostalgia, excitement, and happiness as Christmas is coming!

Another example, for me, would be the Go Compare ads with the opera singer. I found this ad extremely irritating and annoying, but I remember it!

If you want to use an emotional hook, you need to first identify what emotion is relevant to your products or services. Then use stories, images, or videos to convey that emotion to your audience. Just ensure that the emotion you are trying to evoke is relevant to your brand.

Curiosity

I’ve already talked a bit about this one. Curiosity is probably one of the strongest hooks you can use. Everyone is naturally curious and if you can use this in your hook, you will be able to drive your audience to want to find out more about your products or services.

Examples could include books and films.

  • An author will write a short paragraph on the back of a book to describe the story in brief. It doesn’t give away the plot but gives just enough information to pull the reader in to want to know more…so they buy the book to read it.
  • When a film is about to released, there is usually a trailer. You’ll have been in the cinema and seen trailers for films ‘coming soon’ or seen trailers on sites like Netflix. These give an exciting part of the film, be it scary, sad, fast moving etc – this is designed to pull you in and make you want to watch the film. It’s a hook that piques your curiosity.

If you want to use a curiosity hook, you’ll need to think of something that your products or services do to solve a challenge or a problem, or a product that has a quirky or unusual benefit. Then create content that tells them a little and gives some of the answer, leaving the most important part unanswered or unsolved. This compels your audience to want to know more, so they will read your article, or go explore your website or your products/services. You’d need to use an eye-catching title or heading to get them in!

Fear Factor

This kind of hook uses fear in two ways.

  • The first is fear of personal safety, to highlight a potential threat or risk. We see this all the time on TV ads and programmes. How many of you have a ring camera? Ads are constantly telling us that we need one of these so we can feel safer in our own homes. You can see who is at the door before you open it and you can even talk to people on your phone who are at the door, when you’re not home. The camera is an added bonus in that it can deter criminals and if it doesn’t, it can capture their image on camera.

    It also uses fear from your online perspective – you need this software and that software to protect your PC, phone, iPad, data etc. If you ignore it, it could cost you much more than you think.
  • The second is fear of missing out – FOMO – an example of this would be getting the latest phone from a particular brand. You don’t need the new iPhone, but it’s got SO MANY NEW AND AMAZING FEATURES, if you don’t, you’ll be hugely missing out. It’s likely that the phone you got three or four years ago – or longer in my case (!) – is perfectly adequate, but you’re persuaded by the very clever advertising that you’re going to be left behind in technology if you don’t upgrade.

This is quite a difficult hook to use for a small business, and you’d need to absolutely deliver what you’re promising in your hook, so not one I’d advise!

Storytelling

I’ve said this before, but everyone loves a good story. We’ve grown up with stories, be it from books, our parents or grandparents telling us stories about when they were young. Storytelling is an immensely powerful way to capture the attention of your audience and one that is highly effective for small businesses.

A story can be anything you want it to be. It can be sad, happy, informative, or entertaining. Above all, it must be relevant to your business. But if you can find a way to tell a story around one of your products or services, you will capture the attention of your audience, which will make that product or service very appealing.

That’s why a lot of big brands use celebrities to advertise their products – they show a celebrity at home doing ‘normal’ things with their families and oops there’s an accident and something gets spilt on a dress or shirt.

Oh no! Will the stain come out?

Of course, it will – with the new super duper stain removing product!

Cut to celebrity pulling previously mentioned item out of the washing machine and hey presto – it’s white again!

And all this happens in just a few seconds, but this captures your attention, and you’ll subconsciously remember that product.

The key here is to keep your story short and simple and relevant, so your audience can easily identify with it – something that has impact but is memorable.

Scarcity

This kind of hook works on the basis that people in general want things that are in short supply – and it links into FOMO (fear of missing out).

If you buy online from some of the big sellers, such as Amazon, you’ll often see a message saying, ‘only 1 left in stock’, or it might say ‘limited offer only’. This creates a sense of urgency encouraging buyers to make their decision quickly!  

Anyone can use this hook, whether you’re a small or large business, but the only caveat I would include is that only do it if the offer is genuine. I often see ads for something that only has 2 days left to make my mind up to buy – only to find it a week or two later still saying the same thing. If you have a limited time offer, state the limited time date, and stick to it, or you might find you lose the trust of your customers. The same applies to ‘only one left in stock’ – only say that if it’s genuine.

Personally, this is my least favourite hook, but it is popular and does work well.

Problem/Solution   

This is exactly what it says on the tin. You have identified a specific problem that your customers have – and your product or service is the solution to that problem. This is an effective hook if advertised properly, as you can clearly show the value of your products/services and prove that they work. A case study or previous customer review can help with the proof and then you have a good hook.

To use it for your business, you must identify your customers’ problems or pain points – present that problem and show how your product or service is the answer!

Visual

Visual hooks reel your audience in with a striking image or a brilliant video – both will capture their attention. Visual hooks notoriously provoke an emotional response and are used to spark curiosity.  

Ensure that any images or videos you use are your own, wherever possible; play with colours and shapes to make them really eye catching and use them sparingly, so they don’t become wallpaper to your brand. The visual hook must align with your brand and messaging, so once you have that sorted, you’re good to go!

I hope this has helped you understand a bit more about hooks and how they work.

If you need any help with your marketing or talking through or brainstorming ideas for hooks for your business, get in touch and we can have a call.   

How to promote your customer loyalty programme

In one of my previous blog posts, I covered the pros and cons of having a customer loyalty programme. So, if you have decided that it is the way to go, how do you go about promoting it to your target audience? This blog looks at the strategy for loyalty marketing and how you can get the best out of it for your small business.

What is loyalty marketing?

Loyalty marketing is about encouraging your customers to buy from you over and over again…it’s keeping them coming back for more.

It can apply to both existing, active customers and past customers, as well as new ones. Your strategy is to incentivise them to buy from you more frequently. The obvious example is a coffee shop. They give you a card, which you get stamped every time you buy a coffee. When your ten stamps have been completed, you get a free coffee. Everyone loves a freebie, even if they have to work for it.

Why is loyalty marketing so important?

We all like to feel that we’re appreciated…I know that I do. It’s even nicer if the business you buy from shows their appreciation by giving you something in return. You are being rewarded for your loyalty, which feels great.

The first step to achieving this is to make your customers feel valued and acknowledge them for their continued support. However, this isn’t easy; customers are not tied to you or your business and can jump ship for another brand at the drop of a hat. Another brand may be more accessible, may be a local business or friend. Sometimes customers just feel like a change and want to try something new. But there are some marketing strategies that can help you keep your customers for as long as possible.

Make it simple  

Keep your customer loyalty programme as simple as possible. You could add a sign up at your website checkout and give an immediate benefit of some kind. It could be a small discount off their next purchase.

Also make sure that it doesn’t matter what your customer spends, they can still join the loyalty programme. So, whether they spend big bucks or small change, they are all treated equally.

Add value 

Take your time to decide what customer rewards you want to give. You still need to think about your profit margins, so don’t go mad! You might go with ‘buy one, get one free’ on certain items, or a straight-forward 5% off their next purchase. Or, like the coffee house example I gave earlier, your customers have a physical card that they get stamped every time they buy an item. Then they get one free after the tenth item is bought. Obviously the coffee shop idea wouldn’t be appropriate for most businesses – only those who sell something fairly cheap in the first place…coffee is ideal, so this idea is great for cafes and restaurants, juice bars and sandwich shops.   

Give new members a gift

When someone joins the loyalty programme, give them a small gift as a welcome. This will reinforce the value of the programme, and hopefully they will pass this on to their friends and family.

Give an incentive to introduce a friend

If a customer refers a friend, who goes on to buy from you, you could give them an incentive gift.

Personalise the programme

If you are sending out details of the programme, use the customer’s first name and thank them for being a loyal customer. Personalising the email, phone call, or however you choose to do it, makes your customer feel special and it also makes your email feel bespoke if it has their name on it.

Remember your customers’ birthdays and send them an e-card or an email to wish them a good day.

Don’t forget to say ‘thank you’ to customers for their continued support.  

Let your customers know that you listen 

There is nothing more frustrating, as a consumer, than sending off an email, or sending a message on social media, and your comments are ignored. So don’t do this! Make sure you reply to everything in a positive and friendly manner.

Get customer feedback

This goes hand in hand with listening. Providing your customers with a way to leave feedback is imperative to finding out why they stay loyal to your brand and also, why they leave to go elsewhere. Make sure there is somewhere on your social media sites for them to leave feedback and also on your website.

Listening to what your customers have to say can be a very positive experience, but inevitably you will also get some negative comments. However, so long as you answer them straight away, you can often turn that around. Sometimes feedback will give you new ideas, or ideas on how you can improve your current products or services.

Most customers tend to only leave feedback if there is a problem, so it’s about encouraging them to leave it when they’re happy! If you do get a negative review, don’t try and hide it or delete it – work on the problem with your customer and hopefully they will leave another one stating how you solved their problem.

Feedback can be obtained via a customer satisfaction survey. With this, you are in control of the questions, and it is a straight forward and easy way to gain opinions on your products and services…and the overall customer experience they receive with your brand. If you do opt for this, keep it short and sweet – they won’t want to take more than a couple of minutes to complete it, so just ask a few questions and if possible, opt for multiple choice answers as that makes it even easier.

You could offer an incentive to complete your survey or to leave a review. The most important thing to think about is the timing of your survey or the asking for a review. You need to give your customer time to use your product or service. So just be aware of that.

Promote at every opportunity

This means at every single customer touch point.

  • Website
  • Phone calls
  • Text message
  • At the till if you have physical premises
  • When you send out an order, put details in the order with the invoice
  • Blog about it
  • Put your programme on your social media sites – ask your followers to share your post
  • Tell customers about it in email or newsletter
  • Promote it in adverts about your business
  • Consider a paid ad on Social Media
  • Mention it in podcasts and videos
  • Maybe have a partnership with another business that compliments yours and share the running costs

Talk about your customer loyalty programme to anyone and everyone who will listen.  

Conclusion

Always remember that customer loyalty goes way beyond giving out a loyalty programme or rewards…or even engagement with them on social media.

It’s about you letting your customers know that you really value their custom, and appreciate the support they give to your business.

Finally, make sure that you use the same images and tone of voice in all interactions about your customer loyalty programme, so your particular, branded programme stands out and is easily recognisable.

If you want a customer loyalty programme for your business and don’t know where to start, I can help, so just drop me an email or message on my Facebook or Intagram page.

Why use video for social media content?

Video is becoming increasingly popular on social media. It is a great tool for small businesses to help you highlight your brand, build loyalty with your customers, and attract new customers.

People are on their phones or devices all the time and they love watching videos – you’ve only got to look at how some of the TikTok dances have become a thing to see why. And who remembers the iced bucket challenge that was around a few years ago – it went viral with people from all over the world joining in and posting their own videos.

So why is video so important for small businesses?

Well, primarily, it’s good for your brand as video makes it more visible to a huge number of people. If you make a video using your products/services, it’s a good idea to use a logo watermark, as this will help establish that it’s your brand.

It also draws your audience’s attention. A video can grab attention quickly, compared to wordy text. The only problem is keeping it short, sweet and to the point, as people don’t have a long attention span! But practice makes perfect.

Video tips

So, when you make your video, here are some tips to keep in mind…

  • Ensure that the content is relevant to your target audience and is engaging enough to grab their interest.
  • Include headings and short descriptions, using SEO keywords and phrases so they will be found in a search.
  • Include relevant hashtags and a call to action.
  • Ensure that your video can be shared.
  • Think about using a video on your website or on your landing page for email sign up, so that your potential audience can learn more about you and your products/services in a more engaging way.
  • Try and inject some humour into your video where you can.
  • Show behind the scenes video – this helps your potential customers to see you have a transparent brand – people are generally nosy, so they like to see where and how you work.
  • Having yourself speaking in a video shows you are human, and people can engage with you, the business owner.
  • Videos can be made at any time and anywhere, so if you think of something you want to tell your followers and you’re at a coffee shop, go ahead and do it!
  • Video is low cost and more likely to remain online, available, and searchable for longer than ordinary text posts.

The most efficient types of video content for businesses are demonstrations, live performances, testimonials, ads of events and brand awareness, so it’s a good idea to keep that in mind.

You don’t have to be in the video and speaking if you don’t want to – you can show products or services with a musical background without actually having to appear in person.

Keep an eye on your engagement.

Just like any form of content that you put out, it’s vital to keep an eye on the engagement your video brings. You can see what’s working and what’s not! Then if you decide you want to use video for a paid ad, you’ll know what will work before you shell out any money.

You can see your engagement stats through the insights on all your social media channels, so it’s worth checking this out regularly for all your posts – not just for video.  

Conclusion

Video is a great addition to your social media marketing strategy. It helps your brand recognition and can help you reach audiences you may not reach with text/image only posts.

Just ensure that your video content is relatable and relevant to your target audience and just give it a go and see what happens! I think you’ll be pleasantly surprised!