In general, people across the world are relying more and more on Google to find answers to their questions, or to find out information about absolutely anything. Google My Business (GMB), is a free online tool for businesses to manage their online presence across the Google platform. This is especially good news for small businesses and start-ups to help them with their online visibility.
According to searchengineland.com more than 2 trillion users log onto Google search every year – more than 5 billion searches per day. That’s pretty mind-blowing in itself, but just think how many people your small business could be exposed to, simply by having the right keywords and being on Google My Business. Wow!
How to claim your Google My Business profile
You need to have a Google account (Gmail account), in order to be able to claim your Google My Business profile. If you sign into your Gmail account, then log into GMB, simply enter the name of your business into the field of the form and confirm that you are authorised to manage the business. There will then be several fields to complete in order to set up your account, such as your opening hours, about you section etc.
You have to choose a service category too, from the list provided and it’s important to make sure that your business name, address and phone number is up to date –if your business is on other search engines, such as Bing, you need to make sure that they are all have exactly the same details, so it’s easier for you to be found. By putting in your address, a map will pop up so anyone local to you will be able to easily find you. You can also add a link to your website.
There is an area to add photos of your business – both external view, which is great if you have physical premises as it makes it again, much easier for people to know what they’re looking for if they decide to visit your business. You can also add photos of the interior, so you could add photos of employees, processes you carry out, and photos of your products. This is really important to make these as engaging as possible as it will encourage people to choose you over your competitors.
One of THE most important parts of GMB is the reviews section. Online reviews are obviously testimonials that you are the best at what you do. Encourage your existing customers to leave a review on your GMB page, by sending them a link to the page and ask them! Most will be happy to oblige. If you have an email list, or send out a regular email newsletter to your customers, this is a great item to add to that … and the reviews will really help your Google rankings. As all small businesses will know, good reviews are absolute gold in helping potential customers to choose to buy from you over your competitors. When I want to buy something, I always look at the reviews first.
Put the link to your GMB on your website and on your social media pages, so potential customers and existing customers know that you’re there.
GMB is cost-effective
Well, it’s free (!), so why wouldn’t you want to have it? For start-ups and small businesses, it really is a fabulous platform to get your business out there with no cost – we all know that every penny counts if you’ve just started, or if you’re a small business. GMB gives customers all the information they need to know about you, all in one place…but if you put a link to your website or to your Etsy shop, for example, you can also point them to your other resources, products or services.
You can post to your GMB
Just like social media platforms, you can also put posts on your GMB page. You can use this to promote your business, talk about offers or discounts, new products, updates, news, announcements etc. The possibilities are endless! I use my posts to highlight new blog posts, as well as news about my business or about marketing. I also share some of the posts I use on Instagram and Facebook.
Your post title should only use four or five words, and although you are allowed to use up to 1500 characters for the post, I always keep it to as few as I can – 100-200 at most. The reason for this is that under the post there is the option to use a Call to Action (CTA), which encourages your visitors to take a particular action, such as ‘Buy’, ‘Book online’, ‘Learn more’, ‘Call’ or ‘Visit’. For my blog, I use ‘Learn more’ and then a box appears so I can put in the URL of my blog post, so if visitors want to find out more about the blog I’ve written, they click on the URL box and it takes them to my full blog post and website.
Posts only stay in front of your customers for seven days, so you do need to update your posts regularly. If a customer clicks on posts, they will be able to see old ones, but they won’t be ‘live’ on the homepage of your page.
You can post an event, and this is the only exception to the rule of seven days. Once you input all the relevant details of the event, it will be displayed until the event is over.
A fairly new feature, which is good news for restaurants or cafes, is that GMB now has a menu editor, which includes titles, descriptions, prices, and you can break the menu into sections – starters, main, desserts etc.
You can share video on GMB, and this is a fairly new feature. The video should be no more than 30 seconds and once uploaded, it can take up to 24 hours before the video content shows in local search results.
The maximum video file size is 100MB and minimum resolution should be 720p.
There is a message feature on GMB, which you have to switch on via your dashboard on your page. This means that customers can message you directly. There will be a message icon which they can click on to send a message and if you have an iOS device you can get these directly via an app. Otherwise, you will need to make sure you check your GMB page regularly. Please not that Google advise that you don’t encourage customers to share sensitive information via their messaging service.
Google My Business (GMB), is a fabulous, free platform for you to advertise your business. The many features make it easy for your customers to find you and find out all they need to know about your business. It’s up to you to add as much or as little information about your business that you choose to. As with any platform, it’s a good idea to have a strategy around using the platform, factor in time to keep it up to date and keep track of any messages and changes that might affect your business or that platform. But, in today’s online world, where billions of people are searching Google every day, it totally makes sense to make use of this great tool.
Great article and GMB is one of my favourite social media platforms, yet often overlook by small businesses. One thing I would add though is that ‘posts’ are not available for certain businesses such as hotels or B&Bs. I have yet to find out why this is but I am working on ways to get round this with one of my clients.
Thanks Shirley…I didn’t know this…good to know. If you do find out, can you please message me? Thanks
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