Get a better brand identity

Aethera Apothecary brand board with color palette, logos, typography, and product mockups

What Is Your Brand Identity? It’s More Than Your Logo

We all want our businesses to stand out from the crowd.

But when you hear the words “brand identity”, what do you think of?

Your logo?

Your colours?

Your fonts?

Perhaps your tagline?

All those things are part of your brand identity…but your brand is so much more than the things people can see.

Your brand identity is the deliberate impression you create about your business. It helps people understand who you are, what you stand for, who you’re for and what they can expect from you.

And when it’s done well, it makes your business recognisable without you having to shout about it.

This is particularly important for small businesses. You might not have the advertising budget of a huge brand, but you can still create a business that people recognise, remember and want to buy from.

Start with who you are

Before you choose colours, fonts or even design a logo, there are some more important questions to answer.

  • What does your business stand for?
  • Why does it exist?
  • Who do you want to attract?
  • What do you want people to remember about you?

And perhaps most importantly:

What makes your business feel like YOUR business?

This is where your brand identity really begins.

You don’t need a grand corporate mission statement. In fact, for a small business, something simple and meaningful is often much more useful.

Think about what you want your business to do for your customers.

Perhaps you create colourful jewellery because you want people to feel confident and individual.

Maybe you make sustainable homeware because you want people to have beautiful things without compromising their values.

Or perhaps you create artwork because you want to bring a little joy and personality into people’s homes.

That purpose becomes part of your brand.

What do you want to be known for?

How would you answer this question?

“If someone recommended your business to a friend, what would you want them to say?”

Maybe:

“Her jewellery is so unusual — I’ve never seen anything quite like it.”

“Everything she makes is beautifully finished.”

“I love how colourful and joyful her products are.”

“She really understands what her customers want.”

Those descriptions give you clues about your brand identity.

They tell you the qualities you want people to associate with your business.

And this connects directly with my previous post about ‘What people say about you when you’re not in the room.’ LINK

Your reputation is ultimately created by other people, but your brand identity is something you can deliberately shape.

You can’t completely control what people think about your business, but you can control what you put out there!

Who is your brand for?

Your brand identity also needs to make sense to the people you want to attract.

This doesn’t mean you have to change who you are to please your ideal customer.

Quite the opposite.

The strongest brands usually have a clear sense of who they are, which naturally attracts some people more than others.

Think about your ideal customer.

  • What do they value?
  • What sort of things do they love?
  • What would make them look at your business and think: ‘Oh, I love this. This is SO me.’

Your brand should help create that reaction.

For example, a handmade jewellery business aimed at someone who loves minimalist, timeless pieces will probably look and sound very different from one aimed at someone who loves bold, colourful and quirky jewellery.

Neither is right or wrong.

They’re simply different brands.

Your values matter too

Your values are the principles that guide how you run your business.

They might include:

  • Creativity
  • Sustainability
  • Quality
  • Individuality
  • Honesty
  • Simplicity
  • Inclusivity
  • Personal service
  • Supporting other small businesses

Don’t just choose words because they sound good.

Think about what they mean in your business.

If you say quality is important, what does that look like?

If you say personal service matters, what does your customer experience look like?

If you say sustainability is one of your values, how does that influence your materials, packaging or processes?

Your values become meaningful when people can see them in action.

Your brand identity is the whole picture

So, before you start playing around in Canva choosing colours and fonts, take a step back.

Think about:

  • Who are you?
  • What do you stand for?
  • Who are you trying to attract?
  • What makes you different?
  • What do you want to be known for?
  • How do you want people to feel when they come across your business?

These answers form the foundations of your brand identity.

And once you have those foundations, the fun part begins.

Because now you can start translating all of this into something people can see, hear and experience.

That’s where your name, logo, colours, fonts, imagery, tagline, tone of voice and brand personality come in.

And as it would be too much to add this into this week’s post, that’s what I’ll be looking at next week, so keep your eyes peeled!

In the meantime, here’s a little brand identity exercise for you…

Brand identity exercise

Grab a piece of paper and complete this sentence:

I want my business to be known for __________.

Then choose three words you’d like people to associate with your brand. As you all know my three words are ‘Marketing made simple’.  

Don’t overthink it.

Those three words could become the starting point for building a much stronger and more consistent brand identity.

Because your brand isn’t simply what you put on your packaging, it’s the story you’re telling about your business every time someone encounters it.

If you need help with your brand identity or branding in general, contact me and we can arrange a coaching session.

Feature image generated by AI.

Your Brand is what people say when you’re not in the room!

Young woman painting an abstract landscape on canvas in an art studio

Many years ago, before all the current technology, a small business lived or died by word of mouth.

If Mrs Smith told her neighbour that your handmade candles were amazing, you gained a customer.

If she said they’d arrived broken…well, you probably heard about it quickly and had the chance to put things right.

What about today? Word of mouth hasn’t disappeared.

It’s just moved online.

Every review, Facebook recommendation, Instagram comment, Google search result, and customer photo is telling part of your story.

Whether you’re aware of it or not, your brand is quietly introducing you to people every single day.

And here’s the important bit…

Your brand isn’t your logo..I’m sure that most of you know this…

  • It isn’t your colours.
  • It isn’t your font.

Your brand is the feeling people get when they come across your business.

That’s why managing your online reputation matters so much.

Put yourself in your customers’ shoes

Imagine you’ve heard about a lovely handmade business.

What’s the first thing you do?

Most of us will:

  • Google the business.
  • Look at their website.
  • Check their Facebook or Instagram.
  • Read a few reviews.
  • Decide within minutes whether they feel trustworthy.

Your customers do exactly the same.

So, it’s a really good idea to become your own customer every couple of months! What do I mean by this? Have you every searched your business name online – or searched your actual name online? Give it a go – you’ll be surprised how much information there is out there about you and your business. I do this about once every two months – it also helps me see if any particular blog post has been searched.  

Search for your business name online

What appears?

Is the information accurate?

Are your contact details correct?

Does your website still work?

Are your latest social media posts recent enough to show you’re still in business?

Would you buy from you?

Keep an eye on your reputation!

You don’t have to obsess over every mention of your business, but it is worth knowing what’s being said.

Setting up Google Alerts for your business name is still a useful way to spot mentions online, especially if you’ve been featured in blogs or local news.

More importantly, keep an eye on your reviews and comments across the platforms where you spend most of your time.

People don’t expect perfection.

They do expect a response.

Don’t panic about negative reviews

No one enjoys receiving criticism.

But here’s something that might surprise you…

A business with hundreds of perfect five-star reviews can actually look less believable than one with the occasional four-star review and a thoughtful, helpful reply.

When someone leaves genuine feedback:

  • reply politely
  • acknowledge their experience
  • offer to put things right where appropriate
  • never argue publicly

Future customers are often reading your response just as much as the original review.

Every post builds your Brand

Every post, photo, email, and comment is another tiny piece of your reputation.

Ask yourself:

If someone saw only this one post, what impression would they get of my business?

  • Would they think you’re helpful?
  • Friendly?
  • Creative?
  • Professional?
  • Reliable?

Your brand isn’t built in one big launch.

It’s built in hundreds of small moments.

I’ve got a little challenge for you …

This week, spend ten minutes becoming your own customer.

  • Search for your business.
  • Visit your website.
  • Read your latest posts.
  • Look at your reviews.

Then ask yourself one simple question…

Does this feel like the business I want people to remember?

Because your reputation isn’t just what people think about you.

It’s one of the strongest parts of your brand.

I hope you found this helpful – it definitely makes you think – I’ve changed quite a few things over the past year because I’ve not liked certain aspects of my website or social media after pretending to be my own customer.

Give it a whirl and let me know how you get on!  

Feature image generated by WordPress AI.