Tag Archives: Price list

Pricing for small businesses

Whenever I talk to a small business, pricing is one of the things that most struggle with. But just as you have a strategy for your business, and spend time marketing what you do, having a pricing strategy is just as important.

Pricing can be difficult to get your head around – for example, why are some products worth so much more than others, when they basically offer the same thing?

Settling on a pricing strategy

There are different ways to settle on a pricing strategy that will work for you – and lots of things to take into consideration, such as:

  • Your customer – how much are they willing to pay for your products or services?
  • Your competition – what is your competition charging?
  • Costs – you need to know all your costs in order to be able to fix a price which makes you a profit.

 So, you need to find a pricing strategy that offers good value to your customers, competes with your competitors, and gives you a profit. This isn’t an easy concept to grasp.

Pricing strategies for small businesses

There are loads of pricing strategies out there, but these are just a few that I think are more relevant to the smaller businesses that I interact and work with.

Competitor strategy

If your products are competing with lots of other businesses who do the same as you, competitor pricing or strategy might be the best way to go. First, you need to research your competitors to find out what they charge for similar products to yours, and then monitoring their prices to ensure that your prices are the same or slightly lower.

This is a strategy that is most commonly used by supermarkets.

Penetration pricing

If you’re just starting up, or you have new products that are like your competitors, this is a popular choice. You start by offering a low introductory price for your new product, (or products if you’re just starting) and then gradually increase the price as the market gets used to your brand.

Economy pricing

If you offer low cost, budget products, this is a good pricing strategy. But you MUST ensure that you’re able to produce bulk quantities for a low manufacturing cost and still be able to turn a profit.

Price anchoring

If you sell both premium and budget products, then this may work well for you. You can put your lower-priced alternative next to a similar premium product – customers are more likely to buy the cheaper model. This gives them an immediate comparison without having to look at other brands or businesses.

Psychology pricing

It probably won’t surprise you to know that emotion influences a lot of the things we buy. Psychology pricing is the way that businesses set their prices to influence how customers perceive the value of a product or service.

The typical way of doing this is pricing just below round numbers or choosing prices that make products seem more affordable or attractive. If something is priced at £300 for example, and the same thing is priced by another business at £299, it’s more likely to be bought at the lower cost – although there is only a penny difference in reality.

You also see this in advertising, when you see for example, ‘8 out of 10 cat owners agree that this cat food is the best’. If they said ‘80% of cat owners agree….’, consumers are more likely to think – mmm, well 20% of cat owners didn’t agree, so that’s not good. Saying 8 out of 10 is exactly the same – it just sounds better psychologically.

Another example, and this is a clever one! Two companies are putting out offers on their products. One offers ‘25% off’ and the other company is offering ‘buy one, get the other half price.’

Which would you go for?

In fact, they are both exactly the same. The only difference is that the second offer saves us having to work it out in our heads. And mentioning the word ‘half’ creates an illusion that we are receiving 50% off the original price, but you’re actually getting 25% off each product.

How do I work out the cost of each of my products or services?

Deciding which pricing strategy to go with is all very well, but you also need to ensure that you make a profit on the things you are selling. If you buy products in bulk at a cheaper price and then add what you want to make on top, that’s easy to calculate. But if you make your own products or offer a service it can be a little more complicated.

Products

You need to understand what costs you have.

  • Materials – how much does it cost you to buy the raw materials to make your products?
  • How many products can you make with those raw materials?
  • Utilities – does it cost you money to produce your products (such as electricity to run machines, or maybe you use a lot of printer ink)?
  • Time – how much time does it take you to make one product? This is something small businesses often forget. To price your time, you need to set yourself an hourly rate that you want to earn from your business, and you can then divide that hour into how many products you can make in that time.
  • Packaging and postage – you need to also take this into consideration.  

Once you have all the costs above you can work out the cost of each product.  

I appreciate, as a small business myself, that the price you choose must be what your customers will pay on a consistent basis.

Services

Charging for your services is definitely challenging and one that I’ve struggled with a lot over the years. If your prices are too high, customers won’t come to you – and if your prices are too low, potential clients will think you are cheap or inexperienced. You must find the fine balance between the two.

As with a product business, your costs need to include admin and overhead expenses, as well as any materials you need to provide your service. There is no magic formula! As a service provider, you’ll probably find yourself changing your pricing from time to time, just as you’ll have to change your services to keep up with the latest trends.

  • As a service provider, you MUST know your competition. As well as looking at what they’re charging, it’s important to know exactly what they provide for that cost. You’ll find some that are cheaper than you want to be (but do they have the same experience and skills as you)? You’ll also find those that charge much more than you are expecting, (do they have more experience and skills than you do)? Once you have this info, you’ll have a broad price range to start with.
  • You also need to decide whether you will charge a flat rate or whether you will charge by the hour. This will depend on what services you offer. For example, I charge per hour for the coaching I offer, but for email set-up or social media content creation, I charge a flat rate, which has already considered the amount of time it takes me, plus overheads.  
  • You still need to know how much you expect to earn per hour – that is, how much is an hour of your time worth?

Finally, as a service provider, especially if you’re freelance, it’s worth remembering that you won’t be working a straight 8 –10-hour day and nor will you get paid for all the hours you do. Most freelancers find that only 50% of their time is billable. The other 50% is spent marketing their own business, finding new clients, and doing admin!  

Conclusion

I hope this has helped you see pricing a little more clearly, although I realise it is always going to be a bit of a grey area!

So, to recap, do your research so you know what your competitors do. Take all your costs into account, including your time. Then decide what you’d like to earn per hour and go from there.

If you need any help, as always you can drop me a message. I’m happy to help.

Should I publish my prices online?

It’s a question that I know a lot of people in business struggle with, especially if you offer a service. ‘Should I publish my prices and packages online?’

It’s actually quite a personal decision and you’re not alone in wondering if it’s the right thing to do or not. So, to help you make the right decision for your business, there are a few pros and cons to consider. Hopefully this will help you decide…

Pros of publishing your price list

  • It will cut down the number of emails you get asking you for a price. Therefore, those who do contact you are more likely to be more serious from using your services, or buying your products.
  • You might hear from people who are very excited to find out that you are within their price range, when they thought you would be way out of their reach, financially.
  • This is an important one – customers actually want to know your pricing. I know that in the past, when I’ve been looking to hire someone, I find it very frustrating if there are no prices on their website. Often, I’ll give up and find someone who does. So, transparency plays a huge part in publishing your price list.
  • It might help allay the fear of your inbox! I know the panic feeling when you get an email asking exactly what you charge. You suddenly start overthinking everything! ‘Am I charging too much?’, ‘Am I not charging enough?’ Having your price list on your website says you are sure of your rates and happy to share them.
  • Just as I may go elsewhere if there’s no price on a website I visit, so will other people. By having your prices visible, you may win out against your competitors.
  • When you do get an inquiry, they’ll be less ‘sales patter’ as they’ll already know your prices, so less likely to haggle and more about what you can do for them.
  • Having pricing will keep your bounce rates low and encourage potential customers to stay longer to browse.
  • It can improve your SEO too as words like ‘pricing’, ‘prices’, ‘costs’ are popular google search words.   
  • If you can’t give a set price for all your work, as I can’t with mine, you can simply publish a starting rate. It still gives potential customers a base rate to work from.
  • You may have a customer who, now he knows how much you charge, can save up until he can afford to hire you. This saves him the embarrassment of ringing to ask costs, then having to say he can’t afford it at the moment.   
  • Ultimately you’ll save time and energy!

Cons of publishing your price list

  • If someone comes across your website and they don’t like your prices, they will move on without ever having been in touch, meeting you or getting the chance to interact. It may be a lost opportunity, in that you may have been able to do them a deal.
  • Competitors can see your pricing and they may then choose to undercut your prices.
  • Your website will need to be updated on a regular basis with any new prices, or special offers. You could forget to put your prices up online, and then have to honour the lower price on your website.
  • Having a set price really leaves no room for negotiation and you could lose business because a client may have needed a smaller package than the one you have on offer.
  • Limiting your prices or packages can be hard to do if you are the kind of business that offers bespoke work or services. But there can always be a clause at the bottom of your list for Bespoke Services. You can have a statement that says you also do bespoke work or offer customizable services, and ask them to contact you for more details. This gives the best of both worlds!

My personal preference is to publish my price list on my website. But I do have a clause to say that I also do bespoke work and to contact me for more details. I just know that for me, looking on a website for a price and not finding one, is frustrating and will be sure to have me leaving the site.

Places like Amazon list prices, but someone who sells very high end cars may not. This will, no doubt, ensure that they attract only the target market that they’re after…one that doesn’t have to worry about money, so can easily afford one of their high end cars.

Conclusion

To be brutally honest, there is no real conclusion and only you know what is right for your business. If you sell physical products, I would definitely encourage you to include prices next to everything you sell. But if you’re a service based business, you might find it hard to create a standard price list. You need to look at your target audience and decide what will be best for them.   

Like I said, I have a price list and you can find it on my services page on my website. You might want to swing over and find out how I approached this issue as I provide a service, not physical products.

Please feel free to ask any questions or you can email me in private if you prefer, at cindymobey@outlook.com